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X5 E53 (1999 - 2006)
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  #1  
Old 04-20-2011, 05:06 AM
ndavey ndavey is offline
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Location: North Vancovuer, BC, Canada
 
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Mein Auto: 04 x5 4.4i
Unhappy 2004 X5 4.4i - Transmission Problems

I have a 2004 X5 4.4i BMW with 57,000 km (approx 35,000 miles). It's lightly driven and never done any towing. I bought the vehicle new, and have always had it dealer serviced.

On accelleration, and decelleration, the transmission does a hard slam, feels like the transmission is falling off the car. Based on time, it's not currently under warranty.

I should note, that I had the same problem, while it was still under warranty. At the time of service they told me it was probably something with the transmission, but they couldn't find anything wrong. However, "we did a software upgrade, and tweaked a few things" and it seemed to have fixed the problem.

Now that my vehicle is out of warranty, and the problem is back, ta da... needs a new transmission. $6000, and we're not even sure if that will fix the problem.

Contacted BMW Canada, "sorry out of warranty" - no relief.

It irks me...yes the time has expired on the warranty, but the km/miles are so low...and it was a problem they had previously worked on while under warranty.

One freind with a Volve tells me that Volvo has the same issues. While under warranty they'll tweek the software, to fix the problem and do whatever they can to get it to hold on until it's warranty has expired. I don't know if it's the same with BMW's, but my experience is soured.

Really? Should I be accepting transmission problems on a well maintained, lightly driven, low mileage vehicle? Doesn't feel right to me? Normal wear and tear?

Any thoughts are appriciated.

Personally I think BMW should step up and fix the problem, all things considered.
If not, it will be the last BMW I buy.
Time to test drive a Cayenne maybe.
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  #2  
Old 04-20-2011, 07:02 AM
Zulu95's Avatar
Zulu95 Zulu95 is online now
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Join Date: May 2004
Posts: 847
Mein Auto: 2001 X5 3.0L
It is a commonly reported problem and some who had the software upgrade report it as a fix. I would take the vehicle to an indy transmission specialist and have them offer a solution without telling them what the $tealer has told you.
I'm afraid that the " temporary fix until warranty expires"solution is all to common and if I were in your shoes I would most likely never buy another BMW.
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  #3  
Old 04-20-2011, 07:15 AM
AnonCA AnonCA is offline
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Location: Southern Region
 
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Posts: 385
Mein Auto: Off-Brand
The "stealership" only take what you give them. If you go in armed with facts gleaned from this site and similar others, you are on a level playing field. The service advisors are on commission. I would think they get paid more for a non-warranty repair? Most of them aren't at all technical-minded; simply customer service(?) and sales. The decisions to fix/not fix/post-pone repairs is made by technicians and service dept managers based on profit/loss. It's definitely buyer-beware. I'm glad that there ARE forums like this where consumers can (at least hopefully) know the beast they're dealing with.
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  #4  
Old 04-20-2011, 10:10 AM
HPIA4v2 HPIA4v2 is offline
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Mein Auto: E60, E71, E92
Quote:
Originally Posted by ndavey View Post
I have a 2004 X5 4.4i BMW with 57,000 km (approx 35,000 miles). It's lightly driven and never done any towing. I bought the vehicle new, and have always had it dealer serviced.

On accelleration, and decelleration, the transmission does a hard slam, feels like the transmission is falling off the car. Based on time, it's not currently under warranty.

I should note, that I had the same problem, while it was still under warranty. At the time of service they told me it was probably something with the transmission, but they couldn't find anything wrong. However, "we did a software upgrade, and tweaked a few things" and it seemed to have fixed the problem.

Now that my vehicle is out of warranty, and the problem is back, ta da... needs a new transmission. $6000, and we're not even sure if that will fix the problem.

Contacted BMW Canada, "sorry out of warranty" - no relief.

It irks me...yes the time has expired on the warranty, but the km/miles are so low...and it was a problem they had previously worked on while under warranty.

One freind with a Volve tells me that Volvo has the same issues. While under warranty they'll tweek the software, to fix the problem and do whatever they can to get it to hold on until it's warranty has expired. I don't know if it's the same with BMW's, but my experience is soured.

Really? Should I be accepting transmission problems on a well maintained, lightly driven, low mileage vehicle? Doesn't feel right to me? Normal wear and tear?

Any thoughts are appriciated.

Personally I think BMW should step up and fix the problem, all things considered.
If not, it will be the last BMW I buy.
Time to test drive a Cayenne maybe.
That seems BMW position lately with "goodwill" out of waranty in bad economy.

