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7 Series - F01 / F02 (2009 - 2015)
The 5th generation F01/F02 BMW 7 Series flagship forum. The redesigned 7 series leads off the BMW Fxx chassis code, offering an 8 speed automatic transmission and all turbocharged engine options.

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  #1  
Old 04-09-2016, 12:46 PM
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BMR2009 BMR2009 is offline
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All 2013 and before BMW Assist shutoff...

I had not used my Google maps "Messages" in a couple of months. So when I sent a location to my BMW this morning, only to find out the option was missing from my BMW's menu, I thought something was up. So I hit my BMW Assist button, only to find out it too was disconnected. So I called using my cell only to be told all BMW's before 2013 lost their service as of December-ish. And that there "may" be a solution coming by December. I was told these cars are 2G, and the newer vehicles are 4G.

I know technology advances, but you don't shut down the system until you have another system to takes its place, in my opinion. I did pay $100k for the car, you'd think they'd have something in place so it would continue to work. Hell, Lexus does and so does Mercedes. I am really disappointed. I am looking at getting a new 7, but if they are going to roast me after several years, if I choose to keep the car like I did this one, you may be screwed.

Any information on this would be helpful.
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  #2  
Old 04-09-2016, 12:57 PM
luigi524td luigi524td is offline
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Yes, at the end of this year BMW Assist (lots of people are hopeful) will be replaced by some other "solution" - perhaps with compatibility with 2016 and newer technology. I seem to recall that 3G is gone and that's how older BMWs 'communicate'. I bought my '13 535xDrive in December 2012; My assist is still "live" and I'm still able to send maps from Google Maps, or via my BMW Remote App. Did so within the hour [it's 3:37pm ET]

Perhaps your BMW Assist account is no longer active?
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  #3  
Old 04-09-2016, 01:13 PM
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BMR2009 BMR2009 is offline
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That's a great point. She didn't say if it was active or not. I am going to call them back and find out. If it turns out they are putting the screws to those who wish to hold onto these cars, then I shall not purchase another one, but it looks like you are golden. Maybe I fell off the bus and missed something here--I hope so. I am literally taking bids for a 2016 now, but want to know I can hang on to her if she's a gem without worrying about BMW abandoning me. I'll follow-up. thx much...
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  #4  
Old 04-09-2016, 02:21 PM
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BMR2009 BMR2009 is offline
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I am afraid I have some bad news:

For model years 2009-2013, as the BMW Assist agreements come up for renewal, they will NOT be renewed. So, mine cannot be renewed, and when yours expires, it will not be renewed either. So you will not have SOS and will no longer be able to send addresses to your "Messages" function in the car.

You can confirm this with BMW Assist or your dealer.
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Last edited by BMR2009; 04-09-2016 at 05:26 PM.
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  #5  
Old 04-09-2016, 03:58 PM
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jgbackes jgbackes is offline
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Quote:
Originally Posted by BMR2009 View Post
I am afraid I have some bad news:

For model years 2009-2013, as the BMW Assist agreements come up for renewal, they will NOT be renewed. So, mine cannot be renewed, and when yours expires, it will not be renewed either. So you will not have SOS and will not longer be able to send addresses to your "Messages" function in the car.

You can confirm this with BMW Assist or your dealer.
I feel for those of you who that have this problem. My 2001 Cadillac came with an analog onstar cell phone, after three years GM switch to digital and my onstar became a brick.

As much as I dislike government regulations, it seems there should be rules that require manufactures to build in upgradeability into their radio and navigation systems.

jeff
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  #6  
Old 04-09-2016, 05:23 PM
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I was told BMW was working to integrate their system to handle both old and new. However, I'm not confident they will put forth the effort--They will quietly ignore the calls of their customers until they accept their fate. While I will consider another 7, I am going to now look at other manufacturers like Audi and Mercedes. The Audi S8 has 605 HP and when built the way I want it, it's cheaper than the 7 for me. So, I'll go drive that next week.

