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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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  #1  
Old 02-07-2013, 02:01 PM
dbs600 dbs600 is offline
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TSE / RTE Interaction / Test Drive

For those of you who have had a corporate representative visit your dealer to inspect your car or investigate a concern, were you allowed to interact or otherwise test drive your car with the “TSE” (Technical Support Engineer) or “RTE” (Regional Technical Expert)?
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  #2  
Old 02-08-2013, 06:37 AM
radarguy radarguy is offline
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In my case I was not allowed to interact with the TSE. In fact, he was totally useless. My complaint was a tire vibration. He had a rebalance done on all of the tires, observed the results and declared everything normal. The vibration was worse than before he got involved. I took it to an independent tire dealer who found that one tire had no weights on it and one tire had a manufacturing defect that caused vibration. The one with no weights could not have passed the TSE's inspection as normal since it did require weights to balance it at the independent dealers. I replaced the defective tire and everything was good. As I said, the TSE was useless.
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  #3  
Old 02-08-2013, 08:53 AM
dbs600 dbs600 is offline
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Yes, thank you for your reply. I too have found that they're not helpful and are actually detrimental! Also don't understand the rationale behind not being allowed to interact with them, when those of us who'd want to probably know our cars the best. Not right.
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  #4  
Old 08-06-2014, 08:02 PM
hatepotholez hatepotholez is offline
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What is the purpose of the TSE? Waste of time if you ask me.
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  #5  
Old 08-06-2014, 10:29 PM
dbs600 dbs600 is offline
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Quote:
Originally Posted by hatepotholez View Post
What is the purpose of the TSE? Waste of time if you ask me.
They protect BMWNA, directing dealers on how to collude with BMWNA to defraud owners, circumventing law to deny lemon law relief.

Last edited by dbs600; 08-06-2014 at 10:31 PM.
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  #6  
Old 08-07-2014, 06:41 AM
hatepotholez hatepotholez is offline
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lol he did a great job protecting BMW. My paperwork blames me haa. Lawyer time!!
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  #7  
Old 08-07-2014, 07:10 AM
dbs600 dbs600 is offline
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Quote:
Originally Posted by hatepotholez View Post
lol he did a great job protecting BMW. My paperwork blames me haa. Lawyer time!!
Exactly; tried to send you a private message, but it's not allowing me; send me one...
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