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X3 F25 (2011 - current)
The latest X3 brings some added style and some new features to the BMW SUV family. Talk about the new F25 now!

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  #1  
Old 07-20-2011, 11:56 AM
2011X3 2011X3 is offline
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warning lights galore - LEMON ALERT!

I have taken my brand new X3 back for the second time. Every warning light goes off. First time they changed a sensor. The most recent (more than 3 weeks ago and still in shop) they suggested changing the same sensor again. Now they decided to change the DSC Control unit. But of course that is on back order. I have a lemon and BMW customer service has told me nothing they can do. The car has just 2,000 miles on it. Less than 3 months in my hands and i/3 of it spent at the dealer waiting for a repair.

THis is my second BMW, and likely my last. The dealer is great, but BMW NA is unwilling to address a defect in their car.

I see others may be having the same problem. Any thoughts?
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  #2  
Old 07-20-2011, 12:30 PM
n55x3 n55x3 is offline
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My advice just be patient. I know it is hard to do when your baby is not working as it should but these are very complex vehicles and things do fail. As long as your dealer is making an effort to troubleshoot and replace parts as needed then give them time to do so. Hopefully they put you up in a nice rental. It's important to try and maintain a good relationship with your dealer too.

Be sure to document everything and record the exact times the X3 was under you dealer's roof. Most lemon laws don't take effect until the vehicle has been out of business for X number of days or the same problem has presented itself 3 times or more over a certain time span. All states have differing lemon laws and if this problem presists, lawyer up, and get a replacement.
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  #3  
Old 07-20-2011, 01:50 PM
alanintx alanintx is offline
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Quote:
Originally Posted by 2011X3 View Post
I have taken my brand new X3 back for the second time. Every warning light goes off. First time they changed a sensor. The most recent (more than 3 weeks ago and still in shop) they suggested changing the same sensor again. Now they decided to change the DSC Control unit. But of course that is on back order. I have a lemon and BMW customer service has told me nothing they can do. The car has just 2,000 miles on it. Less than 3 months in my hands and i/3 of it spent at the dealer waiting for a repair.

THis is my second BMW, and likely my last. The dealer is great, but BMW NA is unwilling to address a defect in their car.

I see others may be having the same problem. Any thoughts?
Do all the warning lights go off or just some specific ones? There is a thread on one of the other forums that talks about some specific warning lights and error messages that was found to be related a transfer case problem.
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  #4  
Old 07-21-2011, 08:20 AM
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fl_cyclist fl_cyclist is offline
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My advice is to take your issues to the dealer's general manager. Your SA and the SM will only continue to try and fix problems they do not get involved in buy backs. If you meet with the general manager and explain the situation they may be willing to do what they call a trade assist. Essentially they buy back your car at the price you paid and sell you a new one. This results in you getting what you want and BMW not going through the lemon process. I had a 2008 335i with numerous problems and they did the trade assist for me.
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  #5  
Old 07-21-2011, 08:39 AM
UncleJ UncleJ is offline
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+1 -- sooner rather than later too.
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  #6  
Old 07-21-2011, 04:30 PM
mhrir mhrir is offline
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I understand you are venting but seriously... chill out. There are lots of stories about having to wait for a backordered part. Crying "lemon alert" is silly.
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  #7  
Old 07-21-2011, 06:59 PM
No12 No12 is offline
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Quote:
Originally Posted by mhrir View Post
i understand you are venting but seriously... Chill out. There are lots of stories about having to wait for a backordered part. Crying "lemon alert" is silly.
+1
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  #8  
Old 07-22-2011, 12:36 PM
tyresmoker tyresmoker is offline
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Screw the dealer and playing nice....That is exactly what they want you to do...sit there and do nothing....Get the name of the factory regional sales manager AND the factory regional service manager. CALL them and set an appointment to meet at your dealership and start the paper trail. Be sure to get the names of who they report to during your conversation. Backordered parts is not your problem- it is theirs. For starters, have them make ALL of your payments for you while the car is lumped up including finance, insurance and property taxes (if applicable)...Once they start seeing the numbers, they will begin to seriously work on your behalf...
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Last edited by tyresmoker; 07-22-2011 at 12:37 PM. Reason: spelling
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  #9  
Old 07-22-2011, 06:17 PM
PaulMCO PaulMCO is offline
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You are 100% right. Since you live in VA, I think 30 days in the shop constitutes a lemon. Time to send BMW a cure notice. There is no excuse for a part not be expedited. Start the process and get your paper work in order. The threat of having to buy back your car is the pressure you need. Apparently your dealer does not give a rat but.
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  #10  
Old 07-24-2011, 07:38 AM
h0mersimps0n h0mersimps0n is offline
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Who is your dealer by the way ?
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  #11  
Old 08-01-2011, 10:07 AM
2011X3 2011X3 is offline
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alls well that ends well

