Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > Welcome to Bimmerfest > BMW News Articles and Announcements

BMW News Articles and Announcements
Read the latest BMW headlines and discuss them with your fellow bimmer enthusiasts!

Reply
 
Thread Tools Display Modes
Old 02-23-2011, 12:25 PM   #1
BMW Announces 2011 Centers of Excellence - 32 BMW Dealerships get Top Honors
 
tim330i's Avatar
tim330i
Administrator
Join Date: Dec 2001
Location: Boston
Posts: 5,743

Show Printable Version Email this Page

Advertisement
posted by tim330i

32 BMW dealers honored as Centers of Excellence

BMW of North America announced its annual Center of Excellence honors, awarded to the top performing dealerships in the U.S. Thirty-two of the 338 BMW dealers nationwide achieved “2011 Center of Excellence” status based on high customer satisfaction, outstanding brand representation, operational excellence and profitability.

The BMW dealer network continues to invest in their sales and service facilities spending nearly $3 Billion in the past decade. Dealers recognize the benefits of continuously improving their business processes and focusing on delivering top-tier customer service to keep BMW one of the most successful brands in the U.S.

“The Center of Excellence program rewards the BMW Dealers who excel in their key business metrics,” said Peter Miles, Executive Vice President of Operations, BMW of North America, LLC. “This year’s 32 winners are the ultimate performers who represent the best of the BMW brand and we are proud to have them representing the brand.”

2011 Center of Excellence Award Recipients
  • Crevier BMW in Santa Ana, California
  • Hendrick BMW in Charlotte, North Carolina
  • Classic BMW in Plano, Texas
  • Chapman BMW in Chandler, Arizona
  • Fields BMW in Winter Park, Florida
  • South Bay BMW in Torrance, California
  • United BMW of Gwinnett Place in Duluth, Georgia
  • Kuni BMW in Beaverton, Oregon
  • East Bay BMW in Pleasanton, California
  • Tom Bush BMW Jacksonville in Jacksonville, Florida
  • BMW of Westchester in White Plains, New York
  • BMW of San Antonio in San Antonio, Texas
  • Peter Pan BMW in San Mateo, California
  • Valencia BMW in Valencia, California
  • Dreyer & Reinbold, Inc. in Indianapolis, Indiana
  • Bobby Rahal BMW of South Hills in Canonsburg, Pennsylvania
  • BMW Mt. Kisco in Mount Kisco, New York
  • Flemington BMW in Flemington, New Jersey
  • Rick Hendrick Imports in Charleston, South Carolina
  • Otto's BMW in West Chester, Pennsylvania
  • BMW of Bridgeport in Bridgeport, Connecticut
  • Erhard BMW of Farmington Hills in Farmington Hills, Michigan
  • Faulkner BMW in Lancaster, Pennsylvania
  • Daniels BMW in Allentown, Pennsylvania
  • Elmhurst BMW in Elmhurst, Illinois
  • Sandia BMW in Albuquerque, New Mexico
  • Bert Ogden BMW in McAllen, Texas
  • BMW of Tulsa in Tulsa, Oklahoma
  • Enterprise BMW in Appleton, Wisconsin
  • Basney BMW in South Bend, Indiana
  • Tomkinson Automotive in Fort Wayne, Indiana

Who's dealer is on the list?

Attached Thumbnails
Click image for larger version

Name:	BMW-Center-Of-Excellence-2011.jpg
Views:	19290
Size:	18.3 KB
ID:	267509  

This article has been viewed 8852 times.
Reply With Quote
  #2  
Old 02-23-2011, 01:04 PM
manutdx manutdx is offline
Registered User
Location: Ontario, Canada
 
Join Date: Dec 2010
Posts: 40
Mein Auto: 2007 328xi BMW
do they have a list like this for Canada?
Reply With Quote
  #3  
Old 02-23-2011, 08:33 PM
Scott ZHP's Avatar
Scott ZHP Scott ZHP is offline
We want the Lion!
Location: PA, USA
 
Join Date: Jul 2003
Posts: 7,544
Mein Auto: 03 ZHP, 01 X5, 73 MGB
I bought my X5 at Daniels and my ZHP at Ottos.
__________________


Quote:
Originally Posted by Fast Bob View Post
JUST...LOOK...UNDER...THE...CAR....for Chrissakes....it`s like checking to see if a dog is male or female....
Quote:
Originally Posted by smolck View Post
A bimmer with forced induction should have a proper manual gearbox. Anything less is like french kissing your sister.
Reply With Quote
  #4  
Old 02-23-2011, 10:36 PM
enigma's Avatar
enigma enigma is offline
Fight On!
Location: San Diego
 
Join Date: Jan 2006
Posts: 1,537
Mein Auto: BMW M3, Z4 M Coupe
I hope I don't sound too cynical, but I wouldn't put too much significance to this self-award list.

