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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > F10 / F11 (2011 - 2016)

F10 / F11 (2011 - 2016)
The sixth generation of the BMW 5 Series Sedan (F10) was produced from 2011 - 2016 with LCI updates arriving in 2014. In the US BMW offered a hatchback 5 Series Gran Truismo (F07) and the rest of the world also go a Station Wagon/Touring version F11.

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  #1  
Old 09-20-2016, 09:02 AM
bmwblack55 bmwblack55 is offline
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iphone 7 bluetooth connectivity issues

Just bought Iphone 7 (has ios 10.0.1). Having problems with choppy connection (both phone and music). Problems I am having is loosing bluetooth while talking or listening to the music. I contacted apple support. They helped me out from there side step by step. They are questioning to see if BMW has new firmware/fix for it.

Following steps i tried with no luck. Anybody has any ideas.


iphone 7:

turn off and on bluetooth

forget device

repair it

even reset all settings


car (528 i 2014)

Remove old paired phones

turned off the car

and repaired it
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  #2  
Old 09-20-2016, 10:19 AM
Kryten Kryten is offline
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Do you have latest software on BMW?

http://www.bmw.com/com/en/owners/con...re_update.html
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  #3  
Old 09-20-2016, 10:33 AM
bmwblack55 bmwblack55 is offline
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yes i have the latest software. I did download it from this website when i bought the car in March 2016
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  #4  
Old 09-21-2016, 08:50 AM
georgeBMW georgeBMW is offline
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Same exact problem here, it is very frustrating. Streaming will sometimes work for a few minutes, give me false hope and then freeze / disconnect.

There is an apple discussion about it, I am not sure if this is an Apple or BMW issue.

https://discussions.apple.com/thread/7673876
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  #5  
Old 09-21-2016, 09:10 AM
bmwblack55 bmwblack55 is offline
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I contacted BMW genius they said It might be ios 10 or needed bmw firmware. Please report it BMW GENIUS SO SOMETHING CAN BE DONE SOON

BMW Genius can be reached at 844-443-6487 or bmwgenius@bmwusa.com.
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  #6  
Old 09-21-2016, 06:50 PM
mjsabin01 mjsabin01 is offline
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Same issue here with my 328. I sent them BMW Genius an email...
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  #7  
Old 09-21-2016, 06:56 PM
bmwblack55 bmwblack55 is offline
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Call them too, they are good and quick to respond
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  #8  
Old 09-21-2016, 07:11 PM
bmwblack55 bmwblack55 is offline
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Contact Apple support too
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  #9  
Old 09-21-2016, 07:11 PM
redhot47fla redhot47fla is offline
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Yes, it happened to me today. The Bluetooth connection between the iPhone7 and the 535d repeatedly froze and crashed. I've reported it to the people at BMW Genius.
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2016 X4 xDrive28i: Alpine White/Saddle Brown, M Sport, DAP/DAP Plus, Premium Package, Technology Package, HK sound, heated seats, fully coded by Octopump.
Retired: 2014 535d: Carbon Black/Mocha.
Retired: 2013 535i, Space Gray Metallic, Oyster/Black Dakota.

Last edited by redhot47fla; 09-21-2016 at 07:16 PM.
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  #10  
Old 09-21-2016, 08:47 PM
Quintus Quintus is offline
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What version of software are you guys running? Media and Phone should be at 3.xx. I have an iPhone 6 on iOS 10 and no problems.
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  #11  
Old 09-21-2016, 09:32 PM
bmwblack55 bmwblack55 is offline
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Mein Auto: Bmw 528 i 2014
Media MN 2.255.071
Phone TN 2.255.070
Per my vin number this is the latest
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  #12  
Old 09-21-2016, 10:24 PM
jjrandorin jjrandorin is offline
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Quote:
Originally Posted by bmwblack55 View Post
Media MN 2.255.071
Phone TN 2.255.070
Per my vin number this is the latest
The dealer can sometimes update the software past what you can on the website. If you are still under warranty on your car, tell them you are having bluetooth issues and maybe they can update the software to the 3X series.

Not sure how it is determined what car qualifies for that, or why they dont put the absolute latest on the website.
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2016 X5 XDrive35d Space Grey |Blk Dakota W/ Fineline Oak | MSport | Lighting Pack | Premium Pack | Drivers Assist | Drivers Assist + | ACC W Stop N Go | 20" Wheels| Smartphone Integration | Multi Contour Seats | HK Stereo (hers)

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  #13  
Old 09-22-2016, 04:54 AM
Quintus Quintus is offline
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iphone 7 bluetooth connectivity issues

To bump up to the next level is a full firmware update that has to be done at the dealer. Took nearly 6 hours for the update on my 535 MY 2014. Dealer did it under warranty due to problems I was having with Bluetooth connectivity. All my Bluetooth problems (including updating metadata on the iDrive screen) were fixed.

I would speak to your dealer and insist on the update.

I have a post on this which includes a screenshot of the service log. You can search for it.
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  #14  
Old 09-22-2016, 06:18 AM
redhot47fla redhot47fla is offline
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That's good to know, but be aware that a full firmware update is highly likely to blow out any and all coding that you might have done.

