I just placed an order for a new 2013 328i drive. And I am very UNHAPPY! At 3am the night I signed the sales agreement I woke up and thought "Xenon headlights!" I called my sales rep at 9am the next day and asked them to change the order to add the lighting package. He said it was too late, the order could not be changed. I checked via telephone, and BMW said my status was 112. Everything I've read about this problem on the web indicated that I should still be able to change the order.
So I go back in this morning (day 2 now) and talk to the sales manager. He says no, my order is in production, status 150. Nothing can be changed. It had flipped to in production, 150, at 3am (about 12 hrs) after I placed the order. They don't want to allow me to place another order and get stuck having to sell my first ordered car, since I got a "driver's car" and did not get the premium or tech packages, etc.
The car I ordered was
328i xdrive in Alpine White
Sport Line
Black Leatherette interior
Dynamic Handling Package
Sport Auto Trans with paddles
Moonroof
HK Stereo
Now instead of being a happy new BMW to be owner, I am feeling sick and pissed off. No mention of the value of lighting kit was made to me during the sales negotiation. I called the dealer to change the order less than 18 hours after closing the deal. It's ironic that I wanted fast delivery, but locking in the order in less than 24 hours seems way too fast.
I am seriously considering walking away from the car, and my $500 deposit. I am getting a bit older and now I realize the Xenons are pretty important. After market kits look like a big hassle and of dubious legal status , and getting a BMW retrofit is prohibitively expensive. So it looks like this is a now or never situation.
I am afraid if I take this car, every time I drive it at night I will be annoyed. I keep my cars a long time. Over 10 years I'll be driving it at night at least 1000-2000 times. So eating my $500 deposit amounts to a 50 cents per drive or less penalty for avoiding this annoyance.
So I am having this moral dilemma. It's mostly my fault. I should have got my order right the first time, but the dealer should have advised me about the lights before placing the order, and they sure locked me in fast, in less than 24 hrs, giving me little time to change things. If they would just let me reorder it would make me so happy.
What should I do? Eat the deposit and go to another dealer and order what I really want? OR suck it up like a man, accept my mistake and just live with the car?
So I go back in this morning (day 2 now) and talk to the sales manager. He says no, my order is in production, status 150. Nothing can be changed. It had flipped to in production, 150, at 3am (about 12 hrs) after I placed the order. They don't want to allow me to place another order and get stuck having to sell my first ordered car, since I got a "driver's car" and did not get the premium or tech packages, etc.
The car I ordered was
328i xdrive in Alpine White
Sport Line
Black Leatherette interior
Dynamic Handling Package
Sport Auto Trans with paddles
Moonroof
HK Stereo
Now instead of being a happy new BMW to be owner, I am feeling sick and pissed off. No mention of the value of lighting kit was made to me during the sales negotiation. I called the dealer to change the order less than 18 hours after closing the deal. It's ironic that I wanted fast delivery, but locking in the order in less than 24 hours seems way too fast.
I am seriously considering walking away from the car, and my $500 deposit. I am getting a bit older and now I realize the Xenons are pretty important. After market kits look like a big hassle and of dubious legal status , and getting a BMW retrofit is prohibitively expensive. So it looks like this is a now or never situation.
I am afraid if I take this car, every time I drive it at night I will be annoyed. I keep my cars a long time. Over 10 years I'll be driving it at night at least 1000-2000 times. So eating my $500 deposit amounts to a 50 cents per drive or less penalty for avoiding this annoyance.
So I am having this moral dilemma. It's mostly my fault. I should have got my order right the first time, but the dealer should have advised me about the lights before placing the order, and they sure locked me in fast, in less than 24 hrs, giving me little time to change things. If they would just let me reorder it would make me so happy.
What should I do? Eat the deposit and go to another dealer and order what I really want? OR suck it up like a man, accept my mistake and just live with the car?