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E60 (2004 - 2010)
BMW 5-Series (E60 chassis) was first seen in the Unites States in the fall of 2003 with a 2004 Model Year designation. The E60 is now available as a 528i, 528xi, 535i, 535xi, 550i and a 535xi sports wagon! -- View the E60 Wiki

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  #1  
Old 05-13-2009, 10:10 PM
jcarp jcarp is offline
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15,000 mile service

I took my 535xit in 2 months ago for the first oil change and service at one year per BMW's requirements (it had 12,000 miles). Now that the car has 14,000 miles the service light has come on letting me know that it is time to schedule the first 15,000 oil change. The car automatically notifies BMW that the service light has come on so the dealer has called three times in the last two days to schedule service.

When I told them I just had it in 2 months ago they insist that it doesn't matter that BMW requires another oil change. I told them I didn't have time to bring it back in for another change with just 2000 miles since the last one and they have called two more times DEMANDING I must bring it in or the warranty will be voided.

What is up with the 15,000 miles or one year requirement, but if it's one year you have to bring it back in at 15,000 regardless of how many miles it has been since the one year change?

Regardless, the whole service experience since I bought this car has been so miserable (all the same problems already listed multiple times on this board) that although I always enjoyed the driving experience this is my last BMW.
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  #2  
Old 05-13-2009, 11:19 PM
Raddius Raddius is offline
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Lol, this sounds like mindless drones just doing what the computer tells them. The people bothering you with this are the same type that drive through the fronts of businesses because their GPS instructed them to "turn right." They want you to bring it in because they don't know how to make the computer stop harassing them about you needing service.
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  #3  
Old 05-14-2009, 01:01 AM
Real Fly Real Fly is offline
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does the satellite also tell bmw what your mileage is?
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  #4  
Old 05-14-2009, 03:04 AM
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Kzang Kzang is offline
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Looks like when you first went in for the service they forgot to reset your idrive computer.
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  #5  
Old 05-14-2009, 06:31 AM
skylolow skylolow is offline
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Quote:
Originally Posted by Kzang View Post
Looks like when you first went in for the service they forgot to reset your idrive computer.
+1

Oh well I'd just say get me a nice loaner set up and I'll drop it off and pick it up the next day. Its free except for your time.

I would never let 535(N54) motor go 15k without an oil change. Should be done more like 7K to 10K. Most people that have done oil test with there oil have shown by 10K the oil does show signs of breaking down. So going another 3K-5K after that is really an unneeded risk to take. If you own the car just DIY in between the dealer's oil change.
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  #6  
Old 05-14-2009, 09:14 AM
jcarp jcarp is offline
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Quote:
Originally Posted by Real Fly View Post
does the satellite also tell bmw what your mileage is?
Yes, that's why they keep calling me telling me what my mileage is as of today and that I need to make my service appointment now.

They told me at the one year service that BMW wouldn't allow them to reset the idrive service warning until the car had 15,000 miles - which at the time I thought was ridiculous.

No loaner for oil changes and it's a lease so I don't care if the oil gets changed at 15,000 miles or only once a year. I'm sure I'll have to take a day off and drive to the next closest dealership 50 miles away just so I don't have to deal with these morons again. All the great service employees that had been there for years left after AutoNation bought the dealership.
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  #7  
Old 05-14-2009, 09:19 AM
sdbrandon sdbrandon is offline
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No time to drop a car off and get a loaner? What are we talking about 20 min?

You had time to spend several hours buying the darn car.

Drama.
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  #8  
Old 05-14-2009, 09:37 AM
jesimmons jesimmons is offline
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Quote:
Originally Posted by Kzang View Post
Looks like when you first went in for the service they forgot to reset your idrive computer.
I took mine in at 7700 miles (in March) for the "annual" oil change and specifically asked them about resetting the oil service interval. They said they would not reset it then and to bring it in for another oil change when it called for it. At this point thats in another 4K miles - or maybe 4-5 months max.

