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E60 (2004 - 2010)
BMW 5-Series (E60 chassis) was first seen in the Unites States in the fall of 2003 with a 2004 Model Year designation. The E60 is now available as a 528i, 528xi, 535i, 535xi, 550i and a 535xi sports wagon! -- View the E60 Wiki

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  #1  
Old 07-26-2011, 12:20 PM
daver78111 daver78111 is offline
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Location: Bloomington, IL
 
Join Date: Jul 2011
Posts: 2
Mein Auto: 530i
Question OEM vs. Aftermarket parts

I got stuck going to the dealer for the replacement of both rear upper control arms. Ok, I know, it's an easy thing to DIY but I didn't have the time and wanted to get my 04 530i checked out by the master tech. The dealer fixed the loose rear suspension by replacing both control arms. The price I was quoted for OEM was $1,100 and I know these arms OEM are probably $650 to $700 just for parts. The dealer told me that they used aftermarket control arms.

First, does anyone think (in general) that the aftermarket is better / worse than OEM? Has anyone ever had this happen at the dealership?

I pick the car up today and I was thinking about hammering them for putting the aftermarket parts on. They said they reduced the price by $100 and that alone seems to be a ripoff.

This was my first time to the BMW dealer and I was definetly not impressed with the customer service and possibly repair if the aftermarket parts are sub-standard. Probably will be my last. Back to DIY.
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  #2  
Old 07-26-2011, 01:01 PM
DRExi22 DRExi22 is offline
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Location: NYC
 
Join Date: Apr 2011
Posts: 42
Mein Auto: 06' 530xi
ive never heard of a dealership using aftermarket parts! How is that even possible? I would give em hell if I were u. aftermarket parts are never like genuine bmw parts...some fit differently some feel differently they are never the same as genuine

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  #3  
Old 07-26-2011, 01:04 PM
Porando Porando is offline
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Location: South OC
 
Join Date: Jul 2011
Posts: 733
Mein Auto: 2011 335i, 2004 X5 4.4L
I am surprised that dealer would use aftermarket w/o first talking to you.... I cant even imagine BMW dealer doing it ...
Some aftermarket parts are as good or better than OEM but some are not... actually when I installed control arm I always used aftermarket but a good quality and never had problems with them.

Ask them for part manufacturer, and if there was any reason they have not use OEM? and do some research..

you can always complain and ask them to put original BMW Part
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  #4  
Old 07-28-2011, 01:25 PM
FCPGroton FCPGroton is offline
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Location: Old Saybrook, CT
 
Join Date: Aug 2009
Posts: 752
Mein Auto: European Cars Galore
You need to go back and have them reinstall everything with OEM parts- for no extra charge. A $100 discount does not justify the use of aftermarket arms. They are not as good, period.

Is this a real BMW dealer, or is this a used car dealership that carries BMWs? There's a big difference.

-John.
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  #5  
Old 07-28-2011, 03:22 PM
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Dking078 Dking078 is offline
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Location: Los Angeles, CA
 
Join Date: May 2009
Posts: 1,342
Mein Auto: 2003 BMW 540i
What happened to "Quality repairmen using OEM parts!"

Honestly if this is a true BMW dealer using Aftermarket parts, it's just wrong.
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  #6  
Old 07-28-2011, 06:49 PM
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Dowe Dowe is offline
not real
Location: Fort Worth (there's only one)
 
Join Date: Dec 2008
Posts: 188
Mein Auto: 535i
very difficult to believe this is actually true.
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Quote:
Originally Posted by Deepak View Post
Maybe it would be easier if you listed the questions that are worthy of an answer, so we know what is ok to ask.
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