I am not foolish to believe manufacturers should support old technology forever, but 2013 models? Really? That is disloyal, period--And I won't forget it, nor will others. You turn repeat buyers into shoppers.
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  #7  
Old 04-09-2016, 05:54 PM
Michael @ BMW Seattle Michael @ BMW Seattle is offline
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Quote:
Originally Posted by BMR2009 View Post
I was told BMW was working to integrate their system to handle both old and new. However, I'm not confident they will put forth the effort--They will quietly ignore the calls of their customers until they accept their fate. While I will consider another 7, I am going to now look at other manufacturers like Audi and Mercedes. The Audi S8 has 605 HP and when built the way I want it, it's cheaper than the 7 for me. So, I'll go drive that next week.

I am not foolish to believe manufacturers should support old technology forever, but 2013 models? Really? That is disloyal, period--And I won't forget it, nor will others. You turn repeat buyers into shoppers.
The situation as I understand it is like having a 2g phone trying to work on a 4gLTE network. For you and I, it's as easy as upgrading a phone. We're OK with Verizon not providing full services to someone using a Galaxy S2.

But it's harder for a manufacturer of cars to bring in nearly all the cars for 5 model years and replacing the internal "phone."

I'll be disappointed too, if they don't come up with a fix. But I'd still rather drive a BMW.

And how will you know when Audi's Connect or MB's MBrace systems will go kaput?

~M~
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  #8  
Old 04-09-2016, 07:00 PM
aom aom is offline
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Hmmm, I'm not really bothered by this, my phone does everything so much faster (both inputting information and delivering info, not to mention some very advanced voice controls), that I stopped using any of my cars' built in "connected" features. Until car companies (or maybe Apple, MS?) develop an AV system with an upgradable "brain" (basically a CPU/Module you can just easily swap out every 2-3 years), I consider these connected features a nice gimmick, but don't really count much on it.

EDIT: Oh and actually, can you imagine the revenue stream of being able to sell these "upgrades" every 2 years. Might be a nice deal for all involved.
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Last edited by aom; 04-09-2016 at 07:01 PM.
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  #9  
Old 04-10-2016, 01:22 PM
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Yes, it is built-in technology, but the new bandwidth can handle the old and new, and it's doing it now just fine.

So the point is the system can do it, they are just not renewing the service, and that is why some people are still able to use it, and others are not.

As for Audi and Mercedes, I didn't spend 100k on their cars. But as it stands today, they re supported (year models 2009-2013).

It is what it is; people with cars as little as three years old are getting booted off the system when their agreements are up, and that's a fact. Will they fix it/or allow the older systems to continue--I doubt it.

Quote:
Originally Posted by Michael @ BMW Seattle View Post
The situation as I understand it is like having a 2g phone trying to work on a 4gLTE network. For you and I, it's as easy as upgrading a phone. We're OK with Verizon not providing full services to someone using a Galaxy S2.

But it's harder for a manufacturer of cars to bring in nearly all the cars for 5 model years and replacing the internal "phone."

I'll be disappointed too, if they don't come up with a fix. But I'd still rather drive a BMW.

And how will you know when Audi's Connect or MB's MBrace systems will go kaput?

~M~
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  #10  
Old 04-11-2016, 02:00 PM
Rdsii Rdsii is offline
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2G/3G went by the waste side many years ago. so now you have a 3 year old car that technology is no longer supported and some feel this is fine. It is liking buying a iPhone 3 at list price and having a 2 year contract to hear 30 days later were not supporting 3g. all I want to do is push Google map locations to my car.
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  #11  
Old 04-11-2016, 05:58 PM
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I will not own the car much longer, but I am hopeful BMW is paying attention and does the right thing for the rest of you who plan to keep these cars, or have recently acquired one.
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  #12  
Old 04-12-2016, 05:04 AM
BMW75010 BMW75010 is offline
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Not a deal breaker for me

I don't have a combox either (2010 MY) so I don't really see what I'm missing. I never used it and sure the feature is nice, I just wasn't going to pay for it. I love my car and will keep it a couple years and sell it for something else or a newer 7.
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  #13  
Old 04-12-2016, 12:40 PM
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What you don't know can't hurt you.

