Adaptive drive part of 2012 x5d sport package?

Originally Posted by 2012bmwowner

I get all that but I based my build on the BMW website. Where else would I get to see the options and have as much trust as the BMW corporate worldwide website. I chose SPORT PACKAGE, the dealer showed that I had ordered SPORT PACKAGE, that was it. Dealing with corporate - let them tell me it's an error.

Since you cannot, "build and order," a car from the website, I will ask where is the build order sheet from the dealer? What does it have on it?
Also on that website in the packages, it states that it costs $3500. So when you vehicle did not cost as much as it should, why did you not ask the question? The omission of the AD is not the fault of BMW, but on you for not knowing what you were getting when you spent $60K.

n

Originally Posted by 2012bmwowner

ALSO, know that Sport Suspension DOES NOT COME WITH THIS even though it says "Sport Package" as a bullet. They delete this feature at the factory. Unbelievable, I ordered the Sport Activity Package to get Sport Package (sport suspension) and Adaptive Drive (which is different from the sport suspension) and the car was picked up yesterday at the factory and on the drive home - I realized the car has NEITHER the Sport Suspension NOR the Adaptive Drive. So I basically bought a pair of bigger wheels and Steering Wheel and other cosmetic things. In Europe, the Sport Suspension comes with the package and I bet when they made the USA website they forgot to make note that it's NOT in the Sport Activity Package. Which - they are BMW - why the heck would they have a SPORT ACTIVITY PACKAGE and give you a car with the same suspension and no other features that matter aside from tires?

The stopped providing Sport Suspension in the USA, since our crumbling roads produce too many complaints of the bone-jarring ride. It is still offered in Europe. So when you select Sport Activity Package on the BMWUSA configurator, the SAP includes "sport suspension delete". It was that way a year ago when I built my 2011, and judging from other posts on this thread, it is still that way. Looks like you missed it when you built your car. Sucks, but this has been commonly-available information for at least the last year, maybe longer.

p

Originally Posted by 2012bmwowner

This is not a brochure website, this is a build website. The process is, I build the car using the tool, I send it to the dealer to order, they order (and in that translation, the error gets corrected). If you think the website is not CLEARLY wrong and that BMW should not take responsibility for a feature as important as this, then we can agree to disagree. But you don't know me - you watch - I will get a new car.

And when you had your order sheet and placed your deposit with the dealer and signed your paper work confirming the order, did the build sheet have adaptive drive on it? Because in my experiences with purchasing BMWs each item is on the build sheet with the item name and option code, not just package names.
Did you and your CA discuss AD, with it being such an important option to you, you must have right?

You are obviously a seasoned BMW owner. I am not and the straight up misleading and incorrect information on the build site set this in motion. I ordered the SPORT ACTIVITY PACKAGE that included ADAPTIVE DRIVE (from building the car on the website). When I got the BUILD SHEET, I checked to make sure each package was on there. Sport. Premium. Premium Sound. Options like 3rd Row Seat. But not bullets of things included in the packages. Now I know. But this is simply not right.

Originally Posted by 2012bmwowner

You are obviously a seasoned BMW owner. I am not and the straight up misleading and incorrect information on the build site set this in motion. I ordered the SPORT ACTIVITY PACKAGE that included ADAPTIVE DRIVE (from building the car on the website). When I got the BUILD SHEET, I checked to make sure each package was on there. Sport. Premium. Premium Sound. Options like 3rd Row Seat. But not bullets of things included in the packages. Now I know. But this is simply not right.

I will try to be as gentle as possible. You are a new owner and a new Fester. You have made a total of 10 posts: one asking why you didn't get "free" mudflaps, the others ranting about how you thought you were going to get "free" adaptive drive.

A great many folks come to Bimmerfest BEFORE making a purchase decision. If you had, a couple of quick searches would have cleared up any misconceptions on either issue.

Is the BMUSA website currently inaccurate? Yes, it is. Did the dealership fail to educate you properly on what was included int he SAP? Most probably. But did you have the opportunity to research your purchase before placing your order? Did the dealership send you a build sheet showing you PRECISELY which options were included in your car? Were you shown the window sticker listing the options when you arrived at the Performance Center prior to taking delivery? Did a delivery specialist spend a half hour walking you through all the features on your new X5? Did you stop to ask him/her "How do I turn on the Adaptive Drive?" Apparently it was only on your drive from SC to CA that you discovered your mistake.

I bet at the end of the day, your dealership will try to do right by you (even though there will be a lot of miles on your X5 by the time you get her home). But you need to accept some personal responsibility, and recognize that you are not really winning any friends here by ranting and raving.

