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European Delivery
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  #1  
Old 10-29-2014, 04:34 PM
hedges1 hedges1 is offline
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Thumbs down car at dealer, not PCD!

Guess who's car showed up at BMW of South Atlanta today instead of at the PCD as expected?

This, after repeatedly reminding, double checking, and getting confirmation from Adrian that PCD was in the works.

The sales side of this has been a cluster to say the least.
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  #2  
Old 10-29-2014, 04:44 PM
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MB330 MB330 is offline
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Quote:
Originally Posted by hedges1 View Post
Guess who's car showed up at BMW of South Atlanta today instead of at the PCD as expected?

This, after repeatedly reminding, double checking, and getting confirmation from Adrian that PCD was in the works.

The sales side of this has been a cluster to say the least.
Wow! Did they at least apologize to you?
I can imagine how mad you at this point....
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  #3  
Old 10-29-2014, 04:46 PM
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Perhaps you should ask why.
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  #4  
Old 10-29-2014, 04:56 PM
Wine-O Wine-O is offline
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Quote:
Originally Posted by hedges1 View Post
Guess who's car showed up at BMW of South Atlanta today instead of at the PCD as expected?

This, after repeatedly reminding, double checking, and getting confirmation from Adrian that PCD was in the works.

The sales side of this has been a cluster to say the least.
I just dropped mine off this morning in Munich, making sure Brunswick was the port for drop off.

I want to make sure mine does not go to Adrian as I requested PCD. Anybody know who to contact to pull the trigger to make sure this does not happen to me? BMWNA or Adrian?
  #5  
Old 10-29-2014, 06:07 PM
hedges1 hedges1 is offline
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Originally Posted by Gary J View Post
Perhaps you should ask why.
It's been asked.

First reply was "I thought you didn't want to wait the extra time required for PCD"

I was flabbergasted and still am. I sent my emails explicitly calling out PCD again this afternoon. Awaiting another response and my options at this point.
  #6  
Old 10-29-2014, 06:15 PM
hedges1 hedges1 is offline
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I would queryBMWEuropeanDelivery@bmwna.com
They were the first to alert me that it was headed to Atlanta after I sent a status update request earlier today. It was then that I contacted the dealer and got the "it's here".
  #7  
Old 10-29-2014, 06:26 PM
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Ouch! That sucks Any chance you could get him to arrange for the car to be delivered to PCD and pick it up there with the re-delivery program ASAP?
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  #8  
Old 10-29-2014, 07:03 PM
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rmorin49 rmorin49 is offline
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The PCD is just up the road from Atlanta. Surely there is a way to get the car to the PCD and then you can take delivery there.
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  #9  
Old 10-29-2014, 08:14 PM
iwantone iwantone is offline
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I'd say keep the car and BMW of South Atlanta should probably pay for a 1 day school at the performance center...?
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  #10  
Old 10-29-2014, 08:55 PM
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alewifebp alewifebp is offline
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Originally Posted by iwantone View Post
I'd say keep the car and BMW of South Atlanta should probably pay for a 1 day school at the performance center...?
That's probably the most practical option. I'd certainly be incredibly mad about this as well.
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  #11  
Old 10-29-2014, 09:12 PM
smilingjudy smilingjudy is offline
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Bright side! It's "here"!

As far as I can tell, we dropped off on the same day, but I got stuck on a boat that decided to stop at every single port and I'm still waiting for mine to clear customs.

It sucks, but it's not the worst thing to have happened. Hopefully they make good on their screw-up.
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  #12  
Old 10-29-2014, 09:42 PM
hedges1 hedges1 is offline
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I would feel confident that they'll make it right, but the fact that the CA seems to still think I told him to change it means things could get ugly. The facts I presented via email only led to him responding that it must have been on the phone.... Which is ABSURD. I spent all of 5 minutes on the phone with this guy over the last 5 months.

This is how the entire process has gone. Untimely responses and inconsistencies from start to finish. The only reason I such with it is that my 4gc was coming out of dealer allocations at the time and he was willing to use 1 for my order. Will never go that route again.
  #13  
Old 10-30-2014, 05:42 AM
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Gary J Gary J is offline
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Originally Posted by hedges1 View Post
The only reason I such with it is that my 4gc was coming out of dealer allocations at the time and he was willing to use 1 for my order. Will never go that route again.
Then there is a good chance you will not get what you want. Adrian got me an allocation immediately after waiting 3 months elsewhere for one that never came.
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ED May 6, 2014 thread
435i Convertible Estoril Blue. Dakota Black/Blue M Sport
plus pretty much everything else but Parking Assistant
  #14  
Old 10-30-2014, 06:50 AM
smilingjudy smilingjudy is offline
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Quote:
Originally Posted by hedges1 View Post
I would feel confident that they'll make it right, but the fact that the CA seems to still think I told him to change it means things could get ugly. The facts I presented via email only led to him responding that it must have been on the phone.... Which is ABSURD. I spent all of 5 minutes on the phone with this guy over the last 5 months.