I venture to guess that two "key metrics" that have gone into determining the winders were (1) the bogus customer satisfaction numbers (you know the one that your SA or CA will remind that anything less than 10 is a failed grade), and (2) sales figures.
__________________

BMW CCA Member #xx4477
2006 Z4 M Coupe (e86) 6MT
2013 M3 Coupe (e92) 6MT
Reply With Quote
  #5  
Old 02-28-2011, 04:08 AM
jmelong jmelong is offline
Registered User
Location: Tennessee
 
Join Date: Apr 2010
Posts: 46
Mein Auto: 2010 Z4 3.0
+1 for Enigma's comment on the BOGUS Customer Surveys. I am convinced that Dealers are manipulating who gets them and who doesn't. If the Dealer suspects that the sale would NOT generate a 10 rating, then you don't get a survey. Maybe that is why BMW of Albany (GA) made sure I didn't get a survey. Too bad, because tif they don't know how their Customers feel then they can't fix the problems.
Reply With Quote
  #6  
Old 02-28-2011, 03:14 PM
Kamdog's Avatar
Kamdog Kamdog is offline
-- Robert S. Johnson 56FG
Location: New York
 
Join Date: Apr 2007
Posts: 5,870
Mein Auto: 2008 535i
Here in Westchester, NY, BMW of Westchester does not enjoy a good reputation, especially for honesty.

And I tried to buy my car through Mt. Kisco BMW, and they were dismissive and uninterested for selling at anything below full MSRP (back in 2007), and wouldn't budge off the full ED price, so I went elsewhere.
__________________

535i, Monaco, Cream, Light Poplar, Comfort Seats, PP, Nav, ED.
Reply With Quote
  #7  
Old 03-03-2011, 07:11 PM
jaxg3030 jaxg3030 is offline
Registered User
Location: New Mexico
 
Join Date: Feb 2011
Posts: 1
Mein Auto: 335i
I just leased a new 335i from Sandia BMW in Albuquerque, NM (Who is on the list above). Four days later it was in the shop. Probable bad telecommunications unit. I started having problems on the way home from the dealership the evening i purchased it.

I don't want to think they knowingly sent me home with a broken car but you have to wonder. If the little checklist they run through didn't catch the problem they definitely need to modify it. If they ignored the problem then shame on them. I may take my business elsewhere.
Reply With Quote
  #8  
Old 03-04-2011, 03:11 AM
jmelong jmelong is offline
Registered User
Location: Tennessee
 
Join Date: Apr 2010
Posts: 46
Mein Auto: 2010 Z4 3.0
Your experienece sounds like the same guy did your pre-delivery checks that did mine. I took my Z4 to another dealer, and I sure am thankful for the SA at BMW of Nashvile that has helped me.

I believe the fundemental problem with the predelivery checkout is that part of it is "supposed" to be done by the CA. My guy (at BMW of Albany, GA) was interested in selling the car, and that was it. Once I signed on the bottom line he lost all interest.
Reply With Quote
  #9  
Old 03-08-2011, 10:48 PM
jaxg3030 jaxg3030 is offline
Registered User
Location: New Mexico
 
Join Date: Feb 2011
Posts: 1
Mein Auto: 335i
I have to give sandia props for finding the problem...a wiring problem that happened in manufacturing. I'm praying it is the only manufacturing defect. My faith has been restored in sandia. Not sure about BMW though.
Reply With Quote
  #10  
Old 04-13-2011, 07:20 PM
Thad Thad is offline
Registered User
Location: Lake Oswego, OR
 
Join Date: Apr 2006
Posts: 48
Mein Auto: 2011 535 xDrive GT
Hmmm

Based on the experience I had at Classic BMW in Plano, I'd question the criteria for this award. I'm not sure that it's centered around the customer.
__________________
--
Thad
2014 X5
2011 535i xDrive Gran Turismo - Euro Delivery, Retired
2006 330i - Euro Delivery, Retired
2001 X5 - Retired
1995 325is - Euro Delivery, Retired
Reply With Quote
Reply

Bookmarks

Forum Navigation
Go Back   Bimmerfest - BMW Forums > Welcome to Bimmerfest > BMW News Articles and Announcements
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 02:31 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms