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X5 E70 (2007 - 2013)
E70 BMW X5 produced between 2007 and 2013. Discuss the E70 X5 with other BMW owners here.

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  #1  
Old 08-17-2011, 07:51 PM
joshbalt joshbalt is offline
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Location: Emeryville, CA
 
Join Date: Aug 2011
Posts: 7
Mein Auto: 2008 BMW X5 4.8
TCU replacement

So I bought a CPO 2008 X5 from a dealer and after bringing it home and trying to set up the BMW Assist system realized it wasn't functional. I brought it back to the dealer who reluctantly took it back to fix the problem. After inspecting it they determined it needed a new TCU (telephone control unit). They've had it now for 5 business days (plus two weekend days) and its still not ready. Dealer first claimed they needed to get a code from BMW they didn't have but that was last Friday. Has anyone else had any experience with this issue? I hate to say it but the dealer seems incompetent for taking this long.
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  #2  
Old 08-17-2011, 09:17 PM
ard ard is offline
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Location: CA
 
Join Date: Jul 2009
Posts: 8,702
Mein Auto: '12 X5 35d/E39M5/996TTX50
Little known fact:

Car that is out of warranty and has 'issue' must be fixed at the dealer's expense prior to sale or prior to CPO. However, if these issues 'occur' after the thorough and precise CPO inspection, then BMW pays the claims.

The software on these cars is a mess....
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  #3  
Old 08-17-2011, 09:17 PM
ard ard is offline
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Location: CA
 
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Mein Auto: '12 X5 35d/E39M5/996TTX50
Duplicate
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Keep it as simple as possible...but no simpler.

Last edited by ard; 08-19-2011 at 11:11 PM.
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  #4  
Old 08-18-2011, 08:14 PM
joshbalt joshbalt is offline
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Location: Emeryville, CA
 
Join Date: Aug 2011
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Mein Auto: 2008 BMW X5 4.8
Another day without getting the X5 back from the dealer. Called them and they claim it is because they haven't been able to reach the one person at BMW North America that has the codes necessary to activate the TCU. Sounds ridiculous but they're letting me run the mileage on the 335d loaner so its not all bad.
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  #5  
Old 08-19-2011, 07:59 PM
joshbalt joshbalt is offline
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Location: Emeryville, CA
 
Join Date: Aug 2011
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Mein Auto: 2008 BMW X5 4.8
Ok now the dealer got the code but couldn't complete the installation due to software bugs. So now I am on day 9.

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  #6  
Old 08-19-2011, 09:21 PM
rattmann rattmann is offline
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Location: Chicago
 
Join Date: Sep 2010
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Mein Auto: 2011 TURBO X5 35i
keep Racking up miles my friend on the loaner
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  #7  
Old 08-23-2011, 08:30 PM
joshbalt joshbalt is offline
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Location: Emeryville, CA
 
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Mein Auto: 2008 BMW X5 4.8
Finally got it back today. Put 900 miles on the loaner.

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