Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > X Series > X3 F25 (2011 - current)

X3 F25 (2011 - current)
The latest X3 brings some added style and some new features to the BMW SUV family. Talk about the new F25 now!

Reply
 
Thread Tools Display Modes
  #1  
Old 02-07-2011, 04:12 PM
nick776 nick776 is offline
Registered User
Location: montgomery
 
Join Date: Aug 2005
Posts: 65
Mein Auto: 2007 X3 3.0 & LCI 328i
Word of Caution for those who Ordered

I ordered my X3 back in December (VRM, Mojave Leather). It arrived last week. The problem is, however, that the paint on the front right fenders appears to have been badly damaged from the blue plastic they put over it during production (if you've watched your production video, you will know what I'm talking about).

The paint is marred along both sides of the front fenders. In addition to that, there are "bubbles" in random places on the paint all over the car. My dealer says the only way to remove the defects is to wet-sand the car and possibly touch up the paint. Such is completely unacceptable for a "brand new" BMW.

If the "new plant's" quality control is no better than this, I suggest everyone carefully inspect their car prior to delivery. I rejected mine and have re-ordered.
Reply With Quote
Ads by Google
  #2  
Old 02-07-2011, 04:24 PM
MarcA78's Avatar
MarcA78 MarcA78 is offline
Fountainhead
Location: Portland, OR
 
Join Date: Oct 2008
Posts: 722
Mein Auto: 2011 X3 35i
Pictures would have been great. Have you spoken with BMWNA?
Reply With Quote
  #3  
Old 02-07-2011, 04:51 PM
nick776 nick776 is offline
Registered User
Location: montgomery
 
Join Date: Aug 2005
Posts: 65
Mein Auto: 2007 X3 3.0 & LCI 328i
No, I haven't talked to BMW NA. I assume my dealer will handle everything. What can NA do that my dealer cannot?
Reply With Quote
  #4  
Old 02-07-2011, 06:37 PM
mencomenx mencomenx is offline
Registered User
Location: New Jersey
 
Join Date: Feb 2011
Posts: 23
Mein Auto: X3
I'm having problem with my new x3 too. oil level sensor malfunction. we just bought the car a month ago and we've been at the dealer 4 times already. I think they have poor QC in BMWNA
Reply With Quote
  #5  
Old 02-07-2011, 07:11 PM
nick776 nick776 is offline
Registered User
Location: montgomery
 
Join Date: Aug 2005
Posts: 65
Mein Auto: 2007 X3 3.0 & LCI 328i
If you've had 4 problems, and they've attempted to fix it four times, it would be considered a "lemon" under Alabama law. You would be entitled to a new car (i.e. collateral swap). You may want to check your state's laws on consumer protection.

In Alabama, car manufacturers only get 3 strikes plus one last-ditch effort. After that, they're done.
Reply With Quote
  #6  
Old 02-07-2011, 07:46 PM
mencomenx mencomenx is offline
Registered User
Location: New Jersey
 
Join Date: Feb 2011
Posts: 23
Mein Auto: X3
thanks nick776. I'll look into that
Reply With Quote
  #7  
Old 02-07-2011, 07:46 PM
DarienJim DarienJim is offline
Registered User
Location: Darien CT
 
Join Date: Jan 2011
Posts: 58
Mein Auto: 2009 x6 50i
Well I ordered two x3's two weeks ago. These problems are not encouraging. . . .
Reply With Quote
  #8  
Old 02-07-2011, 08:00 PM
maestroX2 maestroX2 is offline
Registered User
Location: So Cal
 
Join Date: Dec 2007
Posts: 35
Mein Auto: BMW 328i
Quote:
Originally Posted by DarienJim View Post
Well I ordered two x3's two weeks ago. These problems are not encouraging. . . .
+1.. will pick up soon.
Reply With Quote
  #9  
Old 02-07-2011, 09:26 PM
Evlengr's Avatar
Evlengr Evlengr is offline
Ukemi - that's how I roll
Location: MD
 
Join Date: Feb 2007
Posts: 4,252
Mein Auto: 2013 Audi S4 2010 MT MCS
Quote:
Originally Posted by mencomenx View Post
I'm having problem with my new x3 too. oil level sensor malfunction. we just bought the car a month ago and we've been at the dealer 4 times already. I think they have poor QC in BMWNA

This car should be returned immediately.

