Brought my car in for an overnight at the service department. The loaner they gave me was a nice black 2014 X3 with about 5,800 miles on it. The interior smelled like a casino though, just disgusting. My wife wouldn't ride in it. They had obviously tried to deodorize it so it didn't smell so bad when I first picked it up, but later on that day the smell really came out.
When I brought it back yesterday and told the service rep about it, he said I should have told him and he would have given me another car. I had mentioned it to the young employee who did the initial walk around with me, but he didn't suggest that. Oh well...
My service rep said a service customer had smoked cigars in the car, and they were going to pull the car and send it to a professional service to try and get the smell out. He said they would charge the smoking customer whatever they were charged for that service.
What kind of inconsiderate dip stick is going to smoke in a brand new $$0K BMW loaner? What a self-centered prick.
2014 550i, Dark Graphite Metallic, Mocha Nappa, Anthracite. M Sport Pkg w/704, Exec Pkg, Luxury Seating, Heated Seats, Bang & Olufsen Sound System, LED Lighting Pkg, Side and Top View Cameras.