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  #1  
Old 06-02-2003, 08:31 AM
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JST JST is offline
A sudden sense of liberty
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Thumbs down Carmax sucks.

Took the old M3 to Carmax this weekend to see how much they'd give me for it. Of course, they refused to divulge any information over the phone, so I had no idea what ballpark they would be in. After making the not-short drive out there and cooling my heels for an hour and a half, they presented me with an offer that was so low as to be not just laughable, but actually insulting to my intelligence. They based this offer on a Kelley Blue Book report showing 16,900 as the "average" trade in value for my car, and then generously tacked on 1500 or so as an inducement.

That got me to thinking. I know that KBB numbers are, as a rule, low, but that sounded off even for KBB. So I looked it up, and the value (using the same criteria they used) came back as 19K. Hmm. I then tried telling KBB my car was a coupe. Ah! Low and behold, a value of 16,900. Carmax had run the value (and based their offer) on the numbers for a coupe instead of a convertible.

I will let you draw your own conclusions about whether this may have been an honest mistake, but having looked at the KBB database, it's pretty hard to miss the "bodystyle" question. And even the least observant people have little trouble divining my car is a convertible, given the fact that (with the top down) IT HAS NO ROOF.

I will not be returning to Carmax, either for sale or for purchase.
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  #2  
Old 06-02-2003, 08:41 AM
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bren bren is offline
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Have you ever wondered why so many dealers are going to the "no haggle" approach? It's because it is so profitable...people think they are getting a more "fair" deal this way

Funny that CarMax has 4 '99 M3 convertibles listed in the Baltimore/DC area all for over $32,000....that is one heck of a profit margin
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  #3  
Old 06-02-2003, 08:44 AM
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Jetfire Jetfire is offline
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That's a pretty bad mistake, but I've never had a problem with Carmax's appraisal or sales services. Their sale prices are not rock-bottom, nor are their purchase offers as high as they could be; however, I've never been treated poorly and the offers are fair when you think about what they are. FWIW, they offered me $50 more for my Grand Prix than Auto Advantage did when I bought the '99.
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  #4  
Old 06-02-2003, 09:32 AM
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Re: Carmax sucks.

Quote:
Originally posted by JST
So I looked it up, and the value (using the same criteria they used) came back as 19K. Hmm. I then tried telling KBB my car was a coupe. Ah! Low and behold, a value of 16,900. Carmax had run the value (and based their offer) on the numbers for a coupe instead of a convertible.
Did you do this there with them watching?

Going into Carmax has always felt like going into a Best Buy...it seems like no one that you deal with actually knows anything about what they are selling (or in your case buying).
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  #5  
Old 06-02-2003, 09:37 AM
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Re: Re: Carmax sucks.

Quote:
Originally posted by Clyde@work
Did you do this there with them watching?

Going into Carmax has always felt like going into a Best Buy...it seems like no one that you deal with actually knows anything about what they are selling (or in your case buying).
Funny, Carmax is part of the Circuit City group. Around here, though, I've noticed that the Circuit City guys know a little bit more about the stuff on their shelves than the BB guys. I wouldn't trust either one for much, though.

Again, I'm surprised that they would miss the CONVERTIBLE part of your car. Even if they were somehow oblivious to the fabric top, it should have come up in the VIN. I mean, they're not experts in any one car, but they're generally not THAT bad.
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sold: '99 M3 Coupe
Cosmos Black
Airbox baffle removed, ZKW ellipsoid headlights, UUC short shift kit, BMW x-brace, debadged

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  #6  
Old 06-02-2003, 10:09 AM
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JST JST is offline
A sudden sense of liberty
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Re: Re: Carmax sucks.

Quote:
Originally posted by Clyde@work
Did you do this there with them watching?

Going into Carmax has always felt like going into a Best Buy...it seems like no one that you deal with actually knows anything about what they are selling (or in your case buying).
No, I sort of left expeditiously. I was pretty pissed by that point (since I'd been sitting around being ignored for about half an hour after I saw them finish inspecting the car). And the local dealer gave me a better offer, anyway. I only figured the KBB stuff out after I got home.
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  #7  
Old 06-02-2003, 10:10 AM
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Re: Re: Re: Carmax sucks.

Quote:
Originally posted by Jetfire
Funny, Carmax is part of the Circuit City group. Around here, though, I've noticed that the Circuit City guys know a little bit more about the stuff on their shelves than the BB guys. I wouldn't trust either one for much, though.

Again, I'm surprised that they would miss the CONVERTIBLE part of your car. Even if they were somehow oblivious to the fabric top, it should have come up in the VIN. I mean, they're not experts in any one car, but they're generally not THAT bad.
KBB doesn't use a VIN decoder, and I don't think Carmax would know what "WBSBK" meant if the answer were written in flaming letters 20 feet tall.
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  #8  
Old 06-02-2003, 02:37 PM
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Just sell the car yourself. You will easily get something in the 20s, depending on mileage, condition, etc. BTW, what is the mileage on your car?
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  #9  
Old 06-02-2003, 03:02 PM
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Quote:
Originally posted by Cal
Just sell the car yourself. You will easily get something in the 20s, depending on mileage, condition, etc. BTW, what is the mileage on your car?
64K. I'm asking 25K for it. It's in very nice condition. It's listed on Cars.com, Autotrader and Toadfly.

