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X5 E70 (2007 - 2013)
E70 BMW X5 produced between 2007 and 2013. Discuss the E70 X5 with other BMW owners here.

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  #1  
Old 03-29-2011, 10:23 AM
M Power M Power is offline
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Mein Auto: 2008 X5 4.8i
Service has to be within 100 miles?

Did BMW just change their free maintenance program? Usually if the car has around 500 miles left for next service, your dealer performs the service. And that has been the experience for me all along.

When I was making a service appt for my 08 X5 today, a service advisor from local BMW dealer said the milage has to fall within 100 miles til next service in order to get the "free maintenance".

For someone who rarely drives their BMW, it may be possible, but for someone who drives a lot, timing that against their "we dont' have any spot for that day" service schedule would be impossible.

Is this just this local dealer or other BMWs are like this now?
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  #2  
Old 03-29-2011, 10:48 AM
M Power M Power is offline
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Mein Auto: 2008 X5 4.8i
Word of caution to anyone who is making a schedule for service.
If your "milage to next service" count down goes over (-), you may risk voiding your warranty, just confirmed with BMWUSA customer relations.

Just talked to the same dealer again, mentioned about a conversation with BMWUSA (with ref# filed), was able to get the service scheduled that should not put me over the miles.

What a trip just to get service appointment...
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2011 X3 35i
2008 X5 4.8i
2003 330xi -sold-
2001 X5 4.4i -sold-
2001 M5 -sold-
2001 M Roadster (SCed, Highly modified) -sold-
2000 M Roadster -sold-
1995 325is -sold-
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  #3  
Old 03-29-2011, 12:20 PM
Penguin Penguin is offline
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Quote:
Originally Posted by M Power View Post
If your "milage to next service" count down goes over (-), you may risk voiding your warranty, just confirmed with BMWUSA customer relations.
Yeah, which can be irritating. Last year I was on vacation in Idaho and in one 50 mile trip, the distance to service went from about 1,800 miles to 15 miles overdue. Luckily I was within 100 miles of one of the few dealers in that part of the country and, after much pleading, was able to get in for an oil change the next day (originally they said it would be a week for an appointment).

For vacationing, the very limited BMW Dealer Network is a real drawback, e.g., some states don't have a single BMW dealer. If you are traveling East-West through the Dakotas and Montana, it can be a problem getting an oil service within BMW mileage guidelines.
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  #4  
Old 03-29-2011, 05:10 PM
DeanLinAZ DeanLinAZ is offline
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Hopefully, if you're traveling through the Dakotas and Montana, you have planned ahead just a little bit. Besides oil changes paid for or not by BMW cannot be deal breakers for most folks.
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  #5  
Old 03-29-2011, 05:49 PM
Penguin Penguin is offline
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Originally Posted by DeanLinAZ View Post
Hopefully, if you're traveling through the Dakotas and Montana, you have planned ahead just a little bit. Besides oil changes paid for or not by BMW cannot be deal breakers for most folks.
Plan ahead?


You mean take the filter and oil with me, and find a place that is willing to change it? Not getting the service counter reset so that it will be inaccurate from then on?

It's not the cost, it's the inconvenience.


P.S. As far as planning ahead, I guess you missed the part where I described how the miles to service display went from 1,800 miles to "overdue" in a 50 mile trip. Sorta hard to "plan ahead" when the BMW CBS works like that. I had planned the trip route to be near a dealer based on the distance to service display. A sudden 1,800 mile decline makes that a bit difficult.

Last edited by Penguin; 03-29-2011 at 06:13 PM.
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  #6  
Old 03-29-2011, 06:02 PM
ard ard is online now
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100 miles??? Really?? I'd love to see that somewhere in the terms of the warranty.

BMW customer relations has their heads so far up there asses, I would not even waste the time speaking to them. (Anyone notice they actually will not write anything to you any more? any significant issue they will only do phone calls...)

Any documentation of the 100 mile limit? nothing in the legal text of the warranty- other than the warranty will not cover "damage due to... lack of or improper maintenance". So they are twisting that to mean '100 miles means lack of maintenance'...please.
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  #7  
Old 03-30-2011, 08:12 AM
UncleJ UncleJ is offline
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My dealer gave me a 500 mile window on either side of the "Oil Service" light and it was never a problem. This was in an X3 but there shouldn't be any difference. This is in the CA Bay Area where dealers are thick on the ground however -- so lots of competition.
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  #8  
Old 03-30-2011, 09:04 AM
ard ard is online now
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Quote:
Originally Posted by UncleJ View Post
My dealer gave me a 500 mile window on either side of the "Oil Service" light and it was never a problem. This was in an X3 but there shouldn't be any difference. This is in the CA Bay Area where dealers are thick on the ground however -- so lots of competition.
So from a legal perspective it is a dealer by dealer decision???

I think this just highlights the fact that there is no numeric 'cut off'....

Last edited by ard; 03-30-2011 at 09:07 AM.
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