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E90/E91/E92/E93 (2006 - 2013)
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Old 09-29-2012, 03:05 PM
F3 F3 is offline
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Location: Colorado
Join Date: Jan 2009
Posts: 36
Mein Auto: 2009 BMW 335i xDrive
New Tires are great damaged rims are bad

Well last Sunday I went to Firestone to get new tires installed. Bridgestone POTENZA RE960AS Pole Position RFT, by the way are amazing tires if you are staying with RTF. As we bimmers owners are we think everyone not us don't know how to handle these cars so I'm am always making sure my car it is returned to me like how I left it. So before I went to drop it off I took pictures of each of the rims and close ups to all the road rash I already had which was minimal.

So 3 hours after I drop it off I get a call that it is ready to be picked up. I walk over to the shop and see them pulling my car into a spot so before I go in to pay of it I walk around the car to make sure no scratch or dents are there. Then I kneel down to check each of the rims. Low and behold 2 8in scraps are on 2 of my rims. So I go into pay see if they tell me anything, but of course they don't do before I pay I tell the lady as the desk about the rim damange she asks me what I want to do about it. I am speechless with anger, so I tell her to write on the bill that she agrees they damaged the rims she offers to take $40 off my bill, I laugh and say minimum right now you better take off the alignment $140. And after I take a better look at the damage I will be calling back.

Anyways I go wash off my rims and check out the damage and they are indeed f'd and it looks like the other 2 has min damage on the side but I can't see them fessing up to it since they were try to deflect the damage when I called them back. So anyway after talking to them on the phone they are replacing my 2 very damaged rims. How can a company that only does tires F them up. They gave me free alignments for life IDK if I'm going to take advantage of that.

First 2 pictures are before then next two are right after I got it back, which you can see there fingers all over it. The last if after I cleaned it up.
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2009 335i xDrive MT

If there isn't three pedals then you are not really driving.
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Old 09-29-2012, 06:58 PM
Michael Schott Michael Schott is online now
Location: Farmington Hills, MI
Join Date: Dec 2007
Posts: 6,612
Mein Auto: 2017 VW GTI Sport MT
That sucks but I'm glad they are replacing your rims. It's probably due to a new technician who obviously was not very careful.
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Old 09-30-2012, 05:30 AM
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Zooks527 Zooks527 is offline
Winding up the M235xi
Location: Mansfield, MA
Join Date: Mar 2009
Posts: 5,628
Mein Auto: 2015 M235xi / 2005 Tacoma
IANAM but I understand that runflats require some skill and specialty equipment to avoid damaging the rim.

When I changed my tires, my indy had just purchased a new tire machine setup. He asked if I would mind letting him use my car as a guinea pig for his techs to be trained by the factory rep. As I've been using him for >20 years, I trusted that they'd take appropriate care. After one false start (the initial rep who showed up hadn't been trained on the new machine either), an old hand came for the training and they all learned how to not damage RFTs.

Took and extra day, but they perfect job and comp'd the mount / balance as a thank-you.
2015 M235xi coupe, Black Sapphire Metallic, Black Leather, Fineline Stream trim, Steptronic, xDrive, ZPP, ZTP, ZCW, ZDA, ZDB, 5DP, hk w/ BimmerTech amp, Enh. BT
Ordered 3/12/15, Off the line 4/7/15, Delivered 5/14/15

Prior 40 years of cars: 1967 BelAir wagon / 1968 LeMans Tempest / 1970 Mustang Mach 1 / 1972 El Dorado / 1978 Corvette / 1981 Subaru GL wagon 4WD / 1983 s10 Blazer 4x4 / 1985 Bronco 4x4 / 1996 Bronco 4x4 / 2004 Passat 4motion / 2009 BMW 335i xDrive E92
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Old 09-30-2012, 05:44 AM
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Speedwagon Speedwagon is offline
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Location: Colorado
Join Date: Nov 2011
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Mein Auto: 2012 328IX Sportwagon
Originally Posted by F3 View Post
First 2 pictures are before then next two are right after I got it back, which you can see there fingers all over it. The last if after I cleaned it up.
I do see the damage on the rims. My question is you said that you took pictures right before dropped the car off and took the new ones right when you pick it up why is there so much brake dust on the wheels after you pick the car up? Were they driving it and braking hard?
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Old 09-30-2012, 05:49 AM
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Bemo Bemo is offline
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Location: CT
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Mein Auto: 2011 328xi
I'm paranoid to consider any other shops but the local dealer, for rims and tire work. The problem is they seem to force using OEM tires and do not budge. I'll give this another fight the the service manager before deciding what to do. Great tire choice, what I'm thinking of as my next replacement!

Sorry about the bad experience, sounds like you'll be taken care of and that's what matters most...

2015 911 Carrera GTS
2011 328xi
2011 535xi GT
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