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Buyer/Seller Feedback Forum
Post your positive or negative feedback about transactions with members or vendors here.

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Old 03-27-2014, 04:29 PM
vitog123 vitog123 is offline
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Location: CA
Join Date: Mar 2014
Posts: 3
Mein Auto: 2013 335
Exclamation Burger Motorsports WARNING

Hi All, this is just a friendly noticed to fellow BMW owners. We all drive some nice expensive dependable cars here. I would hate for anyone else to experience this.

I just wanted to let everyone know about a recent experience with Burger Motorsports. I purchased a N55 JB4 after reading some mixed reviews about the company; the thing that swayed me to make my purchase was actually seeing the JB4 in action. I ignored several negative reviews about support because I felt that I was experienced enough in installing car mods and would not need help installing such a simple item. It also seemed like the product worked for quite a few people… However, when they don’t work, they DESTROY your car and your warranty and there is no way around that.
This thread is a warning…. If you install this you are taking a huge chance if you wish to keep your car under warranty and/or running dependably or expect support to resolve any issues. Burger Motorsports has made it really easy to ruin a $60k car with a simple $500 dollar purchase.
After installing the N55 JB4 (completely correct - step by step according to the instructions) onto my perfect condition, - never had an issue- 2013 BMW 335, the N55 JB4 destroyed my cars ECU, program/encode control units and the intake air temp/pressure sensor.
What really sucks about Burger Motorsports is the lack of support and lack of motivation to help or take responsibility from beginning to end. Burger Motorsports even forced me to pay for return shipping.
The steps taken to figure this out were painstaking and very inefficient, almost 2 weeks of non-support and deflection and defensive gibberish. Burger Motorsports REFUSED to speak on the phone while repeatedly saying they don’t have phone support. This lack of phone support message was of course delivered to me via e-mail; these emails oddly enough included “Sent from my iPhone” in the signature.

To summarize my actual experience of Burger Motorsports support:

ME: Initial request for help….. and asked if they had a phone #
-Wait 15 minutes for a return email
BM: requested a picture of the install…
ME: sent and asked for a phone #
-wait 5-15 more minutes to get the next email
BM: ask about the install process
ME: reply and send another picture and asked for a phone #
-hit refresh for another 15 min wait….
BM: Advised to reinstall and send pictures.
…you get the idea
*This process produced no results

They decided to send out a new unit which left me without a running car until the new unit arrived (4 days later)
The new unit was installed once again and the same process happened again. No clue how to fix, no urgency, no phone support, no accountability.
For 2 weeks I was without a running car and no one would call me on the phone to help fix the issue.
In the end, the N55 JB4 was returned. I received a refund and no follow up or questions into what happened or what happened to my car after knowing it was disabled.
I took the car to BMW and paid the price for trying to mess around with a HIGH RISK product from a lousy, non-supportive company that doesn’t care about ruining peoples cars.
The JB4 seems like a good idea if you are willing to risk destroying the electrical system on your car and if you have a back-up BMW or don’t use the mod on a daily driver.

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Old 03-27-2014, 07:56 PM
Terry @ BMS's Avatar
Terry @ BMS Terry @ BMS is offline
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Location: terry@burgertuning.com
Join Date: Apr 2007
Posts: 1,693
Mein Auto: I hate PM. Email me!
Hi Vito,

As I had mentioned to you via email a week or two ago I'm sorry to hear about the negative experience. Sometimes these things just don't work out.

From our side of the fence in reviewing the emails I found our technical staff replied to your email/requests for help in a timely manor, replaced the unit with a new one upon your request despite your unwillingness to run all the specific diagnostics requested, and ultimately were polite and professional despite your generally belligerent attitude.

Technically speaking, it was was their (and my) opinion that you damaged your DME pressure sensor voltage output by plugging in and/or unplugging the JB control box with the battery connected. That is the only way to do that sort of damage. Both units sent back were installed on our test bench where they showed no faults, and moved over to our development vehicle where they also performed without issue.

Again sorry it didn't work out,
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Old 03-28-2014, 12:31 PM
vitog123 vitog123 is offline
Registered User
Location: CA
Join Date: Mar 2014
Posts: 3
Mein Auto: 2013 335

It was actually over a month ago that you sent an email, after I reached out and asked to speak with you or someone about my concerns. Taking into consideration the lack of customer service, I understand it’s easy to lose track of time on your end – not for me though. I was the one without a car this past month!

It’s a little more than "sometimes these things just don't work out"... The N55 JB4 destroyed the electronics in my car. I would say that you can classify my attitude however you wish, if any car owner here had to go through what I went through (faulty product, bad/slow support, irreversible damage to my vehicle, and not having a car for a couple weeks) they probably would not be happy either.

Technically speaking, your opinion (and the one staff guy I emailed with - Jon) could not be more incorrect simply because the battery was disconnected, please don't go there. I understand that saying that is your only way out of accepting responsibility for your product destroying my car, but, that is just not the case and not going to fly.

What you did or did not do with the units or the wiring harness after they were returned isn't verifiable. A very nice story though. I sure hope that they are not being put back into stock because you will again destroy someone elses car, not provide acceptable support, provide no customer service or urgency to fix the problem and then deflect blame and responsibility.
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