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Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

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  #1  
Old 08-15-2012, 07:17 PM
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Itinj6 Itinj6 is online now
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Recall... Who is the Notifier?

Long story short, my wife's 2012 X6 50i died in what could've been a life threatening situation. We brought the car in and the SA told us there was a recall that caused it the car to die.

We were pretty pissed that we weren't notified of the recall prior to the incident. The SA told us that BMWNA was supposed to send us the recall letter and BMWNA told us that the dealership was supposed to send it to us.

Anybody know for sure where it comes from? My guess is BMWNA.

Thanks!
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  #2  
Old 08-15-2012, 07:20 PM
jammat jammat is offline
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Quote:
Originally Posted by Itinj6 View Post
Long story short, my wife's 2012 X6 50i died in what could've been a life threatening situation. We brought the car in and the SA told us there was a recall that caused it the car to die.

We were pretty pissed that we weren't notified of the recall prior to the incident. The SA told us that BMWNA was supposed to send us the recall letter and BMWNA told us that the dealership was supposed to send it to us.

Anybody know for sure where it comes from? My guess is BMWNA.

Thanks!
It is the responsibility of the manufacturer or legal representative thereof.
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  #3  
Old 08-15-2012, 07:34 PM
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Itinj6 Itinj6 is online now
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That's what I thought. Seems like BMWNA doesn't want to own up to this issue.

Thank you!
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  #4  
Old 08-16-2012, 08:26 AM
UncleJ UncleJ is offline
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Over the years I have never gotten a "recall" notice from a dealer. Every one has been from the manufacturer.
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  #5  
Old 08-16-2012, 12:13 PM
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Itinj6 Itinj6 is online now
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BMWNA said they sent all the recall letters to the dealerships, who were then supposed to send them out to the customers.

I needed to make sure that I can call bull spit. I knew that what they told me couldn't be right.

Thanks again for the replies.
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