This is how the entire process has gone. Untimely responses and inconsistencies from start to finish. The only reason I such with it is that my 4gc was coming out of dealer allocations at the time and he was willing to use 1 for my order. Will never go that route again.
Ugh. Frustrating. They have your money, but you still have power. Unless for some reason they think internet sales are going away soon. It's too bad you have to deal with this when it should be a positive experience.

Adrian flaked on me pretty early in the process. Thanking my lucky stars for that now.
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  #15  
Old 10-30-2014, 08:21 AM
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afshawnt afshawnt is offline
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Quote:
Originally Posted by iwantone View Post
i'd say keep the car and bmw of south atlanta should probably pay for a 1 day school at the performance center...?
+1
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  #16  
Old 10-30-2014, 08:29 AM
hedges1 hedges1 is offline
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Originally Posted by afshawnt View Post
+1
I think that's reasonable. We'll see what happens, and I'll keep you all posted.
  #17  
Old 10-30-2014, 08:38 AM
micjohns micjohns is offline
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I've been working with Adrian as well. So far so good. Yeah, I might have spent maybe 3 minutes with him on the phone. Everything else has been through email. He's been double checking stuff every step of the way making sure everything is correct. I'm also doing a PCD. This after I'm doing ED. I checked the port on the inquiry and all looks good. My car is actually complete, but I ordered it really early for a late Nov pickup. I hope things continue to go smoothly. I haven't made a single change and stuck with pretty much every single detail...makes things a little easier I guess.
  #18  
Old 10-30-2014, 10:09 AM
silvergray silvergray is offline
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I'm not surprised. I sent him several emails trying to get an ED quote and he doesn't respond.
  #19  
Old 10-30-2014, 10:13 AM
335Fanatic 335Fanatic is offline
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I would give Adrian a chance to resolve the issue BEFORE writing about it here. Everyone makes mistakes and I am sure Adrian will work something out for you.
  #20  
Old 10-30-2014, 02:05 PM
Diesel Power Diesel Power is offline
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I want to hear the good and bad experiences regardless of the outcome. Accurate information facilitates making informed decisions.

If a sponsor is too busy or in a slump, then knowledge of that will help others decide what direction to go in.
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  #21  
Old 10-30-2014, 02:14 PM
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Gary J Gary J is offline
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We have heard one side of what may have been a missed email or call. I would rather hear a final more accurate account than "Awaiting another response" or "We'll see what happens".
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ED May 6, 2014 thread
435i Convertible Estoril Blue. Dakota Black/Blue M Sport
plus pretty much everything else but Parking Assistant
  #22  
Old 10-30-2014, 02:29 PM
hedges1 hedges1 is offline
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RESOLUTION UPDATE

They have admitted to the error and will be shipping the car to my house very soon. Also will be sending a certificate to go back to Spartanburg.

I'll tackle some of the other sentiments expressed here at a future point. This was not a very good experience from start to finish and since I went with this dealer/CA based on recommendations largely received on this board, I will be sharing those. I think that's what the board is most useful for, no?
  #23  
Old 10-30-2014, 02:39 PM
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Gary J Gary J is offline
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Originally Posted by hedges1 View Post
I'll tackle some of the other sentiments expressed here at a future point. This was not a very good experience from start to finish and since I went with this dealer/CA based on recommendations largely received on this board, I will be sharing those. I think that's what the board is most useful for, no?
There is a whole forum for dealer reviews -

http://www.bimmerfest.com/bmw-dealers/

Most of us in this forum are here for the European Delivery experience.
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ED May 6, 2014 thread
435i Convertible Estoril Blue. Dakota Black/Blue M Sport
plus pretty much everything else but Parking Assistant

Last edited by Gary J; 10-30-2014 at 02:40 PM.
  #24  
Old 10-30-2014, 02:59 PM
hedges1 hedges1 is offline
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Quote:
Originally Posted by Gary J View Post
There is a whole forum for dealer reviews -

http://www.bimmerfest.com/bmw-dealers/

Most of us in this forum are here for the European Delivery experience.
I'd say most people in this thread can read a thread title before clicking. They also seem fairly interested in the situation and outcome concerning the final piece of my ED experience. They also seen pretty cool.
  #25  
Old 10-30-2014, 03:06 PM
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Gary J Gary J is offline
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Originally Posted by hedges1 View Post
I'd say most people in this thread can read a thread title before clicking
Which may be beside the point with a moderator. We shall see.
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ED May 6, 2014 thread
435i Convertible Estoril Blue. Dakota Black/Blue M Sport
plus pretty much everything else but Parking Assistant
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