The maximum returns on a single problem under state lemon laws is 4 times.

This is and that paint issue are good examples of why I am waiting on getting one.

First gen plant and first gen vehicle there are bound to be growing pains, but this is lack of quality control.
__________________
2013 S4 Loaded (and NO RFT's) Awesome is an understatement
2008 MT X3 RIP you were a faithful sidekick and will be missed.
2007 AT X3 RIPOS
2005 GC
2000 Jeep Cherokee
1997 Twin Turbo RX-7
1984 GTI Wolfsburg Edition Neuspeed and more

Last edited by Evlengr; 02-07-2011 at 09:27 PM.
Reply With Quote
  #10  
Old 02-08-2011, 08:25 AM
UncleJ UncleJ is offline
Officially Welcomed to the 'Fest
Location: Silicon Valley
 
Join Date: May 2006
Posts: 6,513
Mein Auto: '06 X3
+1! But remember that every state is different. Some may have the same LL criterion and others may not so do your homework before confronting the dealer/BMWNA. The QC (or lack thereof) is one reason why it is better to let the brand new car, on the brand new line, in the brand new (addition) factory, with the unfamiliar workforce get production QC up to speed before buying IMHO!

Last edited by UncleJ; 02-08-2011 at 08:27 AM.
Reply With Quote
  #11  
Old 02-08-2011, 08:55 AM
55's Avatar
55 55 is offline
Officially Welcomed to the 'Fest
Location: CANADA
 
Join Date: Apr 2006
Posts: 557
Mein Auto: 2009 e91 X-drive, 6MT
Did they ever got X5 quality sorted out? My dealer complained about them, but I don't really know. My boss has X6-seems to be OK. (I mean they all are from the same factory).
Reply With Quote
  #12  
Old 02-08-2011, 10:26 AM
UncleJ UncleJ is offline
Officially Welcomed to the 'Fest
Location: Silicon Valley
 
Join Date: May 2006
Posts: 6,513
Mein Auto: '06 X3
A check over on the X5 board indicates that they are still having some problems, now mostly with the diesels and the urea system in particular. Like everything else, some are bulletproof others are garage queens. Lots to go wrong, and some of it does.
Reply With Quote
  #13  
Old 02-08-2011, 11:38 AM
MarcA78's Avatar
MarcA78 MarcA78 is offline
Fountainhead
Location: Portland, OR
 
Join Date: Oct 2008
Posts: 722
Mein Auto: 2011 X3 35i
Can this really be chalked up to a new build at a new factory? The X3 has been selling in Europe for a while now. How long do you expect it should take to work the kinks out? The only evidence I see is from here and a few other boards, but it seems like they've been problem free for the most part. Not that this makes the OP's problem any less alarming. But it does seem to be a one off.
Reply With Quote
  #14  
Old 02-08-2011, 08:10 PM
Evlengr's Avatar
Evlengr Evlengr is offline
Ukemi - that's how I roll
Location: MD
 
Join Date: Feb 2007
Posts: 4,252
Mein Auto: 2013 Audi S4 2010 MT MCS
Quote:
Originally Posted by MarcA78 View Post
Can this really be chalked up to a new build at a new factory? The X3 has been selling in Europe for a while now. How long do you expect it should take to work the kinks out? The only evidence I see is from here and a few other boards, but it seems like they've been problem free for the most part. Not that this makes the OP's problem any less alarming. But it does seem to be a one off.
Its not so much the problem, but how they handle it. First rule of them from BMW service. Blame the owner, next blame the gas, etc.....
__________________
2013 S4 Loaded (and NO RFT's) Awesome is an understatement
2008 MT X3 RIP you were a faithful sidekick and will be missed.
2007 AT X3 RIPOS
2005 GC
2000 Jeep Cherokee
1997 Twin Turbo RX-7
1984 GTI Wolfsburg Edition Neuspeed and more
Reply With Quote
  #15  
Old 02-08-2011, 08:16 PM
MarcA78's Avatar
MarcA78 MarcA78 is offline
Fountainhead
Location: Portland, OR
 