It doesn't bother me, as frequent oil changes are a good thing, my service dealer is a mile from my house, and they do oil-changes as walk-in service - usually in 45 minutes or less.
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  #9  
Old 05-14-2009, 09:57 AM
izen2 izen2 is offline
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Perhaps they never changed the oil the first time. I know that there was a brake flush on two of my visits and they had never did it.
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  #10  
Old 05-14-2009, 10:33 AM
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djfitter djfitter is offline
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When they do an 'annual' oil change, that's all they do is an oil change. There are other things they do at a '15000 mile service', such as changing the air filters, cabin and motor. They don't reset the mileage indicator when you get an annual change so that the other stuff gets done on the proper schedule.
My car got an annual change last year at about 5200. I now have almost 8000 and the countdown shows another oil change in 1200 miles. That's when the filters, +whatever else was not done, will also get changed.

dj
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  #11  
Old 05-14-2009, 12:12 PM
TMQ TMQ is offline
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Quote:
Originally Posted by jcarp View Post
Yes, that's why they keep calling me telling me what my mileage is as of today and that I need to make my service appointment now.

They told me at the one year service that BMW wouldn't allow them to reset the idrive service warning until the car had 15,000 miles - which at the time I thought was ridiculous.

No loaner for oil changes and it's a lease so I don't care if the oil gets changed at 15,000 miles or only once a year. I'm sure I'll have to take a day off and drive to the next closest dealership 50 miles away just so I don't have to deal with these morons again. All the great service employees that had been there for years left after AutoNation bought the dealership.
I'm in the Seattle area also. Which dealership is this? In general I think BMW Seattle is a better choice for service.

Since it's a lease, do what they want. If you own the car, I'd say the first oil change should occur after break in, and then around 8-9K.
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  #12  
Old 05-14-2009, 12:14 PM
obi.wan obi.wan is offline
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15k came around about 500 miles ago, no light, no indication of requiring a service visit............................................. .................................................. ....
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  #13  
Old 05-14-2009, 12:25 PM
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Kzang Kzang is offline
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Quote:
Originally Posted by obi.wan View Post
15k came around about 500 miles ago, no light, no indication of requiring a service visit............................................. .................................................. ....
15K is the number they use, however depending on how agressive, or in this case not agressive you drive, you can go without an oil change a few thousand miles longer without the service due notification on your idrive.
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  #14  
Old 05-14-2009, 08:54 PM
whyaskwhy whyaskwhy is offline
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Quote:
Originally Posted by jesimmons View Post
I took mine in at 7700 miles (in March) for the "annual" oil change and specifically asked them about resetting the oil service interval. They said they would not reset it then and to bring it in for another oil change when it called for it. At this point thats in another 4K miles - or maybe 4-5 months max.

It doesn't bother me, as frequent oil changes are a good thing, my service dealer is a mile from my house, and they do oil-changes as walk-in service - usually in 45 minutes or less.
Out of curiosity, for those of you who did the one year service before you reached 15k, were you notified by the dealer or BMW that it's time to bring it in for the oil change or you just bring it in b/c it's been 1 year? If it is the latter, how close to 1 year can you bring it in?
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  #15  
Old 05-14-2009, 09:04 PM
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Kzang Kzang is offline
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Your car will notify the dealer and the dealer will contact you.
Typically they let you come in within 2K - 3K miles prior to the 15k miles.
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  #16  
Old 05-14-2009, 09:11 PM
whyaskwhy whyaskwhy is offline
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Quote:
Originally Posted by Kzang View Post
Your car will notify the dealer and the dealer will contact you.
Typically they let you come in within 2K - 3K miles prior to the 15k miles.
Sorry I did not make my question clear. I was asking in situations where the 1 year mark is reached with mileage way below 15k. In my situation I will hit 1 1 year mark in a couple of months and I only have 5k so far. Will I be notified to go in when it's 1 year or do I have to call the dealer myself? If it is the latter, can I call them 1-2 months earlier?
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  #17  
Old 05-14-2009, 09:22 PM
jesimmons jesimmons is offline
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Quote:
Originally Posted by whyaskwhy View Post
Out of curiosity, for those of you who did the one year service before you reached 15k, were you notified by the dealer or BMW that it's time to bring it in for the oil change or you just bring it in b/c it's been 1 year? If it is the latter, how close to 1 year can you bring it in?
I just took mine in during the month of March - one year and a few weeks after taking delivery. Not to the dealership where I purchased. They gladly changed the oil and filter and sent me on my way. I did not receive any special reminder from BMW.

