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X5 E70 (2007 - 2013)
E70 BMW X5 produced between 2007 and 2013. Discuss the E70 X5 with other BMW owners here.

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  #1  
Old 04-25-2011, 05:01 PM
MAPC MAPC is offline
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UNBELIEVABLY Bad Dealer Experience

I had a scheduled 2 hour appointment today to pick up my 35d. I was looking forward to it all weekend.

I get there, the CA shows me the truck- IT LOOKS GREAT. We go back to his desk to do the paperwork, etc. He confirms for me the last lease numbers that we negotiated (and were in writing) and I said 'That is correct'. He continues typing and then walks away and says 'There is a problem - I need to go work it out'. I have him paged 50 minutes later and he comes back with the 'Used Car Sales' manager (not sure why!!) and they tell me that there was an error with the money factor and the payment would be $80 per month higher. THey said they'd discount the car an additional $500 but that the payment would still be higher.

I said no. They said sorry. I asked for a ride home, they obliged.

CAN YOU BELIEVE THIS?????????

Interesting tidbit: for the last 2 weeks all the CA has been saying to me is how hard it is for anyone to get an X5 these days, all the allotments are gone, they are losing sales, no diesels left, etc.....I guess they wanted to get more $$ from someone else!

I have owned or leased 2- 3 series, 1- 5 Series and 1- X3. I CANNOT believe that a BMW dealer would do this to me!! I guess I am way too naive.

I am now working on my letter to BMW.
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2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #2  
Old 04-25-2011, 05:13 PM
darbyogill darbyogill is offline
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Was this at Mountain View, by chance?
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darbyogill, how deep is your deep throat?
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  #3  
Old 04-25-2011, 05:30 PM
MAPC MAPC is offline
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Until I figure out what I am going to do about this, I don't want to post the name of the dealer. I need to calm down first.
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2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #4  
Old 04-25-2011, 05:47 PM
smuggymba smuggymba is offline
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My dealer added 400 dollars to my FINAL agreed price and started saying the same BS - diesels are hard to get etc. He was actually asking 1000 over but we settled for 400 after bickering and haggling. Apparently, the price is NOT FINAL until you take delivery and sign papers.

I love my X5 but the dealer ruined the experience. When I cancelled the tire/wheel warranty - they refunded all the money but kept the Tax on it and haven't returned my call after leaving 6 voice messages. After selling a 55K car, why would someone cheap out on 120 dollars tax. Can we complain to BBB about this 120 dollars. I don't like such unethical/cheap stuff even if it is for 5 dollars.
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  #5  
Old 04-25-2011, 05:52 PM
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Jim E. Jim E. is offline
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Quote:
Originally Posted by MAPC View Post
Until I figure out what I am going to do about this, I don't want to post the name of the dealer. I need to calm down first.
Give us all the before and after numbers. When did you lock in your rates? Was this through bmwfs?
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  #6  
Old 04-25-2011, 05:53 PM
alex md alex md is offline
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this is just sick, utterly amazed and disgusted
not even SM or GM no reasonable explanations, mistake in RF or RV this is total BS:ma d:
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2013 X3 3.5 ZMP,ZCW,ZPP,Carbon black/black/wife/ 2011-2014 550xi M sport/ED/
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  #7  
Old 04-25-2011, 06:01 PM
MAPC MAPC is offline
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They admitted it was their mistake. They had used the BMW Loyalty factors and not the standard factors. An honest mistake, but their 'error' would cost me nearly $3000 over the life of the lease! That is about 5% of the cost of the car.
__________________
2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #8  
Old 04-25-2011, 06:08 PM
alex md alex md is offline
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Well different story, people do make mistakes best solution split the difference and ejoy your car
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2014 X5 50 Msport
2013 X3 3.5 ZMP,ZCW,ZPP,Carbon black/black/wife/ 2011-2014 550xi M sport/ED/
2007-2011 X5.4.8/E70/
2010-2012 GLK 350/wife/
2008-2011-328XI
2004-2007-CLK55
2007-2010-X3 3.0
2001-2004-A8 4.2
2004-2007 X5 3.0/E53/
1999-2001-SL500
1996-1999-ML320 4MATIC
1992-1995-VOLVO 850 TURBO
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  #9  
Old 04-25-2011, 08:11 PM
Penguin Penguin is offline
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Quote:
Originally Posted by smuggymba View Post
Can we complain to BBB about this 120 dollars. I don't like such unethical/cheap stuff even if it is for 5 dollars.
You can complain to the BBB about anything.
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  #10  
Old 04-25-2011, 08:46 PM
MAPC MAPC is offline
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I agree that people make mistakes....

