This is in no way or form a bash a dealership post... I have had great experiences with dealers across the country but there have been 2 different dealerships in this one state that really have me at a lost for words.
So This past Saturday I am getting my windshield replaced because of a rock chip and I notice my left turn signal light above the headlight is out, I turn the wheel and attempt to access it via the flap and fender lining. long story short, my hands could not fit and properly remove the bulb for some reason. I call up the closest BMW dealership and ask if I had time to bring the car in to change the bulb. The SA assured me there was enough time and said they would charge 1/2 hr labor... no problem, as soon as safelight was done I drive the car over.
The SA checks the car in and I let him know that everything has been taken apart and I even have the bulb. I give him the bulb and screw and he lets me know that if all they have to do is pop it in that they would not charge me:thumbup: kool, happy belated birthday to me. 5 mins later he returns and says "Uh we cant access the bulb because of your custom C.A.I. housing"..WTF:dunno: he then goes on to say that it will take around 1 hr and they can not use my bulb...smh
I agree to allow them to fix it and ask them to check my wiper fluid tank because it hadn't worked in a yr. I checked it myself a few weeks ago when I removed the bumper to change my fogs but all looked fine. The SA agreed to check it and began work on the bulb. 58 minutes
later he returns with the car and my bill... almost $200 to replace one little bulb, I could not do it so no worries, it is what it is. I ask about the washer fluid and he says "oh yeah... you need a new pump, $300 of the pump and 2 and 1/2 hrs labor"... what thou talketh about Willis???? he then explains how residue clogs the pump...blah blah bah. I didnt miss it the whole year it was out and I always keep rain-x with me so ill pass.
The very next day I get a low fluid warning, now I just checked the tank myself a few weeks ago and noticed it was full so I figure they emptied some out while checking. another day passes and I am at my Indy correcting some codes I messed up and I tell him about the fluid, he says I can try topping it off but if the pump is shot I should check the fluid sensor. I purchase fluid myself, top the tank of and the warning disappears I then decide to check the wipers and BOOM!!! I have spay on the windshield and headlights...again WTF????!!! I decide to check the tank, and as I go to unscrew the fender lining i notice the flap is gonethey never screwed the lining back or the flap, I look under the car and can see the flap under my Chrysler in the driveway... mind you the dealership is 280 miles away. I am furious at this point, I look in my tool kit and find the screws. The same screws I gave to the SA when I showed him that I had already taken the area apart.
So my question is are they just incompetent or crafty? I really felt that they would tell me my horn fluid was a quart low or I needed "tire be round" because they are starting to look like an octagon. I won't name the dealership because it could be a one time thing, I just do not like when people half ass a job, especially when you are getting charged an outrageous amount for a simple job... I checked the housing for my C.A.I. and could not find the blockage, the AFE cold air intake bolts directly to the factory air box area, one day Willis shall let me know what he is talking about.
So This past Saturday I am getting my windshield replaced because of a rock chip and I notice my left turn signal light above the headlight is out, I turn the wheel and attempt to access it via the flap and fender lining. long story short, my hands could not fit and properly remove the bulb for some reason. I call up the closest BMW dealership and ask if I had time to bring the car in to change the bulb. The SA assured me there was enough time and said they would charge 1/2 hr labor... no problem, as soon as safelight was done I drive the car over.
The SA checks the car in and I let him know that everything has been taken apart and I even have the bulb. I give him the bulb and screw and he lets me know that if all they have to do is pop it in that they would not charge me:thumbup: kool, happy belated birthday to me. 5 mins later he returns and says "Uh we cant access the bulb because of your custom C.A.I. housing"..WTF:dunno: he then goes on to say that it will take around 1 hr and they can not use my bulb...smh
I agree to allow them to fix it and ask them to check my wiper fluid tank because it hadn't worked in a yr. I checked it myself a few weeks ago when I removed the bumper to change my fogs but all looked fine. The SA agreed to check it and began work on the bulb. 58 minutes
later he returns with the car and my bill... almost $200 to replace one little bulb, I could not do it so no worries, it is what it is. I ask about the washer fluid and he says "oh yeah... you need a new pump, $300 of the pump and 2 and 1/2 hrs labor"... what thou talketh about Willis???? he then explains how residue clogs the pump...blah blah bah. I didnt miss it the whole year it was out and I always keep rain-x with me so ill pass.
The very next day I get a low fluid warning, now I just checked the tank myself a few weeks ago and noticed it was full so I figure they emptied some out while checking. another day passes and I am at my Indy correcting some codes I messed up and I tell him about the fluid, he says I can try topping it off but if the pump is shot I should check the fluid sensor. I purchase fluid myself, top the tank of and the warning disappears I then decide to check the wipers and BOOM!!! I have spay on the windshield and headlights...again WTF????!!! I decide to check the tank, and as I go to unscrew the fender lining i notice the flap is gonethey never screwed the lining back or the flap, I look under the car and can see the flap under my Chrysler in the driveway... mind you the dealership is 280 miles away. I am furious at this point, I look in my tool kit and find the screws. The same screws I gave to the SA when I showed him that I had already taken the area apart.
So my question is are they just incompetent or crafty? I really felt that they would tell me my horn fluid was a quart low or I needed "tire be round" because they are starting to look like an octagon. I won't name the dealership because it could be a one time thing, I just do not like when people half ass a job, especially when you are getting charged an outrageous amount for a simple job... I checked the housing for my C.A.I. and could not find the blockage, the AFE cold air intake bolts directly to the factory air box area, one day Willis shall let me know what he is talking about.