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E90/E91/E92/E93 (2006 - 2013)
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  #51  
Old 07-05-2008, 11:41 AM
anE934fun anE934fun is offline
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Quote:
Originally Posted by captainaudio View Post
I see your point. Pretty nebulous. I am going to call on Monday and see what they have to say.
I would get a statement of coverage in writing that specifically states that a failure of the convertible hardtop is covered by the policy. Absent an SOC, you are rolling the dice. If the replacement cost is $15,000 (or higher), absent the SOC, AAA is going to try to avoid covering the expense.
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  #52  
Old 07-05-2008, 02:06 PM
hoopics hoopics is offline
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Quote:
Originally Posted by anE934fun View Post
I would get a statement of coverage in writing that specifically states that a failure of the convertible hardtop is covered by the policy. Absent an SOC, you are rolling the dice. If the replacement cost is $15,000 (or higher), absent the SOC, AAA is going to try to avoid covering the expense.
+1. And if you can get such a statement, post it here, because I'm buying that warranty immediately if it is true.

FWIW, I was out car shopping today for my mother, and got to talking to one of the SA's at the VW dealership we visited about the 2-part hard top on the EOS and the hard top on my car outside. He says that the cost of a full top replacement on the EOS is $14,000, and that he's heard replacing the three-part roof on a Volvo V70 is $22,000!!! I've got to think the e93 roof is going to be in that neighborhood.
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  #53  
Old 07-05-2008, 03:41 PM
anE934fun anE934fun is offline
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Originally Posted by hoopics View Post
+1. And if you can get such a statement, post it here, because I'm buying that warranty immediately if it is true.
+2. Although somehow, I suspect the E93's hardtop won't be covered.... But I am hoping it is (covered).
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  #54  
Old 07-06-2008, 08:22 AM
merc2bimmer merc2bimmer is offline
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A friend of mine who llives in South Beach had to have MB replace the entire top/mechanism in his 2006 SL after a major failure (simpler top due to size and number of pieces) and the replacement never fit quite right. Consideri that MB has had years of experience with folding hard tops vs BMW. I would want a replacement car given that it IS a new car. My problematic 07 335i was in the shop for a second oil leak and there were two verts in the enclosed entrance bay with tops being worked on for malfunctions. I asked the SA if they were seeing lots of problems and his reply was: "I wouldn't want one once the initial warrranty is up on the car". I currently also have an '05 SLK 55 AMG, so I do have familiarity with these kinds of tops.
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  #55  
Old 07-06-2008, 08:57 AM
anE934fun anE934fun is offline
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Originally Posted by merc2bimmer View Post
...and his reply was: "I wouldn't want one once the initial warrranty is up on the car".
This is the reason why there is a lot of interest in an extended warranty plan that specifically covers the hardtop. An extended warranty for the hardtop is the only way to have peace of mind after the factory warranty period is over.
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  #56  
Old 07-07-2008, 05:34 AM
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  #57  
Old 07-07-2008, 07:30 AM
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captainaudio captainaudio is offline
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Under the warranty repair did BMW replace the entire top (i.e. panels, hinges, seals, etc) of did they replace the components that failed or were damaged?

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  #58  
Old 07-07-2008, 07:35 AM
Aaric Aaric is offline
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Quote:
Originally Posted by hoopics View Post
+1. And if you can get such a statement, post it here, because I'm buying that warranty immediately if it is true.

FWIW, I was out car shopping today for my mother, and got to talking to one of the SA's at the VW dealership we visited about the 2-part hard top on the EOS and the hard top on my car outside. He says that the cost of a full top replacement on the EOS is $14,000, and that he's heard replacing the three-part roof on a Volvo V70 is $22,000!!! I've got to think the e93 roof is going to be in that neighborhood.
At delivery of my E93, I was quoted $14,000 for a new top: apparently they had to replace one recently because one of their employees left some items in the wrong areas in the trunk, and somebody else lowered the top. Might not be an exact quote, and might also be their cost...
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  #59  
Old 07-07-2008, 08:46 AM
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Even if it turns out that the E93 hardtop is covered under the AAA Autoguard Diamond Plan, they will not issue an extended warranty for cars in California.

I called BMW to ask them about the extended warranty not covering the convertible top. The person I spoke with seemed to think that "convertible top" referenced in the sample contract refers to the cloth tops on the previous models and that the retractable hardtop would be covered. He thought that perhaps the sample contract that is available has not been updated to reflect the retractable hardtop.

Perhaps there is a way to get a copy of the actual contract that is given when purchasing the extended warranty.


Quote:
Originally Posted by anE934fun View Post
+2. Although somehow, I suspect the E93's hardtop won't be covered.... But I am hoping it is (covered).
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  #60  
Old 07-07-2008, 10:16 AM
hoopics hoopics is offline
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Originally Posted by BMW4Lee View Post
Even if it turns out that the E93 hardtop is covered under the AAA Autoguard Diamond Plan, they will not issue an extended warranty for cars in California.

