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European Delivery
The place to share your experiences and tips related to "ED"... View the ED Wiki -- View the Pick-Up Date Calendar -- Add Your Pick-Up Date to the Calendar

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  #1  
Old 03-25-2017, 02:40 PM
hailpurdue hailpurdue is offline
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Frustrated at BMW dealer for ED

Ok. I'm a 1000% noob here.

First of all, we are going to Germany in mid-May - tickets booked, etc. Too late to change things.

So, perhaps foolishly, I'd get my new 5 via ED while there. I started this process in January to ensure that I have plenty of time.

Unfortunately, I've spent the last 2 months trying to get options selected, packages sorted out, and a FINAL price. Only positive is that I have a build number and a ED pickup date of 16 May - it's all wrong b/c the dealer didn't read my e-mail with the build info and "just winged it" thinking we'd fix it later.

I'm so frustrated with the (unnamed) BMW dealer in Houston that I'm about to pull the plug on the ED order and just shop around here in Texas and take delivery Stateside. I feel like I'm getting blown-off - serious lack of attention and communication from the dealer's salesman, varying prices, etc.

Is this typical? Should I try a different dealer and give them my ED build number? Do I just pull the ED plug?

Sorry, I'm just REALLY frustrated over what should have been a very enjoyable process - especially over a 100% cash deal.
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  #2  
Old 03-25-2017, 02:59 PM
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Trinitony Trinitony is offline
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Why don't you call the Sales Manager or General Manager/Owner and discuss it with him/her. It's getting pretty late in the ordering/production/delivery cycle to waste any more time with an unsatisfactory salesman. Let us know how it pans out,
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  #3  
Old 03-25-2017, 04:17 PM
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How are you able to confirm that the order is wrong? Please don't rely on the bmwusa.com site as it is notoriously often wrong (until closer to the build date). There's a printout the dealer can give you to confirm, I think it's called Vehicle Inquiry form. It should have your name and production number with your options.
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Last edited by Asteroid; 03-26-2017 at 07:32 PM. Reason: Posted proper name of form
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  #4  
Old 03-26-2017, 09:59 AM
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If your car have not entered production then you can change its configuration.

You cannot transfer a production number to another dealer. You may have some time to fix the one that you got, especially if you have an ED date set already. Escalate this mess.

Quote:
Originally Posted by hailpurdue View Post
Ok. I'm a 1000% noob here.

First of all, we are going to Germany in mid-May - tickets booked, etc. Too late to change things.

So, perhaps foolishly, I'd get my new 5 via ED while there. I started this process in January to ensure that I have plenty of time.

Unfortunately, I've spent the last 2 months trying to get options selected, packages sorted out, and a FINAL price. Only positive is that I have a build number and a ED pickup date of 16 May - it's all wrong b/c the dealer didn't read my e-mail with the build info and "just winged it" thinking we'd fix it later.

I'm so frustrated with the (unnamed) BMW dealer in Houston that I'm about to pull the plug on the ED order and just shop around here in Texas and take delivery Stateside. I feel like I'm getting blown-off - serious lack of attention and communication from the dealer's salesman, varying prices, etc.

Is this typical? Should I try a different dealer and give them my ED build number? Do I just pull the ED plug?

Sorry, I'm just REALLY frustrated over what should have been a very enjoyable process - especially over a 100% cash deal.
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  #5  
Old 03-27-2017, 12:25 PM
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dkreidel dkreidel is offline
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Quote:
Originally Posted by Technic View Post
If your car have not entered production then you can change its configuration.

You cannot transfer a production number to another dealer.
If true, this is new. I have personally transferred my ED production number to a different dealer when Status < 150, and have assisted another haggard soul transfer her ED production number to a more disciplined dealer/CA . Not ideal, but sometimes you simply have to change horses.

dk
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  #6  
Old 03-27-2017, 01:38 PM
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skilletbgm skilletbgm is offline
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Quote:
Originally Posted by Technic View Post
If your car have not entered production then you can change its configuration.
Not 100% accurate -- depends if it has any priority 1 items -- that tends to lock the config - an issue I had specifically, which required a completely new build/production number.

Quote:
Originally Posted by Technic View Post
You cannot transfer a production number to another dealer. You may have some time to fix the one that you got, especially if you have an ED date set already. Escalate this mess.
Also, not 100% accurate -- production numbers can be moved between dealer allocations. It happens all the time.

OP -- Good luck getting your issue resolved in short order and enjoy your trip.

Cheers,
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  #7  
Old 03-27-2017, 02:50 PM
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adrian's bmw adrian's bmw is offline
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The challenge with this is that the new 5 requires dealer allocation, so it's not possible to transfer the order to a different center because the allocation belongs to the dealer and not ED. Best option for you is to escalate to management and work with a different CA at this point. If it were an ED allocation, it could be done.

If the car went into production, you still may have time to use a different production number (for your correct build) and have them cancel the other production number (which would ultimately go into their inventory). This would require an updated pre-reservation or a note sent by the center requesting a production number exchange and cancellation. This may salvage the order and your trip.

