You're out of luck. Even if they might have been in marginal condition a year ago, BMW can always argue that when you modified the suspension you put extra stress on them which caused them to ultimately wear out. Once you modify part of the suspension, they're free to deny coverage on other related suspension components.
Originally Posted by DBADBMW
I added aftermarket performance coil springs to my 02 745 LI about 8 months ago. Prior to that I had a problem with the alignment. Last week I went to the dealer to pay for an alignment ($180)and it was discovered that my bushings needed to be replaced. I was told by the service manager that I would have to pay $700 for them since I have voided the suspension warranty by adding the springs. In that same conversation he acknowledged that these bushing wear out as part of normal wear and tear and it was reasonable to assume that the bushings wore out normally considering the car is 5 years old. He still refused to cover them as normal wear and tear even though it was acknowledged that I had a problem predating the addition of the springs. What are my options to appeal this decision that was made at the dealer level? I know that a rep from BMW of NA visits the dealership service rep. on a regular basis. Please advise on my best course of action in getting 'Deep Pockets' to pay for this reasonable request? Thanks in advance for your input!
2013 BMW 335xi Sedan
Estoril Blue / Black Leather
6MT, M-Sport, Premium Pkg, Cold Weather Pkg, Dynamic Handling Pkg, Tech Pkg, HK Sound, M Performance Exhaust, M Performance Power Kit
Former: 2011 335xi Coupe -- 2009 MCS JCW -- 2006 MZ4 -- 2002 325i -- 1997 318ti -- 1991 318i