Join Date: Oct 2008
Posts: 722
Mein Auto: 2011 X3 35i
Quote:
Originally Posted by Evlengr View Post
Its not so much the problem, but how they handle it. First rule of them from BMW service. Blame the owner, next blame the gas, etc.....
Can't really argue with that due to all the stories here. But it certainly hasn't been the case for me.
Reply With Quote
  #16  
Old 02-08-2011, 08:19 PM
Evlengr's Avatar
Evlengr Evlengr is offline
Ukemi - that's how I roll
Location: MD
 
Join Date: Feb 2007
Posts: 4,252
Mein Auto: 2013 Audi S4 2010 MT MCS
Quote:
Originally Posted by MarcA78 View Post
Can't really argue with that due to all the stories here. But it certainly hasn't been the case for me.

What are you talking about? All you talk about is how your dealer ignores you. And you don't even have the suv yet. Going to be interesting listening to how they handle you when you do need a service call.
__________________
2013 S4 Loaded (and NO RFT's) Awesome is an understatement
2008 MT X3 RIP you were a faithful sidekick and will be missed.
2007 AT X3 RIPOS
2005 GC
2000 Jeep Cherokee
1997 Twin Turbo RX-7
1984 GTI Wolfsburg Edition Neuspeed and more
Reply With Quote
  #17  
Old 02-08-2011, 08:43 PM
MarcA78's Avatar
MarcA78 MarcA78 is offline
Fountainhead
Location: Portland, OR
 
Join Date: Oct 2008
Posts: 722
Mein Auto: 2011 X3 35i
Quote:
Originally Posted by Evlengr View Post
What are you talking about? All you talk about is how your dealer ignores you. And you don't even have the suv yet. Going to be interesting listening to how they handle you when you do need a service call.
Kinda a separate issue in my mind. You said that BMW's MO is to blame the owner in case of failure. I'm just saying that I haven't had that problem with my last two BMWs. My last car had a buggy Bluetooth and stereo. Both dealerships I dealt with (Crevier in SoCal and Kuni in OR) never gave me any crap about bringing it in multiple times.

As far as my order goes, I'm not going to blame the dealership 100% for the miserable failings of my CA. He's a total pillock, and I will never order another car from him. But the dealership hasn't ignored me.


Aaaanyway...I hope that the OP's dealership takes care of this problem and gets him into a car ASAP. I'd be pissed as hell if I went to take delivery and found all those problems. They should have inspected the car before they gave you the keys.
Reply With Quote
  #18  
Old 02-15-2011, 07:10 PM
nick776 nick776 is offline
Registered User
Location: montgomery
 
Join Date: Aug 2005
Posts: 65
Mein Auto: 2007 X3 3.0 & LCI 328i
I apologize for not getting back to this board. It turns out that the detail guy at my dealer was able to get the blemishes out with a special Meguiar's product. What I (and my CA for that matter) thought were bubbles were actually some sort of residue that came right off. The clear coat issues were removed with a special compound. The car is perfect and it's had my full attention since I started this post. I got an extra $500.00 knocked off the car for my trouble. This X3 replaced an 09 328i (LCI). This X3 is by far my favorite BMW I've ever had (out of 9).
Reply With Quote
  #19  
Old 02-15-2011, 08:05 PM
Sonoman707 Sonoman707 is offline
Officially Welcomed to the 'Fest
Location: Healdsburg, CA
 
Join Date: Oct 2004
Posts: 682
Mein Auto: 2008 X3 3.0si
[QUOTE=Evlengr;5832483}First gen plant and first gen vehicle there are bound to be growing pains, but this is lack of quality control.[/QUOTE]

Yup...

Paint - obviously QC unless the situation is developing during shipment. As for the Oil Level Sensor... that would be a suplier failure in the QC department.