0

Originally Posted by quackbury

Kind Sir, I must most regretfully tell you you are mistaken. You absolutely CAN get these options without paying for them, though maybe not in the precise way you think.

My uncle in Nigeria can order this car for you. Due to the trouble with our roads, Adaptive Drive is a no cost option in Nigeria. And he has discovered a way to build an X5 for delivery to America, using the same no cost secret option code.

He requires a money order or cashier's check for $1,000 in order to process your order with the FREE Adaptive Drive.

If desired, he can also have the car built with non-run-flat tires, piano black wood trim, the factory installed trailer hitch, and other features that are standard through BMW Nigeria, but which cost you more in the USA. His cost to add each of these FREE options is $500.

He will also accept a wire transfer of funds. Please PM me with your desired build specifications, and I can provide you with directions for transferring the funds.

Thank you for this opportunity to be of service, and have a most excellent day!

F-ing A...LOLing

d

Originally Posted by 2012bmwowner

I bought a bmw x5d, had it built at the factory, spent the day there and am literally driving it up from the factory right now.

Originally Posted by 2012bmwowner

Ok, take the helm. I will say goodbye. Also, no - I was not the one at the factory to pickup - it was a gift for someone. But I don't want to go into it because that person may read this and doesn't know. Later.

Will you make up your freaking mind? Either you WERE at the factory "spending the day" or you WEREN'T. Good grief, if you can't even get your own story straight, it's no wonder you can't order a car without making major errors.

b

I find this thread quite entertaining!

I do feel a tad sorry for the person who did not get AD . . . save the rant, I can however understand, being new to this vehicle you made an honest mistake by accepting the vehicle. At the end of the day - making sure all the groceries are placed in your bags and that you picked up ALL your bags is YOUR responsibility.

Chances are dealer/BMW might work with you and get it right for you - lose the rant to be effective. Remember, as pointed out here, BMW or the dealer is under no legal obligation to do anything further . . . they will do it only to keep a customer happy . . . but the customer also has to play their part - be focused and un-emotional. Just my two cents!

What is truly surprising to me is . . . no one at BMW is watching this thread . . . and fix the typo on the website.

I see the guy edited his last post, leaving just the enigmatic "b". He previously said HE didn't take delivery of the car, his WIFE did. But he didn't want her Googling and finding this thread, because he didn't want her to know he screwed up and didn't get her AD. Being new here, he probably didn't realize that everyone subscribed to the thread got an email with his comments:

"my wife picked up her present and i don't want her to be able to decipher that this thread is me should she google because she does not know it's missing and i don't want her to. goodbye."

I am guessing the wife is happy with the car, since she's not the one complaining. If the whole point was to give her a car she liked, I'd say "mission accomplished", and be glad I didn't spend an extra $3,500 gilding the lilly. But there was so much vitriol involved, I'm wondering if there is another side to the story.

Since the guy has clammed up, it's fun to guess what the rest of the story might be. Maybe the "wife" isn't really his wife? Or maybe it's not his ONLY wife (shades of Sister Wives or whatever that show is called), and he's worried the ladies in his life will compare cars? Or maybe the lingering fear that he will get back to Cali and a fellow surgeon will notice that the X5 he was bragging on is missing the AD switch?

Nowhere does he say "I find the X5 less fun to drive", so you can't help but wonder about his priorities.

(I'd leave his deleted stuff alone...no smoking gun there. Just MHO.)

Lets discuss the legal aspects of this matter. From the website:

http://www.bmwusa.com/Standard/Conte...formation.aspx

The information in these Web pages is intended for U.S. customers only and is provided 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. In no event shall BMW NA be liable to any person for any special, indirect or consequential damages relating to this material.



All of the information contained in this site is for information purposes only and in no way constitutes an offer to buy or sell BMW vehicles. The purchase of any BMW vehicle shall be subject to the terms and conditions of the applicable sale, lease or financing contract.



While BMW NA makes all reasonable efforts to provide accurate information on this site, there is no guarantee or warranty of accuracy. Furthermore, we do not assume any liability for the accuracy or completeness of information presented on this site.

The entire car buying process revolves around a SINGULAR event: the acceptance of the product. Unless you have explicitly told the dealer "I want adaptive drive", you will find no legal leg upon which to stand. (And by "told" I mean 'in a way that is provable')...without a prior written document in which you tell them what you want, the entire process boils down to 'better confirm what they are handing you is what you want to buy'.

The language about "Fitness and merchantability" is specifically designed to protect them from "I thought the car would do X but it does Y" type stuff...BMW is protected, once again because you are- in fact- not their customer! Your beef MAY be with the dealer, from a legal perspective. If you sent them an email saying "I want AD" you have a bit of an argument.

