Warning!
I hate to do this, as I am not one to complain, and normally just "suck it up" when something goes wrong and give the vendor the benefit of the doubt, but this requires a warning.
Two years ago, I found GermanAudioTech on Ebay, selling their services to repair MID displays. Reasonable prices, and a "lifetime" warranty. I bought the auction and per their instructions, sent my radio off to them via Fed Ex. Because I wanted it quickly I used my own prepaid Fed Ex airbills that directly bill to me. They promptly turned it around and I had it back in my hands in about 3 days...not bad...except the repair was not good, and my radio display still had bad pixels. I emailed and they (Christopher Cagnolatti) apologized profusely and asked me to send it back. I did, but in the mean time he moves, and does not alert me to the address change, so it is returned to me, and I have to reship again, at my cost! He attempts another fix, but it still has bad pixels. I sent it a third time, and got it back a few days later, and AGAIN, more bad pixels. At this point over three weeks have passed and I am getting really frustrated...they ask that I return it a fourth time, and they will exchange it for a different, already repaired radio. I agree and receive it several days later. It works fine, but is obviously used considerably more than my radio, as the buttons are shiny from wear. At this point (over four weeks have passed) I am just happy to finally have a radio with working pixels. I did post on Ebay a "neutral" rating, and the guy from GermanAudioTech pleads with me to update that rating. I explain that I really felt like giving him a "negative" but afterall, I did have a fixed radio in the end, but he deserved a "neutral" rating for taking over 5 weeks, and costing me all the postage each way...and with a used radio in worse condition. He did give me partial reimbursement on the postage.
So, why am I complaining now? After two years, I have bad pixels again. I contact him, and explain I will be sending it back...he responds, but is confused who I am, so I explain the previous history...and no response. I go ahead and ship it to him, again with prepaid airbill, and copy of my reciept, and guess what? He refuses the package and ships it back to me at my expense.
So, word to the wise, this vendor is not one to live up to his "lifetime warranty" if you do not kiss his butt, give him good ebay feedback and not complain when his service and repairs stink. FWIW...I know others have had good service from this guy, but he is obviously not mature enough to know when he is wrong and take care of a customer.
I am contacting VDO Repair right now, which is who I should have dealt with in the first place.
Best to you all
I hate to do this, as I am not one to complain, and normally just "suck it up" when something goes wrong and give the vendor the benefit of the doubt, but this requires a warning.
Two years ago, I found GermanAudioTech on Ebay, selling their services to repair MID displays. Reasonable prices, and a "lifetime" warranty. I bought the auction and per their instructions, sent my radio off to them via Fed Ex. Because I wanted it quickly I used my own prepaid Fed Ex airbills that directly bill to me. They promptly turned it around and I had it back in my hands in about 3 days...not bad...except the repair was not good, and my radio display still had bad pixels. I emailed and they (Christopher Cagnolatti) apologized profusely and asked me to send it back. I did, but in the mean time he moves, and does not alert me to the address change, so it is returned to me, and I have to reship again, at my cost! He attempts another fix, but it still has bad pixels. I sent it a third time, and got it back a few days later, and AGAIN, more bad pixels. At this point over three weeks have passed and I am getting really frustrated...they ask that I return it a fourth time, and they will exchange it for a different, already repaired radio. I agree and receive it several days later. It works fine, but is obviously used considerably more than my radio, as the buttons are shiny from wear. At this point (over four weeks have passed) I am just happy to finally have a radio with working pixels. I did post on Ebay a "neutral" rating, and the guy from GermanAudioTech pleads with me to update that rating. I explain that I really felt like giving him a "negative" but afterall, I did have a fixed radio in the end, but he deserved a "neutral" rating for taking over 5 weeks, and costing me all the postage each way...and with a used radio in worse condition. He did give me partial reimbursement on the postage.
So, why am I complaining now? After two years, I have bad pixels again. I contact him, and explain I will be sending it back...he responds, but is confused who I am, so I explain the previous history...and no response. I go ahead and ship it to him, again with prepaid airbill, and copy of my reciept, and guess what? He refuses the package and ships it back to me at my expense.
So, word to the wise, this vendor is not one to live up to his "lifetime warranty" if you do not kiss his butt, give him good ebay feedback and not complain when his service and repairs stink. FWIW...I know others have had good service from this guy, but he is obviously not mature enough to know when he is wrong and take care of a customer.
I am contacting VDO Repair right now, which is who I should have dealt with in the first place.
Best to you all