Dealer has a new X3 on its way as a replacement. Brand new car to be swapped for old car. Hopefully this one will not be vexed by the "warning light devlils"
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  #12  
Old 08-01-2011, 11:31 AM
dest149 dest149 is offline
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Quote:
Originally Posted by 2011X3 View Post
Dealer has a new X3 on its way as a replacement. Brand new car to be swapped for old car. Hopefully this one will not be vexed by the "warning light devlils"
Lol, could be worse... Enjoy the new one!
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  #13  
Old 08-01-2011, 12:01 PM
Want the Thrill Want the Thrill is offline
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Quote:
Originally Posted by 2011X3 View Post
Dealer has a new X3 on its way as a replacement. Brand new car to be swapped for old car. Hopefully this one will not be vexed by the "warning light devlils"
Good to hear. Did you have to fight to get them to order a new one? What are you driving in the meantime? Loaner?
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  #14  
Old 08-02-2011, 07:48 AM
UncleJ UncleJ is offline
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+1! good on 'ya -- hope the new one avoids the lemonade stand. Should be just fine, the odds of getting two in a row are almost impossible.
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  #15  
Old 08-02-2011, 08:31 AM
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fl_cyclist fl_cyclist is offline
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Glad to hear it worked out. Once the dealer and BMWNA agreed to my trade assist the whole transaction was very smooth. In addition they gave me a new 335i that had more options than the one that I had problems with at the same price and even paid me back for the tinting I had done. So I was quite pleased with the outcome.
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  #16  
Old 08-30-2011, 04:12 AM
Babbage Babbage is offline
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Quote:
Originally Posted by 2011X3 View Post
Every warning light goes off.
My 2011 X3 35i has now been in the shop for 3 weeks.

I was at a stop light when most of the warning lights came on in the dash (parking brake on, ABS failure, 4x4 problem, other things related to braking/traction, ...).

The dealer said some module was defective, and was backordered. I had to wait two weeks. Then they got it, installed it, and said "No, the module was fine, it's the diagnostic controller that was faulty and falsely said the module was faulty." Now that one has been replaced, but they said that when they tried to program it, the computer crashed. They are apparently on the phone with BMW headquarters to figure it out.

Week four begins. And I've been given a Toyota Corolla as a replacement vehicle.

This is in Montreal, Canada.
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  #17  
Old 08-30-2011, 04:42 AM
02420X3 02420X3 is online now
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Originally Posted by Babbage View Post
Week four begins. And I've been given a Toyota Corolla as a replacement vehicle.

No, No, No,No, No! They can do much better than that!
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  #18  
Old 08-30-2011, 04:53 AM
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Evlengr Evlengr is offline
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Quote:
Originally Posted by mhrir View Post
I understand you are venting but seriously... chill out. There are lots of stories about having to wait for a backordered part. Crying "lemon alert" is silly.

-1 Seriously! Spending 0ver $40k and expecting the vehicle to run properly is not silly. Its easy to say when its not happening to you.

If he wasnt getting a replacement on the way I would suggest you loan him your car until his is fixed and see what you think at that point.

It took me over a year for BMWNA to pony up and straighten things out. My problem is I "chilled out" and waited too long initially.
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  #19  
Old 08-30-2011, 06:31 AM
UncleJ UncleJ is offline
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And of course they are suspending payments while the car is in the shop "awaiting parts"...yeh, right!
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  #20  
Old 08-30-2011, 05:15 PM
Babbage Babbage is offline
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Update: The dealer says that the car doesn't start now, and the computer still isn't working. They have apparently turned the matter over to BMW headquarters by letting the programmers there remote access the car (I guess it's plugged into something at the shop).

Anyway, still no guess as to when (if?) it will ever be fixed. It apparently needs to be completely reprogrammed.

PS: Anyone know if any Bluetooth updates have come out since March 2011? My Bluetooth audio streaming (A2DP) was always a little flaky in that car.
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  #21  
Old 08-30-2011, 11:23 PM
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Evlengr Evlengr is offline
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Quote:
Originally Posted by Babbage View Post
Update: The dealer says that the car doesn't start now, and the computer still isn't working. They have apparently turned the matter over to BMW headquarters by letting the programmers there remote access the car (I guess it's plugged into something at the shop).

Anyway, still no guess as to when (if?) it will ever be fixed. It apparently needs to be completely reprogrammed.

PS: Anyone know if any Bluetooth updates have come out since March 2011? My Bluetooth audio streaming (A2DP) was always a little flaky in that car.
Ask for a new one..that is ridiculous..BTW isnt this your second X3?
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  #22  
Old 08-31-2011, 04:09 AM
Babbage Babbage is offline
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Quote:
Originally Posted by Evlengr View Post
BTW isnt this your second X3?
There must be some mistake. I've only ever had one BMW, the 2011 X3 that I got in March 2011.

It's worked pretty well so far. I've been generally very happy, except for the flaky Bluetooth A2DP audio streaming, a bit of a "tin can" sounding rattle when I start the car, and a strangely slow to respond accelerator when in "normal" mode.
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  #23  
Old 08-31-2011, 04:45 AM
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Evlengr Evlengr is offline
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Quote:
Originally Posted by Babbage View Post
There must be some mistake. I've only ever had one BMW, the 2011 X3 that I got in March 2011.

It's worked pretty well so far. I've been generally very happy, except for the flaky Bluetooth A2DP audio streaming, a bit of a "tin can" sounding rattle when I start the car, and a strangely slow to respond accelerator when in "normal" mode.
Ah may be you were posting a bit before you got the X3 and I presumed you were an owner.
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  #24  
Old 08-31-2011, 05:35 PM
Babbage Babbage is offline
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Aug. 31, 2011: Got my car back today! Everything seems in order. Hope it holds up.
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  #25  
Old 09-30-2011, 03:58 PM
Babbage Babbage is offline
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Thumbs down

Sep. 30th, 2011: the problem is back. Multiple warning lights. I used the iDrive system to upload my diagnostic codes to the dealer. He called me back a couple of hours later and says it's because my battery charge is low.

I find this very unlikely, since (1) this is the same problem as last month; and (2) I was driving the car normally all day today, and was cruising on the highway normally for at least 15 minutes before the problem occurred.

I told him to look into it with BMW central, and that I would drive it this weekend and see what happens.
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