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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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  #1  
Old 02-24-2015, 10:06 AM
dandataman dandataman is offline
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Sluggish start

Hi guys,
My 2011 550 with 60k mile has started having a sluggish engine start when I crank the engine with initial white smoke coming out of the exhaust. Being that it's out of warranty, I took it to a really good guy who had always fixed complicated problems on my previously owned beamers. He said, and I quote, it's a bad cam shaft "finos" or "phinos". And it will cost close to 1500 dollars to fix. Does anyone know what he is taking about keeping in mind that English is his forth language...ie he does not speak it
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  #2  
Old 02-24-2015, 10:55 AM
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markl53 markl53 is offline
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VANOS. That's the variable valve timing system in our engines.
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  #3  
Old 02-24-2015, 01:05 PM
mark824 mark824 is offline
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Have you had the N63 CCP work done on your car? Your 2011 falls into the category of cars under the program. Look at the Stickies with over 1000 posts about it.
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  #4  
Old 02-24-2015, 01:06 PM
mark824 mark824 is offline
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I see you are in the UAE. Has the n63 program reached your area yet?
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  #5  
Old 02-24-2015, 01:40 PM
tularockstar tularockstar is offline
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Mein Auto: 2011 BMW 535i
My 2011 535i had the VANOS bolt recall work done last September.


Quote:
Originally Posted by mark824 View Post
Have you had the N63 CCP work done on your car? Your 2011 falls into the category of cars under the program. Look at the Stickies with over 1000 posts about it.
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  #6  
Old 02-24-2015, 07:08 PM
dandataman dandataman is offline
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Quote:
Originally Posted by mark824 View Post
I see you are in the UAE. Has the n63 program reached your area yet?
I don't think so but i will check with the dealer
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  #7  
Old 02-24-2015, 07:08 PM
dandataman dandataman is offline
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Quote:
Originally Posted by markl53 View Post
VANOS. That's the variable valve timing system in our engines.
Thank you. Now at least I know what he is talking about
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  #8  
Old 02-24-2015, 07:20 PM
dandataman dandataman is offline
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Quote:
Originally Posted by mark824 View Post
Have you had the N63 CCP work done on your car? Your 2011 falls into the category of cars under the program. Look at the Stickies with over 1000 posts about it.

Unfortunately the dealer here is not honoring the recall. especially when my car is a US import....
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  #9  
Old 02-24-2015, 07:40 PM
dewana421 dewana421 is offline
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Quote:
Originally Posted by dandataman View Post
Unfortunately the dealer here is not honoring the recall. especially when my car is a US import....

Sorry to hear that. You guys have left hand drive at UAE? I though it was RHD there. It's been a while I been there so can't remember.
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  #10  
Old 02-24-2015, 09:02 PM
dandataman dandataman is offline
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Quote:
Originally Posted by dewana421 View Post
Sorry to hear that. You guys have left hand drive at UAE? I though it was RHD there. It's been a while I been there so can't remember.
LHD
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  #11  
Old 02-28-2015, 06:26 PM
dandataman dandataman is offline
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Hi Guys,

Here is an update. car is back from the shop after changing the VANOS and had a full programming. Still having the same problems. Hard start and black smoke when taking off. It was a tolal waste of 1500 dollars. I hate to admit it but I now agree with some of the threads I have read. "They don't make them like they used to". It's time for the beamer to go !
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  #12  
Old 03-01-2015, 02:15 AM
Edino Edino is offline
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I was last week at our local dealer AGMC for a routine service. There was a, X6 (N63 2013) customer arriving with the same complaint as you stated. That car was inspected on the bay next to me; when it started up it deposited a lot of white smoke. In addition, it run crap, and the sounded like a diesel! Still, the owner managed to arrive on own power...
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  #13  
Old 03-01-2015, 04:59 AM
BimmerAmerica BimmerAmerica is offline
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I hope you got your $1,500 back, sounds a little scammy to me. Maybe you can work with a US dealer that will help facilitate the paperwork for the N63 CCP program. Not sure if it's possible for them to use an outside shop (the BMW dealer near you) for warranty work but it's worth a try.
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  #14  
Old 03-01-2015, 08:47 AM
dandataman dandataman is offline
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Quote:
Originally Posted by BimmerAmerica View Post
I hope you got your $1,500 back, sounds a little scammy to me. Maybe you can work with a US dealer that will help facilitate the paperwork for the N63 CCP program. Not sure if it's possible for them to use an outside shop (the BMW dealer near you) for warranty work but it's worth a try.
Hello again,