Quote:
Originally Posted by alex md View Post
Well different story, people do make mistakes best solution split the difference and ejoy your car
...but I expect that they will correct them. If I had known that the truck would have cost that much more, I probably wouldn't have ordered it. I was very much on the fence with a Cayenne V6 and finally made the decision for the X5 in part because of cost.
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2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #11  
Old 04-25-2011, 08:48 PM
MAPC MAPC is offline
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UPDATE:
The dealer has called and has offered to honor the terms of the original deal. While I am hugely frustrated with the time that I wasted today, I appreciate that upon futher thought that they did the right thing.
__________________
2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #12  
Old 04-25-2011, 09:04 PM
ANZAC_1915 ANZAC_1915 is offline
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Quote:
Originally Posted by MAPC View Post
UPDATE:
The dealer has called and has offered to honor the terms of the original deal. While I am hugely frustrated with the time that I wasted today, I appreciate that upon futher thought that they did the right thing.
Sounds like it was just a shakedown....
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  #13  
Old 04-25-2011, 11:45 PM
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kanar200 kanar200 is offline
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Quote:
Originally Posted by darbyogill View Post
Was this at Mountain View, by chance?
are there many problems with them?
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  #14  
Old 04-26-2011, 07:37 AM
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quackbury quackbury is offline
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If the story is true, you are now getting something you aren't entitled to (the OLP rates). This incentive for existing BMW owners is a "gift" from BMWFS, not the dealer.

If the story is indeed true, the dealer is really doing right by you by giving you a deal you have not "earned". Poor form to bash them here.

And yes, they probably could have made a much bigger profit by selling "your" X5 to someone else. Props to them for doing the right thing.

Note that the "if's" above are because this is the first I've heard of an OLP on X5's.

Sent from my HTC Inspire using BimmerApp
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2014 535i MSport Space / Black, ZCW, ZDA, ZLP, ZLS, ZPP, H-K and 704
2014 328i Sport Wagon, Glacier / Black, ZSL, ZD2, ZD3, ZDH, ZLP, ZPP, ZTP, and H-K

Prior BMW's
2011 535ix MSport
2011 X5 35D
2008 ///M3 Vert
2008 X5 3.0
2007 X5 3.0
2006 X5 3.0
2006 550iA SP
2003 540iA M-Technic

Last edited by quackbury; 04-26-2011 at 08:17 AM.
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  #15  
Old 04-26-2011, 07:48 AM
ANZAC_1915 ANZAC_1915 is offline
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Quote:
Originally Posted by quackbury View Post
If the story is true, you are now getting something you aren't entitled to (the OLP rates). This incentive for existing BMW owners is a "gift" from BMWFS, not the dealer.
uh, he has had four bmws, and based on his sig currently owns one. Why would he not qualify for owner loyalty rates?
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  #16  
Old 04-26-2011, 08:09 AM
XXX555 XXX555 is offline
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My experience tells me that dealers are in business to make the most money they can possibly get away with and do the right thing second or third or last.

I wonder if the other guy they had on the hook for your incoming X5 would not pay them what they wanted? REALLY doubt their good will kicked in overnight sadly.
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  #17  
Old 04-26-2011, 08:16 AM
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quackbury quackbury is offline
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Quote:
Originally Posted by ANZAC_1915 View Post
uh, he has had four bmws, and based on his sig currently owns one. Why would he not qualify for owner loyalty rates?
His sig says he HAD a 2007 3 series, but that has been "retired". (OP doesn't say how long ago he disposed of the car). OLP is traditionally for CURRENT owners/lessees.