Ad available here.
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  #10  
Old 06-02-2003, 05:06 PM
boostedbmw boostedbmw is offline
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Carmax...Making Money off people...just like circuit city
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  #11  
Old 06-02-2003, 05:33 PM
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Quote:
Originally posted by boostedbmw
Carmax...Making Money off people...just like circuit city
Isn't that kind of the idea of a for profit business?

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  #12  
Old 01-27-2007, 11:46 PM
andy007 andy007 is offline
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You're All A Bunch Of Idiots

I have been in the car buisness for over 15 years. I've worked at Carmax for a few of those years. When Carmax appraises your vehicle, do you honestly think that they will give you what you expect? Carmax does buy cars, so they will purchase your car and either sell it on their lot, or at a wholesale auction. There are many factors involved in apraising a vehicle: first, it's all about market value. If you bring a sports car in for an apraisal in fall or winter do you expect getting more than they offer? Don't be stupid. The second important factor is frame/structure damage. Any evidence, you are screwed. Third is previous or current signs of body damage. Paint is not original? sorry we will assume it was involved in an accident. And finally , mileage. Not to mention, cars makers are constantly changing bodystyles, so don't get caught up with sentimental value. I do know for a fact that Carmax is very much overpriced. So, do your homework. Just because you might be a 50 year old that makes alot of money and think your sh-- don't stink, does not make you wise. Wise up. Any smart a---s want to reply? I'll be waiting. Bring it on.
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  #13  
Old 01-27-2007, 11:49 PM
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blah
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Quote:
Originally Posted by andy007 View Post
Wise up. Any smart a---s want to reply? I'll be waiting. Bring it on.
Nice first post.

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  #14  
Old 01-28-2007, 12:38 AM
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Originally Posted by rumratt View Post
Nice first post.

Digging up a 3 1/2 year old thread to state the obvious(frame damage = less money etc) and spew insults. Welcome to the Fest !
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  #15  
Old 01-28-2007, 04:13 AM
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MMME30W MMME30W is offline
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Quote:
Originally Posted by andy007 View Post
I have been in the car buisness for over 15 years. I've worked at Carmax for a few of those years. When Carmax appraises your vehicle, do you honestly think that they will give you what you expect? Carmax does buy cars, so they will purchase your car and either sell it on their lot, or at a wholesale auction. There are many factors involved in apraising a vehicle: first, it's all about market value. If you bring a sports car in for an apraisal in fall or winter do you expect getting more than they offer? Don't be stupid. The second important factor is frame/structure damage. Any evidence, you are screwed. Third is previous or current signs of body damage. Paint is not original? sorry we will assume it was involved in an accident. And finally , mileage. Not to mention, cars makers are constantly changing bodystyles, so don't get caught up with sentimental value. I do know for a fact that Carmax is very much overpriced. So, do your homework. Just because you might be a 50 year old that makes alot of money and think your sh-- don't stink, does not make you wise. Wise up. Any smart a---s want to reply? I'll be waiting. Bring it on.
First, welcome to the 'fest! Many people introduce themselves in the new forum member section, perhaps you'd like to try posting there.

As to your comment, this board runs on a pretty open-throttle principle, with folks getting, within reason and within the tou, free reign to express their opinions.

Which, for the sake of this post, for me, are:

You sound someone who seems, with their first post in an on-line community, for some reason to want to elicit an on-going argument about a topic with which most people would agree with you -- namely, that people should do their homework to get educated about the car buying experience.

I can't imagine why you would want to do that, nor can I imagine why you would want to start name calling ("idiots"?) with post number one. You will find you will get as good as you give. Many people on this board have much more experience than you in this business.

So, do what you like, its all good.

I do have an idea, though, about how you can contribute. How about sticking around here and offering your expertise to posters without as much knowledge and specialized experience you have?

Jon's idea behind bimmerfest is "bringing the BMW community together".

If you can contribute to that, welcome.

Otherwise, please don't let the door hit you on the way out.

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Last edited by MMME30W; 01-28-2007 at 06:01 AM. Reason: Editorial
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  #16  
Old 01-28-2007, 05:13 AM
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BahnBaum BahnBaum is offline
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Quote:
Originally Posted by rumratt View Post
Nice first post.

Wouldn't surprise me if it was also his only one.