I finally got hold of the local BMW dealer, Abu Dhabi motors. The manager confirmed that there are two recalls on my car, one for the timing chain and the second was the N63. Don't get excited yet. He said that because my car is a US import, they have no records of the service history and refused to fulfill the recall keeping in mind that this was my car in the US and I shipped it when my job relocated to this region. Any suggestions? If I want to file a complaint with the BMW head office, who do I contact?
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  #15  
Old 03-01-2015, 08:49 AM
dandataman dandataman is offline
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Quote:
Originally Posted by Edino View Post
I was last week at our local dealer AGMC for a routine service. There was a, X6 (N63 2013) customer arriving with the same complaint as you stated. That car was inspected on the bay next to me; when it started up it deposited a lot of white smoke. In addition, it run crap, and the sounded like a diesel! Still, the owner managed to arrive on own power...
Hi,
Did the Dubai dealer honor the recall?
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  #16  
Old 03-01-2015, 09:16 AM
chsu74 chsu74 is offline
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Quote:
Originally Posted by dandataman View Post
Hello again,



I finally got hold of the local BMW dealer, Abu Dhabi motors. The manager confirmed that there are two recalls on my car, one for the timing chain and the second was the N63. Don't get excited yet. He said that because my car is a US import, they have no records of the service history and refused to fulfill the recall keeping in mind that this was my car in the US and I shipped it when my job relocated to this region. Any suggestions? If I want to file a complaint with the BMW head office, who do I contact?

Call BMW North America customer relations and explain your situation. Since you are the original and only owner of the car, they should be able to work something out with Germany and the Middle East dealer.

It is worth a try anyway.
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  #17  
Old 03-01-2015, 10:22 AM
dandataman dandataman is offline
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Quote:
Originally Posted by chsu74 View Post
Call BMW North America customer relations and explain your situation. Since you are the original and only owner of the car, they should be able to work something out with Germany and the Middle East dealer.

It is worth a try anyway.
I sent them an email, let's hope that works. I will keep you posted...
Thanks
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  #18  
Old 03-01-2015, 12:26 PM
Edino Edino is offline
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Quote:
Originally Posted by dandataman View Post
Hi,
Did the Dubai dealer honor the recall?
No idea, I only observed from a distance, and left once my car intake was completed. I think your best next step is contacting BMW directly like some here suggested.

I do not know if you are aware that there is a BMW club in the UAE (google it). You maybe able to find specific recall information on their forum, or find someone that went trough this issue already here in the UAE.
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  #19  
Old 03-01-2015, 11:44 PM
dandataman dandataman is offline
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Quote:
Originally Posted by Edino View Post
No idea, I only observed from a distance, and left once my car intake was completed. I think your best next step is contacting BMW directly like some here suggested.

I do not know if you are aware that there is a BMW club in the UAE (google it). You maybe able to find specific recall information on their forum, or find someone that went trough this issue already here in the UAE.
I have seen that before and thought they were focusing on the wrong thing. I do not want to prejudge but the database on this site is much more comprehensive.

Thank you for the suggestion though...
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  #20  
Old 03-23-2015, 12:20 AM
dandataman dandataman is offline
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Quote:
Originally Posted by mark824 View Post
I see you are in the UAE. Has the n63 program reached your area yet?
Just an update ....went to the dealer in Dubai, recall was honored of course after paying 500 dollars as a full checkup fee which was okay. The result was that all injectors and vacuum pump will be replaced. The care is scheduled to go in next week. Letís hope this fixes it.
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