I did get a note in the mail at the 1 year anniversary from my dealer congratulating me on my first year of ownership and letting me know they were available for any service needs I had.
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  #18  
Old 05-16-2009, 07:51 PM
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rich8566 rich8566 is offline
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  #19  
Old 05-16-2009, 07:56 PM
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Originally Posted by skylolow View Post
Most people that have done oil test with there oil have shown by 10K the oil does show signs of breaking down.
I have viewed most if not all of the oil condition postings on this board and I have yet to see one where the oil was worn beyond its useful life. Please show me evidence that the oil won't go 15000 miles.
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  #20  
Old 05-16-2009, 11:10 PM
TMQ TMQ is offline
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I think BMW is the only company that allows the engine to go that long before oil change. VW is following. Why? Because the company pays for them.

If you plan to own the car up to 100K, don't bother with additional oil changes. But I think some owners like myself have other plans.

Oil condition - I've seen various reports. Oil filter - it gets quite dirty. If reliable engines like Honda needs oil change every 5k, no way I'll let the bimmer engine go 15K.
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  #21  
Old 05-17-2009, 08:09 AM
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Kzang Kzang is offline
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One can assume the BMW engine is quite different from the Honda engine.
Also I have 50,000 miles on my 2007 525i with 15K oil change intervals with no problems.
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  #22  
Old 05-17-2009, 12:22 PM
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djfitter djfitter is offline
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Quote:
Originally Posted by Kzang View Post
One can assume the BMW engine is quite different from the Honda engine.
Also I have 50,000 miles on my 2007 525i with 15K oil change intervals with no problems.
Kzang, I think the question is for some people like TMQ or me, that plan on keeping cars past 100K miles, what problems the engine will have that may have been non-existent if the oil change interval is reduced.
Also have heard of problems with the filter not goin' the distance.

dj
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  #23  
Old 05-17-2009, 04:42 PM
jesimmons jesimmons is offline
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Originally Posted by rich8566 View Post
I have viewed most if not all of the oil condition postings on this board and I have yet to see one where the oil was worn beyond its useful life. Please show me evidence that the oil won't go 15000 miles.
You may not find it here, but several respected tribologists who discuss such topics have discussed it over on bobistheoilguy.com. Also Terry Dyson who owns Dyson Analysis has reported that he was seeing many oil analyses his firm performs on oil from direct injection engines (Audi FSI and BMW N54 specifically) are showing high levels of fuel dilution at relatively low miles and he questions whether most recommended oils for these engines can even go 5000 miles without significant loss of wear protection. He cannot post specific oil analysis results because they are paid for by his customers and he has no rights to post them (though he has suggested to some of his customers to post them). However he has discussed the trends and general results he is seeing and has advised owners of these engines to change the oil far more frequently than the manufacturer recommends. He has even worked successfully with RLI to design and produce specific oil formulations that will resist fuel dilution in these engines. Unfortunately these new formulations are not BMW or AUDI-approved.

At $50 per oil change, I'll gladly spend the money and cut my oil changes to 7500 miles. With my driving habits, BMW is paying for them all anyway during warranty, since they cover annual oil changes regardless of mileage and I typically drive mine 7500-8K per year.
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Last edited by jesimmons; 05-17-2009 at 04:45 PM.
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