Last edited by Sonoman707; 02-15-2011 at 08:10 PM.
Reply With Quote
  #20  
Old 02-15-2011, 08:06 PM
Sonoman707 Sonoman707 is offline
Officially Welcomed to the 'Fest
Location: Healdsburg, CA
 
Join Date: Oct 2004
Posts: 682
Mein Auto: 2008 X3 3.0si
Quote:
Originally Posted by nick776 View Post
I apologize for not getting back to this board. It turns out that the detail guy at my dealer was able to get the blemishes out with a special Meguiar's product. What I (and my CA for that matter) thought were bubbles were actually some sort of residue that came right off. The clear coat issues were removed with a special compound. The car is perfect and it's had my full attention since I started this post. I got an extra $500.00 knocked off the car for my trouble. This X3 replaced an 09 328i (LCI). This X3 is by far my favorite BMW I've ever had (out of 9).
Excellent... good news.
Reply With Quote
  #21  
Old 02-15-2011, 08:10 PM
Sonoman707 Sonoman707 is offline
Officially Welcomed to the 'Fest
Location: Healdsburg, CA
 
Join Date: Oct 2004
Posts: 682
Mein Auto: 2008 X3 3.0si
Quote:
Originally Posted by Evlengr View Post
Its not so much the problem, but how they handle it. First rule of them from BMW service. Blame the owner, next blame the gas, etc.....
Never had that issue with any problem I encountered.

I had to LOL when I picked mine up yesterday after service. Guy in front of me is complaining - arrogantly - about how this is the third tire he had to replace and they should pick up the cost to keep him happy.

Maybe a few folks need to understand the relationship between low profile tires on 19" rims and potholes or curbs.
Reply With Quote
  #22  
Old 02-15-2011, 09:37 PM
Evlengr's Avatar
Evlengr Evlengr is offline
Ukemi - that's how I roll
Location: MD
 
Join Date: Feb 2007
Posts: 4,252
Mein Auto: 2013 Audi S4 2010 MT MCS
Quote:
Originally Posted by Sonoman707 View Post
Never had that issue with any problem I encountered.

I had to LOL when I picked mine up yesterday after service. Guy in front of me is complaining - arrogantly - about how this is the third tire he had to replace and they should pick up the cost to keep him happy.

Maybe a few folks need to understand the relationship between low profile tires on 19" rims and potholes or curbs.

Read the transmission sticky, or the hpfp failures (with 335) and that is pretty much what BMW did across the board.

I still have a 3 inch binder with letters from other drivers when I was dueling with BMW and blaming the driver was almost the first response everytime.

Glad it hasn't happened with you. However, this gives me pause to consider another dealer as well.

Still doesnt answer why the dealer didn't give Nick's brand new vehicle the once over before handing him the keys.
__________________
2013 S4 Loaded (and NO RFT's) Awesome is an understatement
2008 MT X3 RIP you were a faithful sidekick and will be missed.
2007 AT X3 RIPOS
2005 GC
2000 Jeep Cherokee
1997 Twin Turbo RX-7
1984 GTI Wolfsburg Edition Neuspeed and more

Last edited by Evlengr; 02-15-2011 at 09:38 PM.
Reply With Quote
  #23  
Old 02-18-2011, 09:00 AM
UncleJ UncleJ is offline
Officially Welcomed to the 'Fest
Location: Silicon Valley
 
Join Date: May 2006
Posts: 6,513
Mein Auto: '06 X3
I thought that what the charge for "dealer prep" was, to check over the new car and make it ready for delivery to the customer. Obviously Nick paid for something he didn't get.
Reply With Quote
  #24  
Old 02-18-2011, 09:40 AM
nick776 nick776 is offline
Registered User
Location: montgomery
 
Join Date: Aug 2005
Posts: 65
Mein Auto: 2007 X3 3.0 & LCI 328i
My dealer didn't give mine the once over because I instructed them "not to touch it upon delivery." I have compulsive disorder and am very picky about things. I like to remove the shipping plastic from the seats and other materials myself. I pretty much PDI my BMWs at the dealer because it's kind of like opening a Christmas present for me. I've bought 9 from this dealer. They let me do pretty much whatever I want and they are outstanding.

When my car was delivered, the GM had it parked in the back bay. I came to the store and saw it just as it existed when it came off the truck. Nobody had touched it (hence, nobody saw the crap on the paint).
Reply With Quote
  #25  
Old 02-18-2011, 11:09 AM
cubed cubed is offline
Officially Welcomed to the 'Fest
Location: bronx, ny
 
Join Date: Oct 2008
Posts: 655
Mein Auto: 2010 X3, 2008 MT X3
Didnt see that coming. Assuming Nick isnt just putting us on, I would say he has an uncommonly accommodating dealership!
__________________
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > X Series > X3 F25 (2011 - current)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 02:20 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms