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X5 E70 (2007 - 2013)
E70 BMW X5 produced between 2007 and 2013. Discuss the E70 X5 with other BMW owners here.

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  #1  
Old 09-14-2010, 07:22 AM
Michael_s Michael_s is offline
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Location: NJ
 
Join Date: Apr 2010
Posts: 181
Mein Auto: 2010 X5M
BMW Assist

So..... I press the button to do my welcome call. I see on the screen that the data is transmitting, Karen the SOS agent comes on........ and she can't hear me. Karen calls my cell phone to make sure I am alive and advises we cannot complete the call and I should should hit the button in 10 minutes and try again. After 5 minutes SOS finally releases and I get the radio back. When I get home I try again, same thing. SOS cannot hear me. Anyone ever have this problem? Obviously I need to go to the dealer. Can you say annoying! Does BMW check the systems before they release it to the dealer/customer?
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  #2  
Old 09-14-2010, 01:16 PM
Aqua Bliss Aqua Bliss is offline
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Location: OC
 
Join Date: May 2010
Posts: 303
Mein Auto: e92
Once the connection is made the voice protocol should be the similar to talking over the speaker phone with bluetooth. Does your bluetooth phone work properly over the speaker system?
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Old 09-14-2010, 01:29 PM
Michael_s Michael_s is offline
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Location: NJ
 
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Mein Auto: 2010 X5M
It should be but they cannot hear me. I tried 2x and will try again tonight. I can hear them fine and the data is transferring (ie. location, heading, VIN, etc.) but no voice to them. I made sure I was in an open area with a clear view.
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  #4  
Old 09-14-2010, 05:15 PM
Michael_s Michael_s is offline
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Location: NJ
 
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Mein Auto: 2010 X5M
I tired it again tonight and it worked. Not sure if connected but I gave the mic area a little tap with the fist. Not sure it it helped but I got the call to go through and complete the SOS registration. Problem solved...... for now.
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