With transmission it's hard to say what went wrong, your best bet would be to get second opinion from ZF trans specialist, I'll Google these shops in your area or yellow pages them.
I am not saying you won't need new trans but some people have good luck (or better luck) by replacing the valve-body, sensors etc. The real bad transmission will give you, fail-trans-safe SES on the dash accompany by no shifting whatsoever, or only reverse, or only 4th or 5th gear etc not hard/jerk during slow down, you may have bad speed sensor for example not new clutch packs and bearing seals.

In any rate good luck, I for one keep praying my 2002 X5 will hold it's trans until I have money to replace the whole car.
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  #5  
Old 04-22-2011, 03:33 PM
jrodriguez069 jrodriguez069 is offline
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Location: Orlando, FL
 
Join Date: Jan 2011
Posts: 5
Mein Auto: 2004 X5
I have had a similair problem with my 2004 X5 4.4 Sport Package. Started feeling a real light knocking in the back for two days, yesterday I get off of work early to clean my lemon as my wife calls it. After washing, waxing and cleaning the engine compartment IO didnt even get ten miles out when I got hit with the trans Failsafe Mode. Took it to my shop, my mechanic told me dirty electrical swith/ plug into tranny dirty and low one quart. Today I pick up and like it was never there, I go pick up my kid and it starts shifting realhard. Mech call and he says bring her in, just found out that the alternater wasnt provciding enough juice for all the components which made my message come uip. We shall see tommorrow. PraY for me guys
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  #6  
Old 10-30-2011, 07:46 PM
X5CLUB X5CLUB is offline
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Location: Birmingham, AL
 
Join Date: Mar 2008
Posts: 10
Mein Auto: 2005 BMW X5
Solved for Me

I had the same issue with my 2005 X5 4.4 Sport Package. I'm embarrassed by the solution. Mine has had this issue for some time and the dealer tried a software fix. It did not correct it. So, being out of warranty, I just kept driving and mostly used manual mode. The only time it really presented a problem was a rolling stop, usually on a hill. Well, about month or so ago my tire pressure light came on and one of my front tires was low, but I checked all of them. THe rest were around 30 PSI... still a little low. Well, if you look inside your door panel when you open the door, you'll notice that it says for the larger rear tires they should be inflated to 39 PSI. SO I filled them all to spec AND NOT A PROBLEM SINCE. I'm kinda surpised as to the sensitivity of the transmission. This should give my torque converter a break too. Put AIR in your tires and see what happens... 39 PSI rear for the larger tires (check your door panel).
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  #7  
Old 11-07-2011, 07:45 PM
rsceliz rsceliz is offline
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Location: Canada
 
Join Date: Sep 2011
Posts: 19
Mein Auto: BMW X5 4.4i sport
Transmission Problem

I had the same problem with my 2004 five years ago. I told them them that I have a transmission problem, while under warranty. They said they can't find the problem, and replaced some parts and it fixed temporarily. Six months later the problem came back and they said it is the transmission, and my warranty expired and it will cost me over $5,000. I told them that I reported this problem while it was under warranty, and they said they have no records. Well, I had the record, and I have been keeping it for a while, and told them that if they won't replace the transmission, I'll sue them. To follow it up my lawyer phoned them, and they fixed it for free. It only cost me a couple of hundred for my lawyer.

Robert
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  #8  
Old 12-03-2011, 09:54 PM
rsceliz rsceliz is offline
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Location: Canada
 
Join Date: Sep 2011
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Mein Auto: BMW X5 4.4i sport
2004 X5 4.4i transmission problems

NDavey, I think you should phone the dealer that you had this problem when it's under warranty. If you have you receipt or the records of your complain you have the case. It happened to me long time ago. I showed them the receipt and told them that if they are not going to fixed it, that I am going to sue them, and they did fixed the problem.

cjc
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  #9  
Old 04-09-2013, 10:24 AM
fantismo fantismo is offline
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Location: Ontario
 
Join Date: Apr 2013
Posts: 1
Mein Auto: BMW x-5
Replaced Transmission

I took my 2005 X-5/4.4L with 85,000 miles and had the transmission replaced. I bought a 100,000 mile warranty on it when I bought it used and the warranty covered the entire replacement. The inspector verified that even after the software upgrade it still was slamming hard from 1st gear to second gear. Now it works great. Smooth shifting. The new transmission was actually a rebuild with all the redesigned parts that fixed the problems this transmission was known to have. It is a known issue that is covered when you get the right extended warranty.
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