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E90/E91/E92/E93 (2006 - 2013)
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  #1  
Old 02-02-2016, 11:04 AM
Coleman1 Coleman1 is offline
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Location: Los Angeles
 
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Mein Auto: 2011 328i
Help: Dealership Broke FRM Module

Hey folks,

So my car, 2011 328i coupe, was misfiring one morning so I took it in to the dealership. The fix was covered under an emissions warranty, I forget exactly what he said they did, but to replace it they needed to disconnect the battery.

When they reconnected the battery the FRM module shorted out. Now they are telling me its $960 to replace the module they broke. I am told I have no headlights or horn so I can't even pick it up after work.

Do I have any recourse? It seems wrong that I'm liable for something that had never had any problem before they played around with it. Any advice helps!
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  #2  
Old 02-02-2016, 11:17 AM
fdriller9 fdriller9 is offline
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Location: NJ/Philly
 
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Mein Auto: '06 AW 330xi
Try contacting BMW NA.

I've heard of FRMs going bad due to battery disconnect though.
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  #3  
Old 02-02-2016, 01:16 PM
808AWD325xi 808AWD325xi is offline
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Location: Hillsboro, OR
 
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Posts: 97
Mein Auto: 09 335i
Quote:
Originally Posted by Coleman1 View Post
Hey folks,

So my car, 2011 328i coupe, was misfiring one morning so I took it in to the dealership. The fix was covered under an emissions warranty, I forget exactly what he said they did, but to replace it they needed to disconnect the battery.

When they reconnected the battery the FRM module shorted out. Now they are telling me its $960 to replace the module they broke. I am told I have no headlights or horn so I can't even pick it up after work.

Do I have any recourse? It seems wrong that I'm liable for something that had never had any problem before they played around with it. Any advice helps!
The is a known issue with FRM modules crashing during diagnoses and/or clearing fault memory.
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Last edited by 808AWD325xi; 03-16-2016 at 05:35 PM. Reason: removed incorrect SI B reference
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  #4  
Old 02-03-2016, 05:34 AM
Watchme Watchme is offline
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Location: MA
 
Join Date: May 2013
Posts: 725
Mein Auto: 2011 328i E90
I am really at a loss:
1. Actions by the mechanic at BMW-certified repair facility caused a problem during unrelated repair - why would owner be responsibly for any cost?
2. An electronic module fails (sometimes) during a battery disconnect - a design flaw discovered, once again, at the dealership - not covered by warranty?
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  #5  
Old 06-16-2016, 09:05 AM
SoonerScott SoonerScott is offline
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Location: Oklahoma
 
Join Date: Mar 2013
Posts: 7
Mein Auto: 2011 X5
I had the same thing happen. Does anyone have an update on this?
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  #6  
Old 06-16-2016, 10:48 AM
Vegita335i7 Vegita335i7 is offline
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Location: Florida
 
Join Date: Oct 2015
Posts: 139
Mein Auto: 335i
Lol! They broke it , now you fix it?! Ok... I do not think so..... First off never take your car back there again, find a trusted and reputable Indy, (Bimmershops.com) that way you don't get ripped off anymore by the Stealership. Don't give people more chances to screw you over...
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  #7  
Old 06-17-2016, 09:38 AM
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fun2drive fun2drive is offline
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Location: Panhandle of Florida
 
Join Date: Nov 2005
Posts: 2,772
Mein Auto: 335 vert/14JGC/ 13Outback
Virtually any reputable show would stand up for this repair. It was not a coincidence they did this not you that makes them liable even if it is a "common issue".
As is true with all things in life it is a negotiations.
If you get no satisfaction file a complaint with small claims count. It usually is a simple form stating the facts according to your opinion. Claim the cost for the repair stating what happened. Now it up to them to take time off work and defend themselves.
What do you want to bet they will negotiate a repair settlement with you that both sides can stand...
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advice needed, dealership overcharging, frm module, frm module failure, help 328i


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