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E90/E91/E92/E93 (2006 - 2013)
The E9X is the 4th evolution of the BMW 3 series including a highly tuned twin turbo 335i variant pushing out 300hp and 300 ft. lbs. of torque. BMW continues to show that it sets the bar for true driving performance! -- View the E9X Wiki

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  #1  
Old 09-11-2008, 03:55 PM
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xtremecruiser xtremecruiser is offline
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Thumbs down New 335I and in the shop for a week already, advice needed

Ugh, I hate to post this, butt I need some advice and help.

Last week I test drove a 07 335I and LOVED it, did not like the color or price, butt the salesman had a 08 he wanted to show me.
The car was "out on loan" and was what they called their prime loaner, used by special customers and the sales guys.
Went back later and fell in love, took her for a spin, negotiated the price, signed all the papers and I was off.
In the disclosure papers they listed a few things like a few dings, rim scuff, etc, nothing major and I would bring it back for service the following week.
Well we had a hurricane scare in SC so it was the following Monday before they got the car and while I had it the list I gave there grew.

The part that scared me was that the steering wheel was getting more tilted to the left, hard to paddle shift with a tilted wheel
See list below

Today the service manager calls me and says that both right rims were bent and warped, so they ordered 2 new rims and tires... They were only going to replace the right sides tires :bulge:
I asked her if there was any suspension issues, etc, she says they will align the car again and that it will be ready next week, tomorrow is a week that they have had it.
Stewed on it all day and also pissed off because I told her I am not happy with the 4 door 328 and wanted a coupe or a 5 series, she said they would call me back butt never did

So WTF could have warped both rims on one side, curb crash, could not just be a pot hole like she suggested.
I want these things checked.
Front end, suspension, frame... what else ?
Can I make them check these things ?
Hell I almost want a new car now or my money back
Where is the due diligence on this vehicle by them ?

List given to the dealer

Dents and dings
o Rear bumper
o Right panel by middle of right rear windows
o Chips on hood, front fender, drivers mirror
o Trunk has chips from where the top opens and closes

Inside front lights do not come on

Steering wheel is tilted to the left, it is not centered when
driving, alignment is off

Breaks are soft, when you press down on the pedal it will compress
all the way to the floor.

Under hard breaking the wheel pulls very hard to both sides at different times

Sirus radio not activated

Voice command system not working

Hard to start
o Startup is taking longer and longer, about 4-5 seconds or so before
then engine starts. This happens at random times, definitely when the
engine is cold, but also after about an hour of drive time.

Windows leak water in when sprayed with water hose ( big leak )

Wind buffeting / pressure noise at over 30 mph and at 55 ( SI B54 04 08 )

Passenger rear rim has curb scuff marks

Tire wear is different on front tires, irregular tire wear due to alignment

Tire seem out of balance on right side of car, loud noise, thumping

Last edited by xtremecruiser; 09-11-2008 at 03:58 PM.
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  #2  
Old 09-11-2008, 04:05 PM
thebestlaxer thebestlaxer is offline
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i dont get why people dont just save up and buy new cars...=|
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  #3  
Old 09-11-2008, 04:06 PM
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xtremecruiser xtremecruiser is offline
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I could have gotten a new one, butt it was the color combo I wanted, I have been very specific on the color combo I wanted.
Thanks for the help
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Old 09-11-2008, 04:11 PM
thebestlaxer thebestlaxer is offline
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np.
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Old 09-11-2008, 04:12 PM
thebestlaxer thebestlaxer is offline
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the moral of the story goes: If you're gonna buy a BMW or any luxury auto don't buy used. Buy a Civic instead if money is a concern or save up some dough and get a new one. They are not reliable cars, don't take risks.
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Old 09-11-2008, 04:12 PM
I_am_I_said I_am_I_said is offline
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But
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Old 09-11-2008, 04:13 PM
thebestlaxer thebestlaxer is offline
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Originally Posted by I_am_I_said View Post
But
wat?
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  #8  
Old 09-11-2008, 04:36 PM
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xtremecruiser xtremecruiser is offline
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Quote:
Originally Posted by thebestlaxer View Post
the moral of the story goes: If you're gonna buy a BMW or any luxury auto don't buy used. Buy a Civic instead if money is a concern or save up some dough and get a new one. They are not reliable cars, don't take risks.
What makes you think I could not afford to buy a "new" one anyway.
It was new.

I want the car in the promised condition of "new"
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  #9  
Old 09-11-2008, 04:40 PM
seanl seanl is offline
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Quote:
Originally Posted by xtremecruiser View Post
I could have gotten a new one, butt it was the color combo I wanted, I have been very specific on the color combo I wanted.
Thanks for the help
In the end what's more important, a very specific color combo or a good (new) car? No offense, but your lack of flexibility enabled this 'situation' to happen.

When I decided to buy a 335i back in July, I really, really wanted a sparkling graphite or space grey '07 Coupe, but nobody would sell me one for mid 30s. At high 30s, it made sense (and was cheaper) to just buy new, especially with the 0.9%. But after 2 weeks of searching for a new car, I couldn't find a Coupe with a manual trans and all the options I wanted. Then I decided I could live with a Sedan. Again, I wanted sparkling graphite which I couldn't find with a manual trans and no idrive. I 'settled' on a new 2008 TiAg Sedan with black dakota leather, manual trans, and all the options I wanted (ZSP, ZPP, heated seats, ipod, etc). And I don't have to worry about who farted in the car before it was mine, let alone who drove it. And I couldn't be happier...love the car. 2000 miles in the first month, no problems, no issues, no nothing other than a great car.

Sounds like you bought a car that was ridden hard and put away wet. I hope you got a crazy smoking' deal for all the problems you will have deal with. Stay on them to fix EVERY known issue.

Good Luck.

Last edited by seanl; 09-11-2008 at 04:46 PM.
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  #10  
Old 09-11-2008, 05:03 PM
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Quote:
Originally Posted by xtremecruiser View Post
Where is the due diligence on this vehicle by them ?
Due diligence is usually performed by the buyer. It is a car salesman's job to sell cars and yours to make sure you don't get ripped off buying one.

It sounds like this car has been put through the wringer by a variety of test drives and abuse.

I doubt you'll be able to get your money back but if at all possible that's what I'd do.

Get a CarFax on the car. Verify that it was really not sold or wrecked. The CarFax should show that the car was put in service as a dealer loaner. Did you get it CPO? If not why not because if the dealer refused that would be a red flag right there? I'd definitely never buy a late model used BMW without the CPO warranty.

I feel bad for you but lesson learned.
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  #11  
Old 09-11-2008, 05:10 PM
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mawana mawana is offline
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Originally Posted by seanl View Post
Sounds like you bought a car that was ridden hard and put away wet....... Stay on them to fix EVERY known issue.

Good Luck.
That's all there is to it! The rest is caput - there are many people who have bought good used cars, but there is a procedure to be followed.
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  #12  
Old 09-11-2008, 06:28 PM
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Originally Posted by thebestlaxer View Post
i dont get why people dont just save up and buy new cars...=|
I am glad you are not my financial advisor.
And can you guarantee yourself that you will never have an accident ? never run over a pot hole or other objects on the road?
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Old 09-11-2008, 06:33 PM
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Mech_Man Mech_Man is offline
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I would also go ahead and spend about $200 and take it to a professional car examination facility. Let them go over every bolt and lightbulb, and give you a full report.
Take that to the seller. Unfortunately, I'm not sure how much they would have to fix everything. It would depend on the fine print of your deal with them.
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Old 09-11-2008, 07:04 PM
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wag-zhp wag-zhp is offline
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I would be very reluctant to take delivery of a car that didn't meet my standards. (Read that as "I would never, in a million years, take delivery of a car that didn't meet my standards".) Sounds like you got caught up in the passion of new car excitement. You should always postpone delivery until everything is fixed and the car is detailed to your satisfaction (or not detailed if that's your preference). If you don't have a car to drive, get the dealer to give you a loaner while your new car is being prepared correctly, or rent one yourself.