Worse case is that they let you take the car that's built, drive it in Europe, oealer order sa replacement, gives production number to BMW ED and they do direct shipment at ED pricing. Dealer then gets the ED car with a few miles on it and you're a happy customer.
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Last edited by adrian's bmw; 03-27-2017 at 02:54 PM.
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  #8  
Old 03-27-2017, 03:24 PM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by dkreidel View Post
If true, this is new. I have personally transferred my ED production number to a different dealer when Status < 150, and have assisted another haggard soul transfer her ED production number to a more disciplined dealer/CA . Not ideal, but sometimes you simply have to change horses.

dk
How did you check ED production status? CA is being cagey on status...
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  #9  
Old 03-27-2017, 03:35 PM
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adrian's bmw adrian's bmw is offline
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Quote:
Originally Posted by hailpurdue View Post
How did you check ED production status? CA is being cagey on status...
Just call and ask the sales mananger. They'll tell you. Better yet, email them as well and copy CA.
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  #10  
Old 03-28-2017, 06:19 AM
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need4speed need4speed is offline
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Quote:
Originally Posted by adrian's bmw View Post
The challenge with this is that the new 5 requires dealer allocation, so it's not possible to transfer the order to a different center because the allocation belongs to the dealer and not ED. Best option for you is to escalate to management and work with a different CA at this point. If it were an ED allocation, it could be done.

If the car went into production, you still may have time to use a different production number (for your correct build) and have them cancel the other production number (which would ultimately go into their inventory). This would require an updated pre-reservation or a note sent by the center requesting a production number exchange and cancellation. This may salvage the order and your trip.

Worse case is that they let you take the car that's built, drive it in Europe, oealer order sa replacement, gives production number to BMW ED and they do direct shipment at ED pricing. Dealer then gets the ED car with a few miles on it and you're a happy customer.
And this is why it's best to use a board sponsor for ED!
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  #11  
Old 03-28-2017, 06:45 AM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by need4speed View Post
And this is why it's best to use a board sponsor for ED!
1000% Agreed. Will do that next time.
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  #12  
Old 03-28-2017, 06:47 AM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by adrian's bmw View Post
Just call and ask the sales mananger. They'll tell you. Better yet, email them as well and copy CA.
I called the SM last night and plead my case. The CA was, conveniently, gone for the evening already. He was going to dig into it this morning and get back with me.
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  #13  
Old 04-02-2017, 04:52 PM
ebs0712 ebs0712 is offline
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Call the BMW Genius phone number - 1.844.4GENIUS (443-6487). If you give them the production number they will tell you the production status.
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  #14  
Old 04-14-2017, 07:06 AM
viator092 viator092 is offline
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Quote:
Originally Posted by need4speed View Post
And this is why it's best to use a board sponsor for ED!
That's interesting. While I may agree in general I found two board sponsors less than willing to discuss a fair ED price. And yes, I asked for someone experienced with the ED program.
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  #15  
Old 04-14-2017, 08:09 AM
jjrandorin jjrandorin is offline
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Quote:
Originally Posted by viator092 View Post
That's interesting. While I may agree in general I found two board sponsors less than willing to discuss a fair ED price. And yes, I asked for someone experienced with the ED program.
Not everything about ED devolves down to the difference between 500 over invoice and 1500 over invoice.

Of course, everyone values different things, but experience costs money in just about every profession. Anytime a deal is something different than walking in and pointing at a car and negotiating on it, the CA experience matters (my opinion).

How much someone is willing to pay for that may be different, but if it cost OP $500 extra to not have to deal with what he / she is dealing with now, I bet he / she would pay that in a second right now (hindsight).
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  #16  
Old 04-14-2017, 08:54 AM
Drose Drose is offline
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Quote:
Originally Posted by hailpurdue View Post
Ok. I'm a 1000% noob here.

First of all, we are going to Germany in mid-May - tickets booked, etc. Too late to change things.

So, perhaps foolishly, I'd get my new 5 via ED while there. I started this process in January to ensure that I have plenty of time.

Unfortunately, I've spent the last 2 months trying to get options selected, packages sorted out, and a FINAL price. Only positive is that I have a build number and a ED pickup date of 16 May - it's all wrong b/c the dealer didn't read my e-mail with the build info and "just winged it" thinking we'd fix it later.

I'm so frustrated with the (unnamed) BMW dealer in Houston that I'm about to pull the plug on the ED order and just shop around here in Texas and take delivery Stateside. I feel like I'm getting blown-off - serious lack of attention and communication from the dealer's salesman, varying prices, etc.

Is this typical? Should I try a different dealer and give them my ED build number? Do I just pull the ED plug?

Sorry, I'm just REALLY frustrated over what should have been a very enjoyable process - especially over a 100% cash deal.

Hey there, Most people are what you might call a Noob when it comes to buying cars because its only something you only do every now and then. I just had a client do a ED and it was the easiest process ever. Please let me know if you have any questions I can definitely help out.
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  #17  
Old 04-14-2017, 09:46 AM
pharding pharding is offline
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Quote:
Originally Posted by need4speed View Post
And this is why it's best to use a board sponsor for ED!
I disagree. I have done BMW Euro Delivery 6 times and none were with board sponsors. being a board sponsor is not necessary. What is necessary is a salesperson that has experience with it; is dependable, and the buyer must be proactive and very clear. The buyer needs to use due diligence and professionalism to verify what he/she is being told actually happens at the appropriate time. There is still time to sort it out. Also you need to tie down the all of the specifics of pricing and financing at the time the order, submit the BMW credit application, and get confirmation of the deal in writing. The dealer now has time as a lever to be used against the customer and that has a price associated with it. Good luck.
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  #18  
Old 04-14-2017, 02:44 PM
CoyoteZak CoyoteZak is online now
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Yet another saga where basic questions asked to make sense of what is really going on in order to help the OP go unanswered and we are once again left hanging not knowing how it ended.
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  #19  
Old 04-14-2017, 03:36 PM
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Originally Posted by CoyoteZak View Post
Yet another saga where basic questions asked to make sense of what is really going on in order to help the OP go unanswered and we are once again left hanging not knowing how it ended.
OP contacted BMWNA and got this problem corrected.
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  #20  
Old 04-15-2017, 07:44 AM
hailpurdue hailpurdue is offline
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Sorry for the delay in posting an update. Over the last 3 wks my HS senior has made it to TX State Finals, so we've been a little "distracted" with enjoying these last few weeks with her and her journey.

So I called the dealer's Sales Manager and things still were not progressing. So 2 days after that, I called BMW NA ED folks and explained the history and my frustrations. BMW NA stepped in and within a few hours of my telephone conversation, suddenly, the dealer was MOST helpful and responsive. Within 2 days of my call the car was 100% configured and the price was within about $200 of the pricing explained on the ED Pricing Sticky elsewhere on this site.

I ended up with a 530i in bluestone metallic!

I just called and found the car is in production and will be completed next week, scheduled for 16 May delivery at Welt.

Bimmerfest folks were, generally, most helpful in resolving the situation. Many folks DM-ed me with some particulars to navigating systems -- you know who you are!!!

I won't publicly post the dealer's name, but if you're shopping for ED in Texas, please DM me and I'll tell you who I'd avoid next time.

More details to follow after ED.

Cheers!
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  #21  
Old 04-15-2017, 07:48 AM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by Drose View Post
Hey there, Most people are what you might call a Noob when it comes to buying cars because its only something you only do every now and then. I just had a client do a ED and it was the easiest process ever. Please let me know if you have any questions I can definitely help out.
Thanks! I think I'm squared away now I just wish I new about this site 6 months ago!
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  #22  
Old 04-15-2017, 07:53 AM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by CoyoteZak View Post
Yet another saga where basic questions asked to make sense of what is really going on in order to help the OP go unanswered and we are once again left hanging not knowing how it ended.
What questions did I not answer? I looked back thru the thread and there were very few questions posed back to me. I believe that I answered them all... My apologies. You seem frustrated by a noob.

And I just posted the partial ending...
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  #23  
Old 04-16-2017, 04:36 PM
pharding pharding is offline
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Congrats. The Ed experience is awesome.
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04 Successfully lobbied BMW NA and BMW FS to prohibit dealers from using residual values based upon Euro Delivery MSRP and to use US MSRP saving BMW Enthusiasts several thousand dollars on each lease

17 540i x
14 550i Euro Del, Retired
14 X3 2.8i
11 550i Euro Del, Retired
08 550i Euro Del, Retired
07 330i Retired
06 330i Euro Del, Retired
04 545i Euro Del, Retired
01 530i Euro Del, Retired
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  #24  
Old 04-17-2017, 08:39 AM
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Quote:
Originally Posted by hailpurdue View Post
Sorry for the delay in posting an update. Over the last 3 wks my HS senior has made it to TX State Finals, so we've been a little "distracted" with enjoying these last few weeks with her and her journey.

So I called the dealer's Sales Manager and things still were not progressing. So 2 days after that, I called BMW NA ED folks and explained the history and my frustrations. BMW NA stepped in and within a few hours of my telephone conversation, suddenly, the dealer was MOST helpful and responsive. Within 2 days of my call the car was 100% configured and the price was within about $200 of the pricing explained on the ED Pricing Sticky elsewhere on this site.

I ended up with a 530i in bluestone metallic!

I just called and found the car is in production and will be completed next week, scheduled for 16 May delivery at Welt.

Bimmerfest folks were, generally, most helpful in resolving the situation. Many folks DM-ed me with some particulars to navigating systems -- you know who you are!!!

I won't publicly post the dealer's name, but if you're shopping for ED in Texas, please DM me and I'll tell you who I'd avoid next time.

More details to follow after ED.

Cheers!


My bet is the dealership starts with an M


Sent from my iPhone using Bimmerfest mobile app
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  #25  
Old 04-17-2017, 08:46 AM
hailpurdue hailpurdue is offline
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Quote:
Originally Posted by turpiwa View Post
My bet is the dealership starts with an M


Sent from my iPhone using Bimmerfest mobile app
correct!
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