Given that, I'll wait for an iOS update (someone on the Apple thread suggested that an iOS fix was in the works) and/or work around the Bluetooth issue for the time being.
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2016 X4 xDrive28i: Alpine White/Saddle Brown, M Sport, DAP/DAP Plus, Premium Package, Technology Package, HK sound, heated seats, fully coded by Octopump.
Retired: 2014 535d: Carbon Black/Mocha.
Retired: 2013 535i, Space Gray Metallic, Oyster/Black Dakota.
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  #15  
Old 09-22-2016, 07:07 AM
Quintus Quintus is offline
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That is 100% correct. In my case, however, the pain of re-coding was well worth it. I found firmware version 3.xxx to be much more solid in respect of Bluetooth connectivity than its predecessor.

Given that I use Bluetooth in my car nearly 99.9% of the time, the decision was a no-brainer. I had Octopump re-code everything back to my liking following the firmware update and I am a very happy camper.
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  #16  
Old 09-22-2016, 07:49 AM
bmwblack55 bmwblack55 is offline
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JUst figure something out until Apple fix the issue. following will only work if u only want 'call' not the music.

Assuming ur phone is coonected to car already try following steps

go to settings>connections>bluetooth>'your phone'
click options from idrive knob
go to 'configure'
uncheck 'music'
ok

u d done, so it will atleast working for call function until they fix music stream option
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  #17  
Old 09-22-2016, 09:08 AM
Quintus Quintus is offline
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I don't understand why people think this is an Apple issue and believe that Apple will supply the fix. That is "possible" but given that BMW has had so many problems with their iDrive and Bluetooth stack in version 2.xxx and given that they have already released version 3.xxx for some time now, it seems more likely that Apple would expect you to update your car's firmware rather than expect Apple to change it on their end to accommodate faulty or out of date manufacturer software.

Just my two cents. Update your firmware people and avoid the headaches.
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  #18  
Old 09-22-2016, 09:22 AM
bmwblack55 bmwblack55 is offline
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@quintus bmw update goes by vin number . According to bmw genius. Current update is already on website. Once u enter vin it shows the file to update. What is your MN AND TN version exactly as i can ask them. I hate to make another appt with dealer just to update a simple firmware.
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  #19  
Old 09-22-2016, 09:26 AM
jjrandorin jjrandorin is offline
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Quote:
Originally Posted by bmwblack55 View Post
@quintus bmw update goes by vin number . According to bmw genius. Current update is already on website. Once u enter vin it shows the file to update. What is your MN AND TN version exactly as i can ask them. I hate to make another appt with dealer just to update a simple firmware.
As quintus told you, that version on the website is not the latest one that is available... it is the latest one they make available through the website. He has first hand knowledge of having bluetooth issues and getting a firmware update from the DEALER to fix it, to go to 3X. You have 2X, you do NOT have the latest that is available... you have the latest YOU can do yourself.

Totally up to you, but you will likely deal with this issue until you go get the latest update from BMW from the dealer, OR they make the 3X available through the website.
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2016 435 Grand Coupe Estoril Blue MSport |Hex. EB Trim-Blk. Dakota | MSoort | Technology | Drivers Asst. | Drivers Assist+|Lighting |Track Pack W/ 442 Wheels |Heated Frnt Seats | Smartphone Integration | HK Stereo (His)

2016 X5 XDrive35d Space Grey |Blk Dakota W/ Fineline Oak | MSport | Lighting Pack | Premium Pack | Drivers Assist | Drivers Assist + | ACC W Stop N Go | 20" Wheels| Smartphone Integration | Multi Contour Seats | HK Stereo (hers)

BMW CCA #477341
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  #20  
Old 09-22-2016, 10:00 AM
Quintus Quintus is offline
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You are correct that the update is not available through VIN. That does not mean that your iDrive firmware cannot be updated to the next step. It is a special update you are asking your dealer to do and they have to get authority from BMW to do it. If you are having Bluetooth problems, your dealer should be able to get BMW's authority to run the firmware update.

Here is my earlier thread on this with more detailed information:

http://www.bimmerfest.com/forums/sho...634&highlight=
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Last edited by Quintus; 09-22-2016 at 10:02 AM.
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  #21  
Old 09-22-2016, 10:01 AM
redhot47fla redhot47fla is offline
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Well...I just checked and I have Media MN 003.001.002 and Phone TN 003.001.002 and I had the Bluetooth issue occur yesterday afternoon.

So unless that 3.X update came down from the sky last night... version 3.X might not be the complete fix for those of us with iPhone7/iOS 10. I'll try to run music through the system again this evening, see (hear) what happens and report back.
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2017 440i xDrive convertible: Black Sapphire/Saddle Brown, M Sport, Driver Assistance/Driver Assistance Plus, Technology Package, Lighting Package, Cold Weather Package, Apple Car Play, Black Kidney Grill, fully coded by Octopump.
2016 X4 xDrive28i: Alpine White/Saddle Brown, M Sport, DAP/DAP Plus, Premium Package, Technology Package, HK sound, heated seats, fully coded by Octopump.
Retired: 2014 535d: Carbon Black/Mocha.
Retired: 2013 535i, Space Gray Metallic, Oyster/Black Dakota.

