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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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Old 07-09-2014, 06:52 AM
redbull21 redbull21 is offline
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Location: SF Bay Area
Join Date: Mar 2013
Posts: 215
Mein Auto: 2014 BMW 550i
Smoked-in Loaner

Brought my car in for an overnight at the service department. The loaner they gave me was a nice black 2014 X3 with about 5,800 miles on it. The interior smelled like a casino though, just disgusting. My wife wouldn't ride in it. They had obviously tried to deodorize it so it didn't smell so bad when I first picked it up, but later on that day the smell really came out.

When I brought it back yesterday and told the service rep about it, he said I should have told him and he would have given me another car. I had mentioned it to the young employee who did the initial walk around with me, but he didn't suggest that. Oh well...

My service rep said a service customer had smoked cigars in the car, and they were going to pull the car and send it to a professional service to try and get the smell out. He said they would charge the smoking customer whatever they were charged for that service.

What kind of inconsiderate dip stick is going to smoke in a brand new $$0K BMW loaner? What a self-centered prick.

2014 550i, Dark Graphite Metallic, Mocha Nappa, Anthracite. M Sport Pkg w/704, Exec Pkg, Luxury Seating, Heated Seats, Bang & Olufsen Sound System, LED Lighting Pkg, Side and Top View Cameras.
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Old 07-09-2014, 07:59 AM
Crmgr Crmgr is offline
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Location: Brunswick Hills Ohio
Join Date: Aug 2008
Posts: 468
Mein Auto: 2008 535XI
Happens all the time. Smokers are so use to the smell that they think all they have to do is open a window and no one will notice. I was in a loaner the other day and even thought they pulled the lighter with labels that said 'No Smoking" my lungs burned at the end of the day. Shows what an addiction can do.
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Old 07-09-2014, 08:33 AM
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ScottF10 ScottF10 is offline
Location: NJ
Join Date: Feb 2013
Posts: 270
Mein Auto: F10
Some people are just fiends, and also what he said^
2012 Mercedes-Benz E350 Cabriolet
2013 BMW 528i
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