Do Not Buy: BMW X6M VIN: 5YMGZ0C52D0C40128
Purchased a 2013 BMW X6M 5YMGZ0C52D0C40128 and was informed by the sales person, Michael Gioscio that the vehicle was in impeccable condition with the exception of a small imperfection on the rear bumper. Prior to shipping the vehicle to me, the dealer was to install the 3M Clear shield and burned through the paint. The shop was to repaint the the front quarter panel but did such a poor job: signs of overspray, paint runs and color mismatch. In addition, the vehicle arrived damaged with scratches to the rear passenger door and door handle. The rear wheel was dented and wobbles when driven. The dealership is not honest and I would never recommend them to anyone. I was hoping to purchase my 4th BMW but the entire ordeal became such a nightmare. I am still fighting to get my deposit back and the dealership is already trying to sell this vehicle once more. I had also opened a complaint on the BBB. Dishonesty is redefined with these people and a disgrace to the brand.
BMW NA rewinded the entire process and any money paid. The dealership however lied to me that the wheel/tire protection package was not refundable because it was already paid for and will remain with the vehicle... I asked the obvious question: Would the new buyer inherit the protection package? The Sales Manager Aaron Allsopp then told me in the same breath that the next buyer would also have to pay for the plan. I told them that they are wrong and that are trying to double dip. I was also told that the comprehensive maintenance plan was not refundable in addition to the registration/taxes paid. The dealership was telling me that I owed them in excess of $13000... I called BMW NA and was told that the wheel tire package and the maintenance plan was 100% refundable. I spoke with the DMV and was told that there is a 90 day period to apply for the registration/tax refund from the state... I have caught the dealership in this lie and am trying to warn any other potential buyers to stay away from this vehicle/dealership. I am still awaiting for my deposit to be returned to me and yet this dealership is already trying to sell the vehicle once again... shameful act.
Last edited by KCS; 09-22-2016 at 09:19 AM.
Reason: Need to include name of dealership and location: Herb Chambers BMW of Boston