Last edited by redhot47fla; 09-22-2016 at 10:03 AM.
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  #22  
Old 09-22-2016, 10:07 AM
Quintus Quintus is offline
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Ok then. Looks like you are on the correct version. That's good news.

I'm running MN & TN - 3.011.002. I appear to be running a slightly newer version but that may not necessarily explain your problem.

I am running iOS 10 on an iPhone 6. No problems thus far.

Let us know how this all plays out as I was contemplating upgrading to an iPhone 7 but I might wait for the bugs to be ironed out if there are widespread problems with BMW's iDrive compatibility.
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Last edited by Quintus; 09-22-2016 at 10:08 AM.
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  #23  
Old 09-22-2016, 10:34 AM
jjrandorin jjrandorin is offline
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Quote:
Originally Posted by redhot47fla View Post
Well...I just checked and I have Media MN 003.001.002 and Phone TN 003.001.002 and I had the Bluetooth issue occur yesterday afternoon.

So unless that 3.X update came down from the sky last night... version 3.X might not be the complete fix for those of us with iPhone7/iOS 10. I'll try to run music through the system again this evening, see (hear) what happens and report back.
I would bet that it is a combination of things actually (this is why I dont update phone software right away, unless there is a MAJOR security issue... and I am in IT).

Its likely that part of the issue is related to some sort of change in handling of bluetooth that apple made. Its also likely that another part of this is how specific apps handle bluetooth streaming.

Its ALSO likely that there could be new bluetooth drivers needed for the bluetooth chipset in our cars to be compatible with whatever new standard apple is using

So, for example, if you have an issue with the apple music app that is native to the phone, that means its either an apple issue, or a BMW issue.

If you have an issue with, say, pandora, it could be any of the three. This is why they always point fingers at each other.

Getting the latest software from the dealer for your bluetooth chip removes one of those variables (or limits one of those variables). The other two are typically software issues that get ironed out in the first month or so of the new software release.

If I could make any recommendation (this is what we tell our executives where we work), do NOT update to ANY major iOS release for a minimum of 2 weeks after launch Let someone else be the guinea pigs (or in our case our software engineers check to see if the new version is compatible with our native company apps).

This (waiting) is a good policy in general, as our world gets more connected. You cant wait if you get a new version of the iPhone on launch, but, for this reason, our company does not make new versions of iPhone available to our employees for about 2-3 months after launch.

(I work for a worldwide company with around 80k employees or so, in one of our US based locations, in the IT department).

Doesnt help any of you right now, but consider it for next time.
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2016 435 Grand Coupe Estoril Blue MSport |Hex. EB Trim-Blk. Dakota | MSoort | Technology | Drivers Asst. | Drivers Assist+|Lighting |Track Pack W/ 442 Wheels |Heated Frnt Seats | Smartphone Integration | HK Stereo (His)

2016 X5 XDrive35d Space Grey |Blk Dakota W/ Fineline Oak | MSport | Lighting Pack | Premium Pack | Drivers Assist | Drivers Assist + | ACC W Stop N Go | 20" Wheels| Smartphone Integration | Multi Contour Seats | HK Stereo (hers)

BMW CCA #477341
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  #24  
Old 09-22-2016, 05:05 PM
redhot47fla redhot47fla is offline
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Quote:
Originally Posted by redhot47fla View Post
Well...I just checked and I have Media MN 003.001.002 and Phone TN 003.001.002 and I had the Bluetooth issue occur yesterday afternoon.

So unless that 3.X update came down from the sky last night... version 3.X might not be the complete fix for those of us with iPhone7/iOS 10. I'll try to run music through the system again this evening, see (hear) what happens and report back.
Update: Tried it again tonight. Reminder: iPhone7, iOS 10 and BMW software 3.x. Totally dysfunctional Bluetooth. Cuts in and out, mostly out. Locks up the nav screen. Won't reliably deliver text messages (which is a real problem for me.) Gonna need a patch from BMW or Apple or both.

Last edited by redhot47fla; 09-22-2016 at 06:13 PM.
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  #25  
Old 09-22-2016, 08:50 PM
corbinwilliams corbinwilliams is offline
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Guys this is 99% an iPhone 7 problem, there is a large amount of Apple Discussions going on about it... Everyone's iPhone 6's and 6S work fine with iOS 10, but iPhone 7's are all disconnecting 5-15 seconds into the song. Apple is aware of the issue.

https://discussions.apple.com/thread/7673876

https://discussions.apple.com/thread/7669736

I have tried everything from resetting my phone, resetting my Bluetooth, restoring all personal data on my car and even shut off my iCloud/Apple Music to just play songs that were on the actual device.

Everything worked fine until I got my iPhone 7. I had the iOS10 beta running on my 6S since June and had no problem playing music everyday since. (See above users who are on iPhone 6 with iOS10 and no problem playing music)

I definitely agree with those above who say it could be a number of issues.

2015 BMW 435i GC with the latest iDrive update.

Last edited by corbinwilliams; 09-22-2016 at 08:58 PM.
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