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E63 / E64 6 Series (2004 - 2010)
The E63/E64 BMW 6 Series builds on BMW's sporty heritage with aggressive lines and an incredible motor to back the design up. Available in coupe and convertible trims with a standard 4.8 liter engine producing 360 horsepower and 360 lb-ft of torque, the 6-series is a popular choice that exceeds expectations.

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  #1  
Old 10-14-2015, 06:23 AM
poseido poseido is offline
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Microphone troubleshooting

Hello

Since I have a quite old unit, I can't pair any non-bmw phone via bluetooth; I decided to insert a simcard instead of pairing my phone. I can make calls and ear the other person, but they do not hear me.

Mic is not working, It's not working either for the Voice comands.
when i purchased the card a year ago, mic was working, and (voice comands and talking over the phone) since then I did not use it; and now I find it's not working.

so.. I checked the mics (they are in the top light console, right?) and one fo them had a unfastened cable, I plugged it again, but with no luck.

NOTE: some moths ago BMW replaced my dvd drive due navigation issues (complete system non booting, I suspect because the lens was not ok and couldnt read the dvd)


so... might it be that the car knew the mic was nor fastened, and has an error I need to clear now vbefore it works again, or more probabilly BMW did something worng when they replaced my system?

how can I troubleshoot the root of the issue?


thanks!

(sorry for my english!)
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  #2  
Old 10-14-2015, 08:17 PM
HerbP HerbP is offline
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The mic is located directly above the steering wheel. There is also a plastic cover on the passenger side, but that is for the Euro models. Since you have an 2004 model I think, it might not be active on your car. You would most likely need a firmware update, & some coding to activate it, if it is installed.
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  #3  
Old 10-14-2015, 10:48 PM
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roseng roseng is offline
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Quote:
Originally Posted by HerbP View Post
The mic is located directly above the steering wheel. There is also a plastic cover on the passenger side, but that is for the Euro models. Since you have an 2004 model I think, it might not be active on your car. You would most likely need a firmware update, & some coding to activate it, if it is installed.
the mic is on the steering wheel only on the convertible. In the coup it's on the headliner The Mic and the associated components needs to be programmed into the CCC unit. Sounds like they didn't complete the job.

THE TCU also may be bad.
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  #4  
Old 10-15-2015, 02:28 AM
poseido poseido is offline
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Quote:
Originally Posted by roseng View Post
the mic is on the steering wheel only on the convertible. In the coup it's on the headliner The Mic and the associated components needs to be programmed into the CCC unit. Sounds like they didn't complete the job.

THE TCU also may be bad.
Thanks!

The mic needs to be programmed separately?

All works, Voice control gets activated when I push the button (but says she could not understand myself as the mic is not pick my voice) also I can make calls; etc...
Any tutorial on how to check if the mic is coded? My dealer is very far away and I'd rather do it myself than drive 100miles and leave the car there for a few days...

Thanks
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  #5  
Old 10-15-2015, 08:27 AM
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roseng roseng is offline
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Quote:
Originally Posted by poseido View Post
Thanks!

The mic needs to be programmed separately?

All works, Voice control gets activated when I push the button (but says she could not understand myself as the mic is not pick my voice) also I can make calls; etc...
Any tutorial on how to check if the mic is coded? My dealer is very far away and I'd rather do it myself than drive 100miles and leave the car there for a few days...

Thanks
Not the Mic but the TCU (Behind the back seat) handles the Mic, Bluetooth, and other stuff. If there is a mismatch there or a coding issue on the CCC that can happen.

Is your GPS working properly?
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  #6  
Old 10-15-2015, 02:52 PM
poseido poseido is offline
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Quote:
Originally Posted by roseng View Post
Is your GPS working properly?
I'll check, I never use the built in GPS; I'm a Waze lover
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  #7  
Old 10-16-2015, 02:14 PM
poseido poseido is offline
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Quote:
Originally Posted by roseng View Post
Not the Mic but the TCU (Behind the back seat) handles the Mic, Bluetooth, and other stuff. If there is a mismatch there or a coding issue on the CCC that can happen.

Is your GPS working properly?
gps works perfectly (with my 2007 dvd! ahaha)
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  #8  
Old 10-19-2015, 11:24 AM
poseido poseido is offline
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I can confirm that both microphones located on the light cluster on top of the mirror are correctly wired
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  #9  
Old 10-19-2015, 07:19 PM
HerbP HerbP is offline
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Are you having problems with an Apple phone, since Apple has lots of problems with our firmware? Have you tried any other type of phone, just to rule that problem out? You mentioned a sim card, but I am not sure what you are making reference to?
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  #10  
Old 10-20-2015, 12:38 AM
poseido poseido is offline
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Quote:
Originally Posted by HerbP View Post
Are you having problems with an Apple phone, since Apple has lots of problems with our firmware? Have you tried any other type of phone, just to rule that problem out? You mentioned a sim card, but I am not sure what you are making reference to?
I do not pair any phone, I just added a simcard on the slot on the armrest; so the car works as a phone;

this armrest is not the same as ours, but it shows the sim slot on the base of the phone:
http://images41.fotosik.pl/8/894b92594cc58fb3med.jpg
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  #11  
Old 10-20-2015, 08:43 PM
HerbP HerbP is offline
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I have seen the phone before, but did not realize it had a SIM card in the base. Have you tried a different SIM card to rule it out? SIM cards go bad, & out of date with the newer phone technologies.
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  #12  
Old 10-20-2015, 10:51 PM
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roseng roseng is offline
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Quote:
Originally Posted by HerbP View Post
I have seen the phone before, but did not realize it had a SIM card in the base. Have you tried a different SIM card to rule it out? SIM cards go bad, & out of date with the newer phone technologies.
The SIM Card would not be a problem. That would only prevent you from Dialing out out or receiving calls.

It was very rare for US cars to come equipped with a built-in phone. Unfortunately I don't know if you will find many experienced board members that can help.

If your car has Bluetooth available then I would try to pair a different phone. Other than that I would suggest trying to find a used phone and see if replacing it helps.
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  #13  
Old 10-22-2015, 01:06 PM
poseido poseido is offline
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Thanks for the tips;
I'm going for bad cabling (only micropone cable bad? Both of them? Unless they are n a separate socket...) or coding (this scares me most as I have no idea where to start)
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  #14  
Old 11-03-2015, 02:08 AM
poseido poseido is offline
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well, I looked info about Coding for the mic.. and couldn't find anithing specific; anyone can lead me to the right info?
Thanks!
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  #15  
Old 01-17-2017, 03:02 PM
fcardoso fcardoso is offline
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Did you solved your problem?
I have the same issue

Sent from my A0001 using Tapatalk
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