I called BMW to ask them about the extended warranty not covering the convertible top. The person I spoke with seemed to think that "convertible top" referenced in the sample contract refers to the cloth tops on the previous models and that the retractable hardtop would be covered. He thought that perhaps the sample contract that is available has not been updated to reflect the retractable hardtop.

Perhaps there is a way to get a copy of the actual contract that is given when purchasing the extended warranty.
I told the sales manager when I bought my car that I'd give him his (inflated) price on the extended warranty if he could confirm that it covered the e93 top. He said no, so I didn't buy it. I suspect they'd sell an extended warranty to each and every e93 buyer if they expressly covered the top. Just as with the AAA plan, if you get confirmation from BMW NA that their plan covers the top, I'll buy one.
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  #61  
Old 07-07-2008, 10:53 AM
anE934fun anE934fun is offline
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Originally Posted by hoopics View Post
I suspect they'd sell an extended warranty to each and every e93 buyer if they expressly covered the top. Just as with the AAA plan, if you get confirmation from BMW NA that their plan covers the top, I'll buy one.
The only ones who wouldn't buy an extended warranty on the top would be those who were leasing. If there is confirmation from BMW that their extended warranty will cover the top, please post it.
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  #62  
Old 07-09-2008, 07:08 AM
mrjones mrjones is offline
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CaptainAudio

Have you had a chance to call your agent re your coverage on the top? Wondering what they had to say.

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  #63  
Old 07-10-2008, 06:22 AM
gspdbill gspdbill is offline
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Update...

I called our dealership's Service Advisor (SA) Tues. to let her know my wife would be back in town this Fri. morn. and we would be needing a loaner car for the w/e (she would be returning to Dallas crack o' dawn Mon.). At that time the SA informed me that the new replacement top was in and the techs were in the process of installing it. They had no idea how long it would take to replace since it was the first time one had been replaced in the field and they wanted to take their time and do it right. I agreed with her wholeheartedly. She said no mater what they would have a car available for us on Fri. morn., it MAY be her car or it may be a loaner car but we will have a vehicle.

Again, I'm very pleased with how BMW and BMW of Nashville have handled this issue so far.

I purchased the Easy Care Total Care plan from the dealership after getting confirmation that the convertible top WAS covered. When I pick up the car I will re-read the policy and get confirmation of that AGAIN.
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  #64  
Old 07-10-2008, 07:00 AM
hoopics hoopics is offline
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Quote:
Originally Posted by gspdbill View Post
I purchased the Easy Care Total Care plan from the dealership after getting confirmation that the convertible top WAS covered. When I pick up the car I will re-read the policy and get confirmation of that AGAIN.
Great news that they're going to be done so much quicker than they originally told you. Hope it turns out well.

On the Easy Care, I'd researched that warranty too, and rejected the Total Care because it says that only the convertible top MOTOR is included (which is less than what the BMW ESP covers, as it goes to both the motor and electronics). You may want to check out this webpage on the Easy Care website, and make sure you're on the same page with whomever you've been talking to about what "the convertible top is covered" means in detail:

http://www.easycare.com/easycare/pro...ts-not-covered

"What's not covered:

...

8. Other parts not covered:

...

Convertible tops, glass, plastic, framing, cables, seals or motor (convertible top motor is covered under TotalCare)."
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  #65  
Old 07-29-2008, 05:28 PM
gspdbill gspdbill is offline
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Update 2 (delayed)

I thought I had updated this thread but obviously I hadn't.

The (1st) new top arrived about 3 weeks after the event, BMW had not shipped the required "jigs" to align the top but they didn't take too long to get in. The tech's took a couple of days to get the top on and aligned, apparently most of the body panels from behind the doors back have to come off to get this job done.

Now for the bad news, as would make sense to me, the top is shipped/installed folded (collapsed) as it would be stowed in the trunk. After the install with alignment (done with the jigs) is done only then is the top "closed" on the car. When they went to close the top they found that during shipping one of the pins had rubbed a fingernail size spot in the painted portion of one of the top sections! Apparently BMW didn't package this thing anticipating a overseas freight shipment.

To the dealership's credit, rather than trying to patch/paint and pass it off on us they contacted BMW Germany who then decided to build/ship another new top. I talked to the lead tech who showed me the car and the worn spot and explained why they couldn't have seen it before the top was installed (I understand completely). He was in remarkably good spirits considering all the work he had done knowing he was going to have to do it all over again, quite a friendly, courteous tech. He hadn't put all the interior panels back on but all the exterior body panels were back on and it looked fine in the 5 min. I looked at it.

I expect the 2nd top should be here in the next week or so if the timetable is the same as the one they met on the first top.
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  #66  
Old 07-29-2008, 05:29 PM
gspdbill gspdbill is offline
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Update # 3: Is this thing cursed?