Trying to find a rare color/option combination car can be a pain in butt, but you should never settle for an inferior example, especially if you are paying new car prices. The right way to do rare color/option combination cars is to order one just the way you want it, then wait while it's built. Or even better, special order one and pick it up in Germany and drive it on the autobahn. Special ordering doesn't cost anything extra, you just have to have a little patience while your car is built to your standards.
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Last edited by wag-zhp; 09-11-2008 at 07:07 PM.
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  #15  
Old 09-11-2008, 08:26 PM
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xtremecruiser xtremecruiser is offline
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I would have guessed I would have gotten suggestions on having the dealer check the front end, the suspension, alignment, steering, etc
All of which I will have them check and get checked by my BMW tuner I have used for years

If I could turn back time like most here can, I would re pick the powerball numbers
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Old 09-12-2008, 07:37 AM
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Quote:
Originally Posted by xtremecruiser View Post
I would have guessed I would have gotten suggestions on having the dealer check the front end, the suspension, alignment, steering, etc
All of which I will have them check and get checked by my BMW tuner I have used for years

If I could turn back time like most here can, I would re pick the powerball numbers
Dealer I am dealing with here in Dallas is very professional, and on problems like these, they will usually stand behind the cars they sold. Wish everything is well with you.
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  #17  
Old 09-12-2008, 08:12 AM
Strongmad Strongmad is offline
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Quote:
Originally Posted by jtm964 View Post
I am glad you are not my financial advisor.
And can you guarantee yourself that you will never have an accident ? never run over a pot hole or other objects on the road?
Word! 'Rich people don't drive new cars, they drive expensive cars.'
http://www.wallstreetfighter.com/200...-that-are.html

thebestlaxer is either a child or dumb. The 10k you save by buying used can easily be 100k over the course of 20-30 years if invested properly. There is nothing wrong with used cars.

As to the OP's question, first cool off. Second, just keep on the dealer until they fix all of the issues, its that simple. As to what may have bent the rims, just driving on poorly paved roads can bend or warp the rims of a car that has low-profile tires. You don't need to hit a huge pothole to merely bend rims. It's not a big deal, since the dealer said he was replacing the 2 rims anyway.
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Old 09-12-2008, 09:04 AM
mikestash mikestash is offline
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xtremecruiser,

First, relax. I know it sucks but you can get this sorted out. The good news is that cars can be fixed. This comes down to two distinct issues/items:

1) Has the car been in an accident or not? First, check carfax. Second, check paint depth - it should be uniform across all body panels. Third, check the distance from center cap to center cap on each side. If car passes all three, it hasn't been wrecked. If it fails, would get a second opinion at another dealer or indy repair shop (it is obvious when a car is wrecked). If it passes, ake a deep breath, everything is going to be fine. If not, then you take aggressive action against the dealer because the car was sold to you as new, not being in an accident. I would not keep any car that has been in an accident and the car was represented as not in an accident, correct?
2) Do you know the full extent of issues if not wrecked? Take to a local, independent BMW specialist and pay him do due a pre purchase inspection (now post purchase inspection). You can also take to another dealer to do the same. Once you have the list of the car issues, engage the sales and finance manager of the dealership in a conversation that is productive. You want stuff fixed. If they refuse, call BMW NA and explain your situation. In a last resort, hire a lawyer.

Its that easy. First issue, if car is wrecked, you return. Second issue, if not wrecked, find and fix all the issues.

BTW, it sounds like it is wrecked with the poor fit and finish around the windows.

Mike
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Old 09-12-2008, 09:12 AM
mikestash mikestash is offline
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Last you said the car was sold as "new". Never been titled? They charged you sales tax equal to a new car? If this is the case, you should have no problem and this is what I based my previous post on (or cpo). If the car was sold "as is" and used (must be displayed clearly on paperwork you SIGNED), you will have greater difficulties, especially if wrecked. They cannot cpo a wrecked car, so if cpo'ed you are most likely fine - no dealer would risk the wrath of bmw na by misrepresenting a cpo car. BUT, since CPO requires certain standards on wheels, brakes, and tires, it sounds like you did not get a CPO'ed car.