BTW, beautiful color car.
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  #14  
Old 05-06-2016, 04:21 PM
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So you are saying after my subscription expires (2017) this option will no longer be available on my 2013? My in service date was March 12th 2013. Will I be affected too?
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  #15  
Old 05-06-2016, 07:58 PM
Robin750 Robin750 is offline
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So you are saying after my subscription expires (2017) this option will no longer be available on my 2013? My in service date was March 12th 2013. Will I be affected too?
Yes, MY2013 or older cannot be renewed. When you make your acquaintance call, they should tell you about this.
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Old 05-06-2016, 08:01 PM
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With all the surprises I'm kinda regretting getting the 13. I guess I should have done a bit more research and jumped on the 14 & newer.
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  #17  
Old 05-06-2016, 08:02 PM
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wjhughes420384 wjhughes420384 is offline
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2G is still around. all your voice calls go over legacy 2G networks. 4G and LTE are only used for Data. They are working on Voice Over LTE ( called VOLTE) but no network has it yet. So this makes less sense than it seems.
Your cell phone uses 2G for all your voice calls and 4G LTE for your text and surfing.
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Old 05-06-2016, 08:09 PM
Robin750 Robin750 is offline
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With all the surprises I'm kinda regretting getting the 13. I guess I should have done a bit more research and jumped on the 14 & newer.
Assuming you like the 6WB multi-function cluster that became standard in 2014...I look at enough LCDs during the day and prefer the analog gauges, especially after seeing the fuel/temp gauges on the 6WB (it's a tiny rotating plastic piece).
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Old 05-06-2016, 08:14 PM
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That wasn't a real deal breaker for me honestly. But some of the loses I'm receiving along the way does make me 2nd question my prior judgment on this vehicle. Darn LOL.
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  #20  
Old 05-12-2016, 09:55 PM
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wjhughes420384 wjhughes420384 is offline
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This needs to be made a sticky.

All BMW potential buyers need to be notified that before their 5 year 50000 mile warranty runs out their online services will run out! Change the name of this to "BNW dumping their flagship customers"!

Their whole rationale is bs. They claim it is because our phones are 2g and they have moved on to 4G. However, all voice phone calls still go over 2g networks! No one has 4g voice working yet(it will be called Voice over LTE, or VOLTE). this is purely a 'stick it in your @##@!" we don't care about our customers.

I wonder if MB, Audi or Lexus would pick up our online service contracts ,--- and our loyalty!

New car owners need to be told they will have all repairs fixed for five years EXCEPT their online services which BMW will drop without notice whenever they feel like it.
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  #21  
Old 05-15-2016, 09:09 AM
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This makes me wonder will this be a reoccurring issue with all BMW's past a certain age (3-4yrs)? Will the 14's an newer find themselves on the road to tech extinction (No internet or BMW assist) 3-4yrs later? If so, they may in-fact loose me as a customer. I refuse to purchase a BRAND NEW (or be forced too) just to utilize modern feature's that damn near come standard in other brands for FREE for around 40k ish.
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  #22  
Old 05-15-2016, 10:25 AM
Robin750 Robin750 is offline
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I think that to some extent, all services will face the same issue, so it's just a matter of time. Lexus Link had the same issue when analog networks were retired. LTE might be around for a while, but Verizon is already testing 5G. The problem is that lifecycle planning just isn't on their list of priorities.

BTW, they did mention they are working on a technical upgrade and to contact your dealer in the second half of 2016. Maybe that will upgrade it to LTE or allow limited functionality?
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Old 05-15-2016, 10:54 AM
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I think that to some extent, all services will face the same issue, so it's just a matter of time. Lexus Link had the same issue when analog networks were retired. LTE might be around for a while, but Verizon is already testing 5G. The problem is that lifecycle planning just isn't on their list of priorities.

BTW, they did mention they are working on a technical upgrade and to contact your dealer in the second half of 2016. Maybe that will upgrade it to LTE or allow limited functionality?
So around June, next month?
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Old 05-15-2016, 10:58 AM
Robin750 Robin750 is offline
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Technically, 7/1, but I have a feeling it will be later. Might as well start the conversation early so at least they can keep an eye out for you.
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Old 05-15-2016, 11:01 AM
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Technically, 7/1, but I have a feeling it will be later. Might as well start the conversation early so at least they can keep an eye out for you.
Oh I'm starting a conversation alright looking for a newer one . It would be nice in all honesty though but only time will tell. Can anyone confirm that I will loose connect to drive feature allowing me to send pre selected destination to my vehicle. I keep asking the same question. I just can't take NO for an answer.
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