Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > The Best of Bimmerfest! > Dealer Feedback / Vehicle Problems

Notices

Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

Reply
 
Thread Tools Display Modes
  #1  
Old 05-02-2013, 05:45 PM
tybay tybay is offline
Registered User
Location: Bay Area, CA
 
Join Date: May 2013
Posts: 3
Mein Auto: 335
Service Advisor Recommendation Bay Area

Recently purchased my first Bimmer (CPO). It's still under the 4yr/50k mile warranty. So far I'm having a less than stellar experience with my SA. I'm in Oakland but willing to drive. Let me know where and who your SA is and why you love them. Thanks!
Reply With Quote
  #2  
Old 05-03-2013, 11:03 AM
UncleJ UncleJ is offline
Officially Welcomed to the 'Fest
Location: Silicon Valley
 
Join Date: May 2006
Posts: 5,967
Mein Auto: '06 X3
I have had great luck with Erin at Stevens Creek BMW. She is formerly of Dinan so she knows her Bimmers and is willing to go to bat for you with the suits to get things done. Very impressed with her.
Reply With Quote
  #3  
Old 05-03-2013, 09:36 PM
tybay tybay is offline
Registered User
Location: Bay Area, CA
 
Join Date: May 2013
Posts: 3
Mein Auto: 335
Thank you for the response. That is definitely the kind of service I'm looking for. I need someone who is willing to escalate issues for me when it's the right thing to do. Anyone else have service departments and advisors they would recommend?
Reply With Quote
  #4  
Old 05-04-2013, 01:17 AM
Popoemt Popoemt is online now
Officially Welcomed to the 'Fest
Location: San Francisco
 
Join Date: Aug 2012
Posts: 357
Mein Auto: 2013 740 Li
Service Advisor Recommendation Bay Area

Check out Concord BMW, I recently was in for a warranty fix, they were super busy due to that 3 series battery cable, and I felt very taken care of while there, Joey Tiongson was the SA, great guy. Quick to get there from Oakland too!


Sent from BimmerApp mobile app
__________________
2013 740 Li
2007 G35 (trade-in)
2003 Z06 (Black, 50th Anniversary)
2001 Z06 (Torch Red)
Reply With Quote
  #5  
Old 05-07-2013, 01:34 PM
tybay tybay is offline
Registered User
Location: Bay Area, CA
 
Join Date: May 2013
Posts: 3
Mein Auto: 335
Quote:
Originally Posted by Popoemt View Post
Check out Concord BMW, I recently was in for a warranty fix, they were super busy due to that 3 series battery cable, and I felt very taken care of while there, Joey Tiongson was the SA, great guy. Quick to get there from Oakland too!


Sent from BimmerApp mobile app
Thanks Popoemt. Glad you've had a good experience there. I can't say the same for myself. I probably wont return there.
Reply With Quote
  #6  
Old 05-07-2013, 01:40 PM
E36 Phantom's Avatar
E36 Phantom E36 Phantom is online now
King of the Ballers
Location: Somewhere Between The Valley & The Bay
 
Join Date: Apr 2007
Posts: 18,370
Mein Auto: Dreier, Fünfer & Siebener
Re: Service Advisor Recommendation Bay Area

I would avoid BMW of Fremont, have only had poor expeiences there.

C:\>Sent from my 386 using MS-DOS__
__________________
Chad // 2001 BMW 740i M-Sport // 2000 BMW 540i Sport // 1997 BMW 328i Premium //



E38 16" Style 5 Basketweaves, M52 Parts, and New Gaskets/Seals for Sale!! PM for info. .
Quote:
Originally Posted by SlimKlim View Post
You're a derbanana
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > The Best of Bimmerfest! > Dealer Feedback / Vehicle Problems
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump




All times are GMT -7. The time now is 06:03 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2013, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms