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7 Series - F01 / F02 (2009 - 2015)
The 5th generation F01/F02 BMW 7 Series flagship forum. The redesigned 7 series leads off the BMW Fxx chassis code, offering an 8 speed automatic transmission and all turbocharged engine options.

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  #1  
Old 01-05-2015, 06:16 PM
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cracked1 cracked1 is offline
Dumped a 750i for a 320i
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N63 Customer Care - RESULTS

Well, I guess I get to be the first one to post what they did. Just got my car back this evening, 8 days:

Build date: 12/2008, mileage 66,xxx

- 2 hot film air mass meter
- 2 gaskets
- 2 clamps
- 2 connecting lines
- 2 vent pipes
- 1 fuel feed line
- 1 vacuum pump
- 1 oil and filter change

Notes:

- injectors all index 11, no need to replace (I recently found out all 8 were replaced with the prior owner 20K miles ago)
- timing chain ok
- programmed vehicle oil service conversion
- express wash!

Guess that's that... Runs great as far as I can tell (knock on wood)...

No prices mentioned at all, just "n/c"...

Apparently, they checked a ton of other things (got some 4 page PDF document); SA stated nothing further was needed. Surprising as they usually come up
with at least SOMETHING you should get done, but hey, I'll take it...

Last edited by cracked1; 01-07-2015 at 10:27 AM. Reason: Expansion
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  #2  
Old 01-05-2015, 06:22 PM
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TXSTYLE TXSTYLE is offline
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Interesting...
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  #3  
Old 01-05-2015, 08:27 PM
joeyrs416 joeyrs416 is offline
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Good thread. Let's keep all results here.
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  #4  
Old 01-05-2015, 10:47 PM
J750 J750 is online now
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So they shortened the oil intervals now? What about those who followed BMW's service manual and got it done once a year? Do they get a new engine?
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  #5  
Old 01-07-2015, 08:29 AM
g0tb00st g0tb00st is offline
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Originally Posted by J750 View Post
So they shortened the oil intervals now? What about those who followed BMW's service manual and got it done once a year? Do they get a new engine?
That's the upcoming N63 Engine Replacement Campaign
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  #6  
Old 01-07-2015, 08:35 AM
chrischeung chrischeung is offline
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Does the car feel any different? It doesn't seem like any of those changes would change the engine performance. More preventative?
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  #7  
Old 01-07-2015, 08:39 AM
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1bad540 1bad540 is offline
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even 10k is a joke. I change mine and always have every 5k. sometimes 3k.
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  #8  
Old 01-07-2015, 08:52 AM
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cracked1 cracked1 is offline
Dumped a 750i for a 320i
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Quote:
Originally Posted by chrischeung View Post
Does the car feel any different? It doesn't seem like any of those changes would change the engine performance. More preventative?
Not really, it seems the same. It might be a bit more "throaty" sounding under higher degrees of acceleration, but that could just be me.
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  #9  
Old 01-07-2015, 09:29 AM
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Quote:
Originally Posted by 1bad540 View Post
even 10k is a joke. I change mine and always have every 5k. sometimes 3k.
This.
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  #10  
Old 01-07-2015, 09:55 AM
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SLS-BMW SLS-BMW is offline
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N63 Customer Care - RESULTS

Thanks for the report! It would be helpful if everybody posted their build date & mileage too along with what was done.
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  #11  
Old 01-07-2015, 10:28 AM
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cracked1 cracked1 is offline
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Originally Posted by SLS-BMW View Post
Thanks for the report! It would be helpful if everybody posted their build date & mileage too along with what was done.
Done!
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  #12  
Old 01-07-2015, 01:39 PM
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wjhughes420384 wjhughes420384 is offline
2009 F02
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Quote:
Originally Posted by J750 View Post
So they shortened the oil intervals now? What about those who followed BMW's service manual and got it done once a year? Do they get a new engine?
pretty close, my tech told me that's what the timing chain replacement is about, they have to pull the engine to replace them
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  #13  
Old 01-07-2015, 04:44 PM
DLF750 DLF750 is offline
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me too, i change the oil midway between intervals, just to be safe and I drive about 22k miles a year.
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  #14  
Old 01-07-2015, 05:45 PM
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wjhughes420384 wjhughes420384 is offline
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got a call, my car is ready for pickup, out of town, can't get it til fri. will post results when I pick it up
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  #15  
Old 01-07-2015, 05:52 PM
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My chariot is awaiting parts...

Just happy she's in there getting the work done. My understanding:

Very "model specific tests" are performed. Results are sent to BMW. They are then interpreted, parts ordered and job assigned.
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  #16  
Old 01-07-2015, 06:15 PM
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wjhughes420384 wjhughes420384 is offline
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i suspect they are going to be running short of parts soon
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  #17  
Old 01-07-2015, 06:37 PM
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SLS-BMW SLS-BMW is offline
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Quote:
Originally Posted by wjhughes420384 View Post
i suspect they are going to be running short of parts soon

I don't think BMW would have started this campaign if they weren't prepared...oh wait, did I just say that!!!
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  #18  
Old 01-07-2015, 07:21 PM
MrLXI2010 MrLXI2010 is online now
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Saw this on Bimerpost today.
Originally Posted by NickG_TechniqueTuning View Post

This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:

- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles

Even if your car is out of warranty (ie, 5 years old and has 200k miles), it is covered by this campaign and costs the owner nothing. The dealers are instructed to call all N63 owners in their area and schedule the cars to come in for this service, pending the dealership's availability. The dealership is instructed to provide a loaner car of equal or higher class to the customer (per N63 Customer Care Package Outbound Service Script document).

BMW is also offering extra incentives for owners affected by this campaign to trade in their N63 vehicle and purchase a new car (called the N63 Customer Loyalty Offer, details in a separate sales bulletin).

Also associated with this campaign is the "N63 Customer Appreciation Program". The dealerships are authorized to provide the customer with a gift of $50 value. This could be a gas card, gift bag containing BMW Lifestyle products, vehicle detailing, etc.
On December 29th, 2014, BMW released Bulletin "B001314" or the "N63 Customer Care Package " affecting any vehicle that saw use of the 4.4-liter V-8 (N63B44O0) within the 5 Series, 6 Series, 7 Series, X5, and X6 model lines manufactured between 2008 and 2013. Dealership instructions include checking the timing chain for stretching and replacing it if necessary, replacing the fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor.

The sweeping recall also extended to vehicles that had gone out of warranty, no matter how many miles were accumulated on the vehicle.

Additionally, the service interval would be shortened to nearly half, with a 12 month/10,000 mile (16,000 km) check-up instead of the long-life treatment the BMW had been maintaining up to that point, requiring a check every 2 years and 15,000 miles (25,000 km).

In June of 2013, dealerships had received a service bulletin regards to the N63 powerplant, which amended the oil capacity requirements of the engine, adding a full (1) US quart to the capacity of the motor, citing "increased oil consumption" in the twin turbo V8.

Models affected by the recall included:

F01 and F02 (7 Series Sedan) produced from 3/2009 to 6/2012
F04 (Active Hybrid 7) produced from 4/2010 to 6/2012
F07 (Gran Turismo) produced from 9/2009 to 6/2012
F10 (5 Series Sedan) produced from 3/2010 to 7/2013
F12 (6 Series Convertible) produced from 3/2011 to 7/2012
F13 (6 Series Coupe) produced from 7/2011 to 7/2012
E70 (X5) produced from 3/2010 to 6/2013
E71 (X6) produced from 7/2008 to 6/2014
E72 (ActiveHybrid X6) produced from 9/2009 to 9/2011

The dealership bulletin was accompanied by region sales rep meetings with branch/service managers, informing of them of the forthcoming campaign, and issuing instructions to contact all owners serviced at their branches operating the N63 engine. The accompanying marketing campaign, which would be a major focus of 2015 for BMW world-wide, was intended to dampen the affect of such a wide spread recall on BMW's waining brand loyalty and customer service issues. The tactics of which could be seen in the extended efforts surrounding the recall.

BMW dealerships were instructed to offer extra incentives for owners affected by this campaign, offering trade-in cash bonuses for their N63 equipped vehicles with the purchase of a new BMW (details in a separate sales bulletin - "N63 Customer Loyalty Offer"). Sales teams were also provided with discretionary authorization to provide customers with a gift of $50 value, including anything from a gas card, gift bag containing BMW Lifestyle products, or vehicle detailing.
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  #19  
Old 01-07-2015, 08:28 PM
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SkyDan SkyDan is offline
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Originally Posted by MrLXI2010 View Post
The dealership is instructed to provide a loaner car of equal or higher class to the customer
When I asked for a seven loaner I was told they never had any.
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  #20  
Old 01-07-2015, 08:57 PM
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7ner 7ner is offline
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they always tell me next appointment while make sure we put you in a 7
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  #21  
Old 01-07-2015, 08:58 PM
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7ner 7ner is offline
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Quote:
Originally Posted by MrLXI2010 View Post
Saw this on Bimerpost today.
Originally Posted by NickG_TechniqueTuning View Post

This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:

- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles

are they calling people in for this or are you guys just making appointments
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  #22  
Old 01-07-2015, 09:08 PM
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TXSTYLE TXSTYLE is offline
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Originally Posted by SLS-BMW View Post
I don't think BMW would have started this campaign if they weren't prepared...oh wait, did I just say that!!!
Now you've done it....
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  #23  
Old 01-07-2015, 10:12 PM
Ghost_Rider Ghost_Rider is offline
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Sounds like a recall that BMW refuses to call a recall
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  #24  
Old 01-07-2015, 10:57 PM
dbs600 dbs600 is offline
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Originally Posted by Ghost_Rider View Post
Sounds like a recall that BMW refuses to call a recall
Honestly, it's not funny, and otherwise sad; so much wasted time and aggravation over the years.

Nothing will change, and trust you, me, these vehicles and engines will continue to have problems.

BMW takes us for fools.
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  #25  
Old 01-08-2015, 07:38 AM
Leftlane11 Leftlane11 is offline
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Originally Posted by dbs600 View Post
Honestly, it's not funny, and otherwise sad; so much wasted time and aggravation over the years.

Nothing will change, and trust you, me, these vehicles and engines will continue to have problems.

BMW takes us for fools.
This.

And this is exactly why this will be my last BMW ever. Who needs all this aggravation? I'm done - no mas. BMW will have to rely on the bros who just have to have the roundel to look good with their $1500 lease payments, but they aren't getting any more of my money.
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