On January 28, 2014, my F10 M5 caught on fire driving 6 miles on few inches of snow, I parked along the street as I saw smoke coming from the vehicle and brake warning lights were being displayed. When I got out of the car, I saw a fire under the right rear wheel well. Gladly my 5 year old was not in the car, as I myself got out right before everything locked up!! My car was totaled!!
I tried working with BMW NA, and my case was assigned to a Jay Hanson, who told me they would need 6 months to do their investigation!! Meanwhile, no one had offered to provide me with a loaner vehicle or otherwise offer any other solution to this problem. eventually I gave up on waiting on BMW NA and my insurance took care of me.
This was my second M5, I still own an X5 and M3. researching around I found many incidents of BMWs going on fire. Are BMWs really safe?
I cannot understand or accept the poor customer service provided to any customer, especially by a company selling luxury and performance vehicles and a customer who bought at least 13 BMWs and was a big time BMW fan! I guess BMW has become a mass market company who forgot what made them who they are!
Has anyone else dealt with BMW fires and were assigned a Jay Hanson?_a_
I tried working with BMW NA, and my case was assigned to a Jay Hanson, who told me they would need 6 months to do their investigation!! Meanwhile, no one had offered to provide me with a loaner vehicle or otherwise offer any other solution to this problem. eventually I gave up on waiting on BMW NA and my insurance took care of me.
This was my second M5, I still own an X5 and M3. researching around I found many incidents of BMWs going on fire. Are BMWs really safe?
I cannot understand or accept the poor customer service provided to any customer, especially by a company selling luxury and performance vehicles and a customer who bought at least 13 BMWs and was a big time BMW fan! I guess BMW has become a mass market company who forgot what made them who they are!
Has anyone else dealt with BMW fires and were assigned a Jay Hanson?_a_