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X5 E53 (1999 - 2006)
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  #1  
Old 10-13-2008, 06:35 AM
salia salia is offline
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Location: ny
 
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2002 X5 3.0 Replacement Tires

Hello Fellow Owners,

Just replaced my four tires with the Bridgestone Duelers. I took the car to a Bridgestone/Firestone mechanic shop. The other day while I was washing the truck noticed there were scratches and chips on my rims.

This is the first time I have ever replaces tires on a vehicle. Is this a normal occurence when replacing tires. It does not make sense to me how the shop could have scratched the rims.

Can the shop be held liable for the scratches. Or maybe this is a normal occurence when replacing tires.

Any suggestions would be appreciated.

Thanks

Steve
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  #2  
Old 10-13-2008, 10:42 AM
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Emission Emission is offline
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Location: North of Los Angeles, CA
 
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Mein Auto: Schnelle Autos
No, it is not normal. The shop was sloppy/careless.

Can you prove it was their machine or tech? If so, go back and ask them to repair the rims (it can be done)...

- Mike
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  #3  
Old 10-14-2008, 01:53 PM
salia salia is offline
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Location: ny
 
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2002 X5 Replacement Tires

Hello,

I spoke with the shop manager and returned to show him the damages. He was very understanding regarding the situation after my explanation. He said it is very unlikely for the rims to get damaged. Apparently there is some plastic piece which is put on the machine to prevent damage. When he showed me the machinge I did not see any plastic piece. The manager agreed to fix all four rims at no cost to me. I am scheduled to go back next week to have the repairs completed. It looks like they have a shop which specailizes in fixing damaged rims.

Hoepfully everything goes well.

Thanks for your help.

Steve
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  #4  
Old 10-14-2008, 10:14 PM
JeffVander JeffVander is offline
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Location: Seattle
 
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Mein Auto: X5 4.8is
If you take a look at how they changed your tires, you'll noticed that during the process of installing your new tires they may have used what appears to be a large flat crowbar to push the lip of the tire into place. This happens while the wheel is spinning slowly on the machine. The tool usually has some sort of lubricant on it, but done wrong it can scrap the edge of the rim and cause damage. Good shops go slower and are careful, but large tire shops tend to value speed of service. And honestly, so do most of the customers, so sometimes scraping occurs.

If the manager was quick to agree to fix the problem, chances are it's not the first time he's dealt with this issue and it's probably happened before. I'm guessing he's playing the odds. And odds are most people won't notice, and of the ones that do, most won't bother to complain.

When I had new tires put on my wheels, the manager inspected the conditions of the wheels with me prior to the work starting. He noticed every possible blemish and I signed a form agreeing. They tend proceeded to change all four tires. It literally took 1.5 hours to do all four as they were going very slowly when removing the tires and mounting the new ones. I saw a parade of cars go in and out during that time. I clocked a Toyota Camry at less than 12 minutes to swap all four tires for new ones. It took a while, but sure enough not a scratch after the new tires were put on.
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