Since my wife is back in Dallas I took the 335 loaner back to the dealer (they did NOT ask for it back, I just don't need it) today. When I dropped the keys off with our SA she gave me the bad news, FedEx delivered the 2nd replacement top and it was almost destroyed in shipment. She said it was so bad the rear window was even smashed. Fortunately she said the top was heavily insured (maybe I should get a cut for my troubles). Unfortunately, now they have to order a 3rd top for us.

I think I'm going to have a talk with the service manager to let them know if the 3rd time is not the charm I will be expecting the car to be replaced.
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  #67  
Old 07-29-2008, 06:11 PM
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Sorry to hear they can't get the top to the dealer in one piece! Hope the next one makes it.
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  #68  
Old 07-29-2008, 06:33 PM
SJK SJK is offline
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Glad to hear BMW is making this right. The SA is in good spirits, because BMW has to pay him for both installs. He's probably getting a bonus on this one. LOL!
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  #69  
Old 07-29-2008, 08:54 PM
anE934fun anE934fun is offline
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Originally Posted by gspdbill View Post
I think I'm going to have a talk with the service manager to let them know if the 3rd time is not the charm I will be expecting the car to be replaced.
I don't want to seem like I am saying I told you so, but thinking that a replacement top could get bundled up such that it would not get damaged in transit is putting a lot of faith in something that probably has never been done before. I suspect that BMW didn't want to have to buy the car back when the original top failed.

I hope you can convince the dealership to push for a buyback. How long has the dealership had the car in for repair? Anywhere near 30 days (or whatever the Lemon Law of the state where retail delivery occurred specifies)?
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  #70  
Old 07-29-2008, 10:48 PM
goofygrin goofygrin is offline
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Oh man...

Buddy has a 5 year old Z4. Has the top worked on at least 1x a year (has an extended warranty that's covering it for another year). He gets to take his car back in next week (was in a month ago) since the top jammed 1/2 way open (again).

Between his vague electric steering and wonky top he won't be keeping the Z4 after the waranty is up! This won't make him want the new Z4 either!
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  #71  
Old 07-30-2008, 05:28 AM
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  #72  
Old 07-30-2008, 06:18 AM
mookjohnson mookjohnson is offline
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The most promising aspect of this thread is the fact that no one else has chimed in with similar problems with their hardtop. So I guess I'll have to be the buzz kill.

On my second day with the car after ED delivery, I was in a parking lot in Amsterdam, all packed up and ready to head to Cologne. It took some skilled packing in that teeny space for the top to go down, but we finally got it. This was my first time lowering the top since the welt specialist did it for me.

I pressed the button and the top started to go down. About 3/4 of the way through the process, the top just stopped and the red light went on on the dashboard. So I tried to reverse and put the top back up -- nothing. So now I have the top stuck in this obviously undriveable position. I let the car sit for a sec, then tried again. Nothing!

Now I'm starting to freak out. Stuck in an Amsterdam garage, fully packed, with an undriveable car. I kept trying, and that red light kept coming on, the top wouldn't move either way. Called the Welt and spoke to someone who said they'd call right back (never did).

After letting the car sit for about 15 minutes, the top finally went back up. We re packed the trunk, put the top down, and never had a problem again. Scary though.
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  #73  
Old 07-30-2008, 06:23 AM
gspdbill gspdbill is offline
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Quote:
Originally Posted by hoopics View Post
Great news that they're going to be done so much quicker than they originally told you. Hope it turns out well.

On the Easy Care, I'd researched that warranty too, and rejected the Total Care because it says that only the convertible top MOTOR is included (which is less than what the BMW ESP covers, as it goes to both the motor and electronics). You may want to check out this webpage on the Easy Care website, and make sure you're on the same page with whomever you've been talking to about what "the convertible top is covered" means in detail:

http://www.easycare.com/easycare/pro...ts-not-covered

"What's not covered:

...

8. Other parts not covered:

...

Convertible tops, glass, plastic, framing, cables, seals or motor (convertible top motor is covered under TotalCare)."
Thanks for the heads-up on this. I will have a sit down with the Service Mgr. and/or Sales Mgr. ASAP because when I purchased the plan I asked SPECIFICALLY if the convertible top was covered and told them that was the only reason I was buying the plan. I was informed that the convertible top WAS COVERED by the Total Care plan. I will expect them to make me whole on the purchase of the Total Care Plan.
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  #74  
Old 07-30-2008, 06:53 AM
phantombmw phantombmw is offline
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no offense to the wife, but I think you might not be getting the full story.......
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  #75  
Old 07-30-2008, 07:05 AM
iwanna330cic iwanna330cic is offline
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Originally Posted by phantombmw View Post
no offense to the wife, but I think you might not be getting the full story.......
No offense to you, phantombmw . . . but that was a really rude comment. Uhm... on the other hand, yeah . . . offense intended.

Doug
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