I haven't owned a Mercedes since 2003, so I would not expect MB to give me an owner loyalty rate.
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Current BMW's:
2014 535i MSport Space / Black, ZCW, ZDA, ZLP, ZLS, ZPP, H-K and 704
2014 328i Sport Wagon, Glacier / Black, ZSL, ZD2, ZD3, ZDH, ZLP, ZPP, ZTP, and H-K

Prior BMW's
2011 535ix MSport
2011 X5 35D
2008 ///M3 Vert
2008 X5 3.0
2007 X5 3.0
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  #18  
Old 04-26-2011, 09:01 AM
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0428 0428 is offline
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My experience tells me that dealers are in business to make the most money they can possibly get away with and do the right thing second or third or last.
100% of all businesses on this planet is based on this principle.
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  #19  
Old 04-26-2011, 09:11 AM
UncleJ UncleJ is offline
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I probably would have gone down to the Porsche store and bought a Cayenne! I used to use the Mtn View BMW store because it was closer to me but now I go to the BMW store on Stevens Creek.
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  #20  
Old 04-26-2011, 09:38 AM
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Originally Posted by 0428 View Post
100% of all businesses on this planet is based on this principle.
While that might be correct, there are some businesses that believe doing the right thing makes them the most money in the long-term.
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  #21  
Old 04-26-2011, 11:00 PM
MAPC MAPC is offline
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Quack berry is correct

Quote:
Originally Posted by quackbury View Post
His sig says he HAD a 2007 3 series, but that has been "retired". (OP doesn't say how long ago he disposed of the car). OLP is traditionally for CURRENT owners/lessees.

I haven't owned a Mercedes since 2003, so I would not expect MB to give me an owner loyalty rate.
I do not qualify for loyalty since I sold my 335xi 2 years ago. The issue for me is I am still so upset withthe dealer that I have a very bad taste in my mouth for the car. I know that may sound ridiculous but it is my reality.

They had me sit there for nearly an hour with no contact or info as to what was going on and then the used car manager simply walks away when I say that I won't pay the new price- no apologies, nothing.

At least the CA emailed me later to say that they'd honor the original number. I have to give him credit for that. But it still makes me uncomfortable spending this much money at a dealership that I don't trust.
__________________
2011 X5 35d Deep Sea Blue/Cinnamon
2010 Prius IV Blizzard Pearl/Misty Grey
2006 Boxster S Arctic Silver/Black
2004 E320 4Matic Wagon Brilliant Silver/Black
....and way too many 'former' cars to admit to publicly!
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  #22  
Old 04-26-2011, 11:07 PM
slevit1 slevit1 is offline
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Originally Posted by MAPC View Post
I do not qualify for loyalty since I sold my 335xi 2 years ago. The issue for me is I am still so upset withthe dealer that I have a very bad taste in my mouth for the car. I know that may sound ridiculous but it is my reality.

They had me sit there for nearly an hour with no contact or info as to what was going on and then the used car manager simply walks away when I say that I won't pay the new price- no apologies, nothing.

At least the CA emailed me later to say that they'd honor the original number. I have to give him credit for that. But it still makes me uncomfortable spending this much money at a dealership that I don't trust.
Fortunately, you don't have to go back to that dealership once you purchase the car. I can understand being upset at your experience, but the car is worth it! Once you leave the dealership, it's just you and the car.
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  #23  
Old 04-27-2011, 12:17 AM
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kanar200 kanar200 is offline
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Originally Posted by slevit1 View Post
Fortunately, you don't have to go back to that dealership once you purchase the car. I can understand being upset at your experience, but the car is worth it! Once you leave the dealership, it's just you and the car.
until the first service need what with X5 should not be long...
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  #24  
Old 04-27-2011, 12:27 AM
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kanar200 kanar200 is offline
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@MAPC - I am very curious about the dealer you used (and I think I know which one it is)... I had the similar bad experience with Californian dealer a few days ago back, I am waiting for the dealer to reward it, but anyway... This is not how I expected the purchase of new BMW looks like...
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  #25  
Old 04-27-2011, 08:29 AM
slevit1 slevit1 is offline
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Originally Posted by kanar200 View Post
until the first service need what with X5 should not be long...
Assuming there are no other dealers nearby. I have 3 within reasonable distance to me.
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