I agree with someone else that maybe the dealer and/or BMW will have mercy, recognize the customer satisfaction issue, and then step up and take it back... but this will be a legal slog if they wish to fight it.

It is astonishing that BMW cannot correct this either....

I am back, my wife knows now. So I can be clear. The website has been fixed. I will not comment on the response from BMW at this time, but I will say that the legal copy noted above carries no weight. Zero. This point coming from a very skilled attorney. This falls under False Claims - whether it was a mistake or intentionally meant to pull one over on the customer. Even having a package called SPORT ACTIVITY PACKAGE then deleting at the factory the Sport Suspension is a major issue. I will say that BMW is doing right by me on this.

So how is BMW doing right by you? Please provide details so other members with similar issues can benefit from your experience. That is, after all, the reason for these forums.

Thanks...

Interesting that this guy was apparently BANNED under his original username (2012bmwowner), and has now returned with a new name (2012bmwowner1). Wonder what the story was. Mike, can you enlighten us?

Meanwhile I am breaking out the popcorn, waiting for ard's comments on his "very skilled attorney"....

In closing, it comes as no surprise if BMW is doing the right thing by its customers. Everybody makes mistakes some times; it seems like BMW makes a harder effort than most companies to rectify its mistakes in favor of the customer.

I wasn't banned. I asked to be removed from this blog. Some of you are downright mean and obviously have nothing better to do than sit on this blog and shoot arrows at people. I did not want my wife to know or see this blog. Since that time, I have told her. And given there are some people who would like to be informed (rather than play armchair critic), I figured I would do my duty as a consumer and share my story with others. I did not expect to be attacked. I will rarely if ever post or reply here, but someone was calling me either dumb or a liar and I wanted the record to stand that I am neither. Go ahead and throw arrows at this reply, I could really care less. In terms of those who want ADAPTIVE DRIVE on your Sport Activity Package, BMW USA as a result of this post has fixed their website. Aspects of this blog do play a positive part. Also note to those who are building a car, know that apparently the SPORT ACTIVITY PACKAGE is misleading. It does not come with a SPORT SUSPENSION. Perhaps you can request they not delete the feature off at the factory, because the default right now is that they do DELETE the SPORT SUSPENSION. Best.

Originally Posted by quackbury

Interesting that this guy was apparently BANNED under his original username (2012bmwowner), and has now returned with a new name (2012bmwowner1). Wonder what the story was. Mike, can you enlighten us?

Meanwhile I am breaking out the popcorn, waiting for ard's comments on his "very skilled attorney"....

In closing, it comes as no surprise if BMW is doing the right thing by its customers. Everybody makes mistakes some times; it seems like BMW makes a harder effort than most companies to rectify its mistakes in favor of the customer.

Subscribed... to enlighten, I think.

- Mike

In the spirit of "enlightening".... If any potential buyers are reading this thread, please do your homework before asking BMW to "undelete" the sport suspension.

There is a post on the "other" AD thread who had an X5 loaner with the sport suspension, and found it damn near undrivable. And since he was from Norway (IIRC) his roads are probably better than ours.

I had a last gen X3 loaner with sport suspension once. The thing handled like a go cart, and it was a hoot to drive. But the ride was so bone jarring I was really glad to send it back.

I think it would be poetic justice if BMWNA replaced the guy's car with one that has the sport suspension he wants. Oops.

Sent from my HTC Inspire using BimmerApp

This is my third X5, and my first with the Sport Package.

I didn't like the way the sport suspension drove (ride was abusive), so I was happy to learn it is a no-cost "delete" on the current models.

- Mike

Quackbury, see how that works. You share information like Mike just did. Informative. Helpful. He doesn't get his significance from stepping on people. You should try it.

Thank you Mike. In terms of the website, it should make it clear that the sport suspension is an extra consideration and does not come standard.

Originally Posted by 2012bmwowner1

Quackbury, see how that works. You share information like Mike just did. Informative. Helpful. He doesn't get his significance from stepping on people. You should try it.

Thank you Mike. In terms of the website, it should make it clear that the sport suspension is an extra consideration and does not come standard.

For the record, we all have our own way of getting information across, and I don't necessarily think Quackbury is wrong...

I did not like the "fixed" sport suspension (E53), but I didn't have as many issues with Adaptive Drive when I tested it back in 2009 (on an E70). It is expensive, however.

- Mike

Originally Posted by 2012bmwowner1

Quackbury, see how that works. You share information like Mike just did. Informative. Helpful. He doesn't get his significance from stepping on people. You should try it.

Thanks for the etiquette lesson. For the record, I have never been so embarassed by anything I posted that I made a lame attempt to delete the content of my posts.

I am sometimes (frequently?) wrong. But I am man enough not to pull out the eraser. You should try it.