IMO, it sounds like you bought an "as is" car. I know it wasn't explained to you this way or you didn't listen or you didn't read your paperwork, but that is the paperwork you signed. If that is the case, you are only entitled to the "we owe" list that was prepared before you signed. The dealer is not required to do anything else.

This might be an expensive used car.
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Old 09-12-2008, 09:20 AM
mikestash mikestash is offline
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Originally Posted by xtremecruiser View Post
Windows leak water in when sprayed with water hose ( big leak )
I just noticed you have a convertible. Doubt that they will ever be able to fix this. If you read any convertible owners manual it will say that the top is not completely waterproof and you should take extreme care in car washes and direct spray situations.

BUT, this could be due to a wreck. If the car is truly as beat up as you say, it sounds like a wrecked car.

That is why you never buy an "as is" car without an independent pre purchase inspection.
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  #21  
Old 09-12-2008, 09:45 AM
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When I was picking out my new coupe, I ripped the nuts out of the demo with 20 miles on the clock to see what it would do before ordering - although I guess I did less damage than the salesman who could not drive a stick...I was pretty pleased that I made the guy yelp accelerating out of an apex.

I am guessing I am not the only one who beat on that 'prime loaner' before it went on the showroom floor. My experience with an ex-lease M3 also serves to show that you should buy these cars new if you want the reliability.
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Old 09-12-2008, 09:48 AM
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djfitter djfitter is offline
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Quote:
Originally Posted by xtremecruiser View Post
What makes you think I could not afford to buy a "new" one anyway.
It was new.

I want the car in the promised condition of "new"
How the hell can you call this a new car when you have already stated "The car was "out on loan" and was what they called their prime loaner, used by special customers and the sales guys."? Also when posting a question on a public forum ya shouldn't cop a 'tude when you get answers you don't like. Just take the car back and get a new one and quit

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  #23  
Old 09-12-2008, 10:20 AM
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fl_cyclist fl_cyclist is offline
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How many miles on it? Prime loaner sounds like a service loaner and frankly I would be more inclined to buy a personally owned CPO with higher miles than something that was used by multiple people who never actually owned the car. In any event if you have a warranty and it isn't As Is they will fix it, it will just take time.
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Old 09-12-2008, 12:02 PM
mikestash mikestash is offline
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Originally Posted by fl_cyclist View Post
How many miles on it? Prime loaner sounds like a service loaner and frankly I would be more inclined to buy a personally owned CPO with higher miles than something that was used by multiple people who never actually owned the car. In any event if you have a warranty and it isn't As Is they will fix it, it will just take time.

I agree. See my post above. If it was a service loaner vs. just a test drive vehicle, it had to have been sold to the dealer and titled by the dealer in the state you live (or a JV with a car rental agency who often run ops in a dealership). It was not sold to you (the OP) as a new car - it was sold as either a CPO or as a"as is" used car.

Again, my bet is "as is" and the OP hasn't responded because he got caught up in the excitement of a car purchase. He may be SOL.
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Last edited by mikestash; 09-12-2008 at 12:07 PM.
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  #25  
Old 09-12-2008, 12:06 PM
mikestash mikestash is offline
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Quote:
Originally Posted by xrated335 View Post
When I was picking out my new coupe, I ripped the nuts out of the demo with 20 miles on the clock to see what it would do before ordering - although I guess I did less damage than the salesman who could not drive a stick...I was pretty pleased that I made the guy yelp accelerating out of an apex.

I am guessing I am not the only one who beat on that 'prime loaner' before it went on the showroom floor. My experience with an ex-lease M3 also serves to show that you should buy these cars new if you want the reliability.
And that is why it is very difficult to test drive an M3 or other high end cars. And that is why I always make sure I have less than 5 miles on the odo on all new cars i purchase. I want to be the person who trashes my car!
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