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Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

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  #1  
Old 10-19-2005, 08:55 AM
impulsebrklyn impulsebrklyn is offline
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Location: Brooklyn, NY
 
Join Date: Aug 2005
Posts: 39
Mein Auto: e90
Life Quality BMW Brooklyn, NY

Im not going to give details at this moment. Dont want to have any more trouble then im already having trying to get this resolved. But do yourself a favor and dont shop for a new vehicle at this dealer. If you do decide to make sure you inspect your vehicle very carfully on delivery and dont accept it for the slightest problem. Will update reasoning when situation is resolved or has no resolution. Chris
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  #2  
Old 10-19-2005, 12:06 PM
dust dust is offline
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Location: NY
 
Join Date: Oct 2005
Posts: 15
Mein Auto: LS 400 LS 430 - Lexus™
the one on 4th avenue?
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  #3  
Old 10-03-2006, 01:29 AM
papasan papasan is offline
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Location: nyc
 
Join Date: Sep 2006
Posts: 24
Mein Auto: 2007 bmw550i
Stay away from the body shop in Carnarsie, associated with Life Quality, I brought my car in for some front end minor body work. It took 2 weeks to get my car back and it had 150 extra miles on it. They denied it but I had no proof due to the fact I did not check to see if they logged the miles when I brought the vehicle in. Somonoe took my car for a joy ride and I don't appreciate that.
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  #4  
Old 11-26-2006, 06:14 PM
chandlerbing chandlerbing is offline
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Location: us
 
Join Date: Nov 2006
Posts: 9
Mein Auto: 325xi
life quality bmw

I'm taking mine to get the sunroof fixed. Should I be worried? I will definitely have them log the miles.
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  #5  
Old 01-05-2007, 01:16 PM
FJUNO78 FJUNO78 is offline
Milk Steaks, boiled hard.
Location: planet earth
 
Join Date: Nov 2006
Posts: 112
Mein Auto: specialized sirrus sport
CA quoted me $600/mo for 328i e92 lease 36/12k, with a check for 3k

Long story short, no thank you!
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  #6  
Old 01-05-2007, 06:44 PM
sk330i sk330i is offline
Caveman
Location: NYC
 
Join Date: Oct 2002
Posts: 291
Mein Auto: X1
Go ask for Andy Tse from Life Quality Sales. He gave me a great deal too bad I can't get use MSD in NY.
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  #7  
Old 02-23-2007, 09:45 AM
325i 2005 Owner 325i 2005 Owner is offline
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Location: Brooklyn
 
Join Date: Feb 2007
Posts: 5
Mein Auto: 325i 2005
The Service Department in Bay Ridge is horrible. I must call several times just to set up an appointment. They don't answer or put you on hold forever.
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  #8  
Old 02-23-2007, 09:46 AM
325i 2005 Owner 325i 2005 Owner is offline
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Location: Brooklyn
 
Join Date: Feb 2007
Posts: 5
Mein Auto: 325i 2005
Getting my car serviced is always an ordeal. I bring the car in for simple service and they screw something up. It'll then take 2-4 days to get my car back. This has happened on several occassions.
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  #9  
Old 02-23-2007, 09:51 AM
325i 2005 Owner 325i 2005 Owner is offline
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Location: Brooklyn
 
Join Date: Feb 2007
Posts: 5
Mein Auto: 325i 2005
They pressure you in rating them "5" in all service categories. You are called after your visit from BMW in the area code - 541- and they ask you questions relating to your "service experience". Your answers are not anonymous and they are forwarded to the dealer. You are forced to give them the highest rating for fear of retribution. Ironically, these great ratings are used as advertisement by both BMW and the dealership. It is designed to make them look good even though they rate @ "2" in my estimation. "5" is the highest rating and "1" is the lowest.
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  #10  
Old 02-23-2007, 12:02 PM
325i 2005 Owner 325i 2005 Owner is offline
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Location: Brooklyn
 
Join Date: Feb 2007
Posts: 5
Mein Auto: 325i 2005
I left a message over 2 hours ago to make an appointment and no one has called back?
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  #11  
Old 03-18-2007, 11:05 AM
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0428 0428 is offline
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Location: East Coast
 
Join Date: Feb 2007
Posts: 1,567
Mein Auto: X5 35i Sport Sapphire
damn, i feel lucky now for not doing business with them. I used to live a block away from them and always said to my self, when I make the $$$ i am going in there........... went to bayside instead...... pheeeeu.......
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  #12  
Old 09-23-2010, 07:41 AM
SnowboardkidMom SnowboardkidMom is offline
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Location: CT
 
Join Date: Sep 2010
Posts: 1
Mein Auto: 2002 325xi
Life Quality BMW - they are awful!

My son bought a 2007 325 xi coupe in August and today - 27 days later - his car is still not registered!!! They screwed it up from the beginning, TERRIBLE customer service from the sales person. Left messages that we not returned in over a day or not at all.
Unacceptable for BMW - where ever they are located!
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