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  #17  
Old 01-28-2007, 05:47 AM
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TropicsX5 TropicsX5 is offline
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Quote:
Originally Posted by andy007 View Post
I have been in the car buisness for over 15 years. I've worked at Carmax for a few of those years. When Carmax appraises your vehicle, do you honestly think that they will give you what you expect? Carmax does buy cars, so they will purchase your car and either sell it on their lot, or at a wholesale auction. There are many factors involved in apraising a vehicle: first, it's all about market value. If you bring a sports car in for an apraisal in fall or winter do you expect getting more than they offer? Don't be stupid. The second important factor is frame/structure damage. Any evidence, you are screwed. Third is previous or current signs of body damage. Paint is not original? sorry we will assume it was involved in an accident. And finally , mileage. Not to mention, cars makers are constantly changing bodystyles, so don't get caught up with sentimental value. I do know for a fact that Carmax is very much overpriced. So, do your homework. Just because you might be a 50 year old that makes alot of money and think your sh-- don't stink, does not make you wise. Wise up. Any smart a---s want to reply? I'll be waiting. Bring it on.

Last edited by TropicsX5; 01-28-2007 at 05:51 AM.
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  #18  
Old 01-28-2007, 05:53 AM
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Jetfire Jetfire is offline
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I can see why the Langka thread might pop up now and then, but this one?!

Ah, well. Welcome to the fest.
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Conforti chip, Evo airbox/K&N filter, UUC short shift kit, oil pan baffle, Hella H4 lights, OEM glass sunroof
sold: '99 M3 Coupe
Cosmos Black
Airbox baffle removed, ZKW ellipsoid headlights, UUC short shift kit, BMW x-brace, debadged

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  #19  
Old 01-28-2007, 06:30 AM
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Hogie Hogie is offline
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Trading in

I have used car max in the past to sell a car and had a good experience. Car Max offered me 700.00 more than the dealer and I went with it.

However, you wha they say about hind sight. So when I bought my 2005 X5 new I paid sales tax on the entire 54K. Had I traded the car in at the BMW place the trade in would have been subtracted fron the purchase price and I would have only paid tax on the difference. This is a fact. When I think of the extra driving to car max the two trips, handling the insurance, bank deposits and trips to the BMW place to buy, it just wasn't worth the trip to Car max over the 700.00 difference. Car max would have to be a couple grand higher for me to consider them nex tme.

As for KBB on your M3 - I think a call back to the manager to doubke check would have been appropriate. Sounds like to me you really don't know what happend, So ask then you'll know for sure. Besides the 1500.00 extra may not have been to intise but to add for the convertible.

As a last note. I'd rather deal with the dealer or a place like car max than post a personal add to sell the vehicle.
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  #20  
Old 01-28-2007, 09:36 AM
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Originally Posted by rumratt View Post
Nice first post.

+1

and also the fact that it's a 3 1/2 year old thread !
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  #21  
Old 01-28-2007, 11:18 AM
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Other than being a little rough around the edges, his post seemed to make sense (at least to me.)
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  #22  
Old 01-29-2007, 09:41 PM
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I sold my 528i to Carmx in July because their offer was $1500 HIGHER than any of the three BMW dealers i tried to trade in at on my new X3. It was easy and painless and i'd use them again any day.
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  #23  
Old 01-29-2007, 09:41 PM
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I sold my 528i to Carmx in July because their offer was $1500 HIGHER than any of the three BMW dealers i tried to trade in at on my new X3. It was easy and painless and i'd use them again any day.
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-----
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-------

2007 Volvo S60 2.5T
2007 X3.0si PlatBronze/Beige
2006 X3 3.0i, Flamenco Red/Beige
1997 528iA, Oxford/Tan
1994 318iS, Black/Gray
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  #24  
Old 01-30-2007, 04:39 AM
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MMME30W MMME30W is offline
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Quote:
Originally Posted by BahnBaum View Post
Wouldn't surprise me if it was also his only one.

Alex
So it seems Alex...so it seems...
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  #25  
Old 01-30-2007, 04:46 AM
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645ilubu 645ilubu is offline
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Quote:
Originally Posted by JST View Post
Took the old M3 to Carmax this weekend to see how much they'd give me for it. Of course, they refused to divulge any information over the phone, so I had no idea what ballpark they would be in. After making the not-short drive out there and cooling my heels for an hour and a half, they presented me with an offer that was so low as to be not just laughable, but actually insulting to my intelligence. They based this offer on a Kelley Blue Book report showing 16,900 as the "average" trade in value for my car, and then generously tacked on 1500 or so as an inducement.

That got me to thinking. I know that KBB numbers are, as a rule, low, but that sounded off even for KBB. So I looked it up, and the value (using the same criteria they used) came back as 19K. Hmm. I then tried telling KBB my car was a coupe. Ah! Low and behold, a value of 16,900. Carmax had run the value (and based their offer) on the numbers for a coupe instead of a convertible.

I will let you draw your own conclusions about whether this may have been an honest mistake, but having looked at the KBB database, it's pretty hard to miss the "bodystyle" question. And even the least observant people have little trouble divining my car is a convertible, given the fact that (with the top down) IT HAS NO ROOF.

I will not be returning to Carmax, either for sale or for purchase.
I've had dealers lowball but "claim" they did the opposite. In 2000 a dealer offered my 17,500 for my 2 door F-150 4X4 and claim they thought it was a 4 door but out of good spirit would not retract the offer for 24 hrs.

Basically, car dealer wanted me to believe there was a mistake in my favor but I only had 24 hrs to think about it. Ha!
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