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F10 / F11 (2011 - Current)
The new chapter in the highly successful story of the BMW 5 Series Sedan (F10) and wagon (F11)

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  #1  
Old 12-09-2010, 06:30 AM
jhbarc jhbarc is offline
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Location: Angleton texas
 
Join Date: Nov 2010
Posts: 29
Mein Auto: 2011 BMW 528i
BMW Assist not sending GPS info

When I tried to initialize the BMW Assist as directed by our CA ( pressed the SOS button)
the BMW Assist rep was recieving my personal info but no GPS information. I talked with my service advisor and he suggested I try it again in a couple of days to see if it would work. I tried again two days later with the same results. I have schedualed a service appointment to get the issue resolved. Has anyone else had a similar expierence?
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  #2  
Old 12-09-2010, 06:42 AM
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laser laser is offline
now driving number eight!
Location: Atlanta
 
Join Date: Aug 2004
Posts: 2,172
Mein Auto: 2007 S2000
Took me about 30 days to get it going ...... issue with paperwork not being received from original signing.

The other issue that has been reported here is the car remaining in "Transport Mode" with the delivery dealer not resetting.
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"sometimes you're the windshield .... sometimes you're the bug"
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2014 328i Mojave Metallic
2009 328i Black Sapphire Metallic
2007 328i Black Sapphire Metallic
2007 Honda S2000 Berlina Black
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  #3  
Old 12-09-2010, 11:11 AM
Stevej2001 Stevej2001 is offline
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Location: California
 
Join Date: Jan 2008
Posts: 451
Mein Auto: '14 328i
I had the transport mode problem. When I called bmw assist, it just froze, saying 'call active, receiving data' or something. The service dept quickly set it right.
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2014 328i, Mineral Gray, Msport, Premium, Technology, Lighting, Driver Assistance.
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  #4  
Old 12-09-2010, 02:42 PM
cmorv cmorv is offline
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Location: providence, rhode island
 
Join Date: Dec 2007
Posts: 46
Mein Auto: 2008 335xi
Similar problem. My car is in the shop right now. My car won't receive google maps. BMW assist tried to fix, but finally told me to bring car in for service. I will update, hopefully tomorrow.
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  #5  
Old 12-18-2010, 06:43 PM
jhbarc jhbarc is offline
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Location: Angleton texas
 
Join Date: Nov 2010
Posts: 29
Mein Auto: 2011 BMW 528i
Problem resolved after at a short stay at the sevice dept.
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  #6  
Old 12-29-2010, 05:10 PM
mellowmoodFL mellowmoodFL is offline
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Location: Souteast FL
 
Join Date: Dec 2010
Posts: 1
Mein Auto: 2011 328i
I just took delivery of my 2011 328i and the BMW Assist does not transmit vehicle info or GPS location. When I press the "SOS" button in the car, the call to BMW Assist goes through, but they do not receive my vehicle info or my location. Its been in the dealer's service shop for 3 days and they have no clue what the problem is or how to fix it. What a circus.
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  #7  
Old 05-30-2014, 09:55 PM
smbsteve smbsteve is offline
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Location: Cumming
 
Join Date: Mar 2014
Posts: 2
Mein Auto: 328i
Same problem assist not receiving gps info. When I press SOS button they will answer but can't locate me. Told me to take to dealer to have it reset
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