Is my dealer a liar? - Bimmerfest - BMW Forums

Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series & 4 Series

3 Series & 4 Series
The BMW 3 Series and 4 Series Forum. If you would like to see all new posts in all the forums, click here.

Thread Tools Display Modes
Old 04-07-2002, 12:54 AM
jse jse is offline
Officially Welcomed to the 'Fest
Location: Denmark
Join Date: Dec 2001
Posts: 108
Mein Auto: 2001 320Ci
Unhappy Is my dealer a liar?

I had my dealer change my wheels (winter to summer) the other day. During the same visit my dealer also replaced the front control arms, as they claimed that a developing, but very small slip in the bushings was under way. This was done on warrenty.

After picking up the car I noticed that it behaved strangely on the highway. The car was pulling slightly to the right. It turned out that they had mounted my rear wheels (245) on one side of the car and the front wheels (225) on the other - despite clear marking on the tires sating "Rotation>>>". Sigh!

I drove back to the dealer and told the to correct the problem, so they did. Naturally they where quite embarrased.

I now have moderate vibrations in the steering wheel at 120 km/h. I instantly suspected that misalignment of the wheel was the cause, so I asked the dealer how they where able to align the car with 245 on one side and 225 on the other. Dealer said that alignment of the wheels is not required after changing control arms, as the arm rests on fixed point.

However my car is still shakey at high speeds. It did not do this before. What to do?

Is realignment really not required after changing control arms - I would think so.


Old 04-07-2002, 04:33 AM
jdlsc jdlsc is offline
Officially Welcomed to the 'Fest
Location: Lexington, SC - Originally from Annapolis/DC
Join Date: Jan 2002
Posts: 195
Mein Auto: 2002 330i, Titanium/Black
I'm not certain about your dealer's claim about the mounting points of the control arms. However, vibrations could indicate that your wheels need to be balanced.

Good Luck.
2002 330i
SP, PP, Xenon, Heated Seats
Old 04-07-2002, 07:04 AM
DrBimmer's Avatar
DrBimmer DrBimmer is offline
BMW Doc Emeritus
Location: Exile
Join Date: Dec 2001
Posts: 738
Mein Auto: BMW
Absolute lie....

The warranty labor package for the control arm replacement includes payment for an alignment. That wouldn't be smart business to get the money and not do the work! BMWNA says that an alignment has to be done, so they should do it.

Usually, BMW is telling dealers NOT to align the car to save money (such as all 2002 models with the new strut mount recall) but in this case they recommend it.

You were lied to. Insist that they align your car.
Old 04-07-2002, 07:26 AM
Sean's Avatar
Sean Sean is offline
Registered User
Location: USA
Join Date: Dec 2001
Posts: 3,382
Mein Auto: '01 Z3
I was looking at the ETK (BMW Parts Catalog) and the control arms are mounted by 2 rather large bolts, as are the control arm brackets with bushings.

My dealer failed to do an alignment when they updated my control arm brackets with bushings. I guess it doesn't matter much now since a new retrofit steering rack must be installed in my car.

See More Related BMW Stories

Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series & 4 Series
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
How to Save Money Doing Euro Delivery Nat Brown Ask-A-BMW-Dealer 142 11-07-2014 08:23 PM
Does your dealer offer BMW loaners and car washes? Chipster General BMW Questions 59 01-09-2007 02:06 PM
Dealer overfilled oil... bmw325 3 Series & 4 Series 17 12-27-2002 08:05 PM
Ready to buy ED - need a good dealer mystic Ask-A-BMW-Dealer 14 10-31-2002 04:59 AM
Temporary Fix For Nav Volume by Dealer rwebbe 3 Series & 4 Series 1 06-29-2002 08:34 AM

All times are GMT -7. The time now is 11:23 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
© 2001-2015 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms