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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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  #1  
Old 02-12-2014, 10:44 AM
bmw735i bmw735i is offline
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Location: Fremont, CA
 
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Mein Auto: BMW 735i
2011 BMW 528i (F10) Head Resistant deployed

I have 2011 528i Sedan. I got rear ended by some a*****. There is virtually no damage to the car (very small ding on the bumper. However driver side active head restraint deployed. Now I'm getting the message about system malfunctioning. Is there way to reset it without going to a dealer? Also, how do I push headrest back to the original location? I got the part (Repair kit, crash-active head restraint) from the dealer to replace.

Does anyone know how to fix this issue by replacing the repair kit? The dealer is charging $300. Repair kit is not included. I tried couple of YouTube videos. But itís not showing me that model that I have (Headrest adjust button is on the back cap). Please let me know.

Here is the link that I tried

Thanks in advance for your help!_a_
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  #2  
Old 03-06-2014, 04:22 PM
bmw735i bmw735i is offline
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Not received any reply for this issue. Please let me know how to remove the head rest back cover.
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  #3  
Old 03-06-2014, 04:52 PM
weinschela weinschela is online now
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It is supposed to deploy to protect you. I'll bet that BMW wants the dealer to reset it, and not you -- for purposes of controlling their liability were it to fail in the future. Also, if you were rear ended, wouldn't insurance cover this as a repair from collision damage?
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Old 03-08-2014, 08:40 AM
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quackbury quackbury is offline
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I don't get it. OP bought an expensive (used) car, and now won't spend $300 of his own money (or better yet, $300 of the at-fault driver's insurance company's money) to repair a part that could save his life. He joins BF and makes makes a post, then 3 weeks later posts a testy follow-up like we somehow owe him an answer.

Utter fail.
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  #5  
Old 03-08-2014, 10:25 AM
beashonda beashonda is offline
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Quote:
Originally Posted by quackbury View Post
I don't get it. OP bought an expensive (used) car, and now won't spend $300 of his own money (or better yet, $300 of the at-fault driver's insurance company's money) to repair a part that could save his life. He joins BF and makes makes a post, then 3 weeks later posts a testy follow-up like we somehow owe him an answer.

Utter fail.
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  #6  
Old 03-08-2014, 02:04 PM
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tturedraider tturedraider is offline
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Quote:
Originally Posted by weinschela View Post
It is supposed to deploy to protect you. I'll bet that BMW wants the dealer to reset it, and not you -- for purposes of controlling their liability were it to fail in the future. Also, if you were rear ended, wouldn't insurance cover this as a repair from collision damage?
this. Insurance of at fault party should cover this repair.
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  #7  
Old 03-08-2014, 03:23 PM
nirvana19 nirvana19 is offline
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Perhaps the incident was minor enough that insurance never came into the picture, or perhaps the a****** rear ended and drove away (has happened to me not once, but twice in DC - one was a taxi and the DC police refused to look into despite me having the last 4 digits of the license plate number).

If the user did indeed have a 735i (probably an E32), then perhaps this user is like me and is comfortable wrenching on a car (including working on systems related to safety like airbags, brakes, etc.) and finds it silly to pay $300 for what is probably a 10 minute job (once you know how to remove the silly headrest cover, which probably involves some strange pulling or pushing at an odd angle that is unintuitive but simple when someone gives you some guidance).

I think it's silly to disparage someone for asking a simple question - his response was hardly testy, just an efficient way of bumping up a post in case someone does know the answer to his query. One of the best things about BMW ownership, historically, has been the enthusiastic and supportive community surrounding the cars, both old and new.

For my part, I'm going to ask my bmw tech friend and try to get that answer.
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  #8  
Old 03-09-2014, 09:50 AM
DavidZ DavidZ is offline
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When I was rear ended in November 2012 my head rest device was activated. When I was getting estimates both the BMW body shop and a non-BMW body shop told me that the head rest should be replaced. They said you might be able to re-set the device, but it might not work next time you are rear-ended.

edit: And yes, the other person's insurance covered the replacement.

Last edited by DavidZ; 03-09-2014 at 09:52 AM.
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