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7 Series - F01 / F02 (2009 - current)
The new re-designed 7 series F01 / F02 leads off the BMW Fxx chassis code!

View Poll Results: Are they going to do the right thing?
yes 12 80.00%
no 3 20.00%
Voters: 15. You may not vote on this poll

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  #1  
Old 07-27-2010, 11:18 PM
graeboy graeboy is offline
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Mein Auto: 2010 750LI XDrive M Sport
Thumbs down 2010 750Li - Lemon?

Whats BMW going to do? I have a 2010 750li x drive loaded with every option. I leased the car new from BMW of Annapolis even though I live in NYC because they had one with the options I wanted. I have had problems with the car ever since i got it but it has gotten worse. Starting about 2 months ago I was getting a rough idle lately the problem has gotten out of control to the point the whole car is shaking. The check engine light comes on and the reduced power warning light comes on. 3 times I have gone to pick up the car and 3 times I had to bring it right back because the problem persists. First they tried new spark plugs next it was coils then an Injector and some sort of pump. Now at the dealer in New Jersey by the way they honestly are telling me they don't know what is wrong and are waiting for someone from BMW of North America to look at it. I called bmw corporate and told them about this issue and they said they would get back to me. Now here is the problem bot ny and maryland lemon laws only cover the first 18,000 miles I have 19,500 on the clock. I spoke to a lawyer and he told me there is some sort of federal law that would cover the car. When I spoke to BMW corporate I told them my desire is for them to swap out this car for an identical car and allow me the use of a loaner while I wait if it has to be a factory build. I also told them that my parents, brother, and 3 friends all have BMW's on my recommendations the three friends all have new 7's. So my question to you guys is, Is BMW going to do the right thing?
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  #2  
Old 07-28-2010, 01:46 AM
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LovinM6 LovinM6 is offline
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Mein Auto: 2010 750 Li
My experience tells me yes. We will see.
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  #3  
Old 07-28-2010, 04:43 AM
gassy gassy is offline
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Mein Auto: 2011 750i Milano Beige
If worse comes to worse, thankfully you leased it and didn't buy it so sooner or later you can dump this defective car. But here's to hoping that you get satisfaction sooner rather than later.
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  #4  
Old 07-28-2010, 04:44 AM
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Leslierc Leslierc is offline
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Location: Silver Spring, Maryland - USA
 
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To your question will BMW do the right thing, I don't know, it depends.

I will ask the question that I would ask you if you were my client: Why did you drive this car for 19500 miles if it had so many problems, instead of just taking it to the dealer and ask them to fix or replace? Without knowing more of the story, the fact that there are so many miles on the odometer may weigh against you. Without more information, this fact certainly does weigh against you in the court of common sense. This is not a judgment on my part, but I want to paint as clear a picture as possible of what you may be up against.

I wish you luck!
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  #5  
Old 07-28-2010, 05:26 AM
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Leslierc Leslierc is offline
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Quote:
Originally Posted by Leslierc View Post
To your question will BMW do the right thing, I don't know, it depends.

I will ask the question that I would ask you if you were my client: Why did you drive this car for 19500 miles if it had so many problems, instead of just taking it to the dealer and ask them to fix or replace? Without knowing more of the story, the fact that there are so many miles on the odometer may weigh against you. Without more information, this fact certainly does weigh against you in the court of common sense. This is not a judgment on my part, but I want to paint as clear a picture as possible of what you may be up against.

I wish you luck!
I just noticed the OP's statement that the problems began 2 months ago; so, perhaps, the high mileage can be explained by that fact. Of course, this timeframe raises other questions, like how was the car behaving up to that point and how many months was that (the period between purchase and first problem). Like I said earlier, the answer to what will BMW do is it depends. However, BMW does have a reputation of taking care of 7 Series owners, so precedent may be in your favor.
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  #6  
Old 07-28-2010, 07:54 AM
graeboy graeboy is offline
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The problems I had when I first leased the vehicle where anoying but not "lemon" issues. For example no sound from the speakers, lights burning out, a defective toe arm. The engine problem started at about 17000 miles and I took it to be addressed right away
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  #7  
Old 07-28-2010, 07:58 AM
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dalekressin dalekressin is offline
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Be very clear about the problem, no threats or rages of anger; just be clear about the problem and the desire to fix it.
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  #8  
Old 07-28-2010, 08:24 AM
Deutsch100 Deutsch100 is offline
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BMW graciously and generously bought my 2007 BMW X5 (launch supply, first new E70 to arrive at our dealer) back from me. Within a few days of ownership, I began having problems. For 4 months, I spent almost as much time in an X3 or 328i loaner car. It took about a month, with ALL the "red tape", but BMW came thru. Not only did they reimburse my money, they even paid me for the time I drove the car! I love BMW, and they way they treat customers. I know some have bad experiences, but I can only praise and say wonderful things about my dealership and BMWNA!
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Last edited by Deutsch100; 07-28-2010 at 11:07 AM.
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  #9  
Old 07-28-2010, 09:47 AM
kevingill kevingill is offline
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Mein Auto: 09 750li
same issue

they are doing substitution of collateral. what that means is they are replacing my 09 for an identical 11. same paperwork same payment same residual. the benifit is i will have an 11 with an 09 residual.
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  #10  
Old 07-28-2010, 11:07 AM
Deutsch100 Deutsch100 is offline
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Quote:
Originally Posted by kevingill View Post
they are doing substitution of collateral. what that means is they are replacing my 09 for an identical 11. same paperwork same payment same residual. the benifit is i will have an 11 with an 09 residual.
BMW did this for me on a 2004 330cic! I had MAJOR problems, but loved, loved, loved the car. I went out onto the lot, found an identical 330cic (exact same options, exact price, but totally different colour combo), they pulled up my BMW lease contract, changed the VIN #, and I drove away. It was mind blowing easy. I had no idea they could do that. I drove away in a newer car, better colour combo, 3 miles on the odometer, same exact payment and great money factor and residual....

So after my 2004 collateral buyback and my 2007 actual buyback...BMW really treats their customers right. I have total faith and trust with BMW and BMWNA!!

Good Luck!
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  #11  
Old 07-29-2010, 08:37 AM
graeboy graeboy is offline
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Mein Auto: 2010 750LI XDrive M Sport
Well yesterday the dealer told me to come and get the car it's fixed. They said they put more plugs and stuff like that. I took it home and it still doesn't feel right. Before I can call them my dealer called me this morning and said BMW wants the car back to do more work. So I am driving an hour back to the dealership right now. I can't take this anymore so far BMW hasn't done the right thing but I will update later.
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  #12  
Old 07-29-2010, 09:14 AM
csmooth79 csmooth79 is offline
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I think in the end you may be ok, my issues were well documented and they were over a much longer period however it was resolved
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  #13  
Old 08-10-2010, 02:01 PM
irokdastar383 irokdastar383 is offline
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Location: brooklyn
 
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Posts: 2,262
Mein Auto: 745li
if i were you i would just tell the dealer i am leaving the car and get me a new one. show them how many times you had to go back and forth and get them to change it for you. i feel bad for the next guy who buys that car
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  #14  
Old 08-10-2010, 06:26 PM
graeboy graeboy is offline
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Mein Auto: 2010 750LI XDrive M Sport
update

Well it looks like BMW is doing the right thing. They are doing what they call an exchange of collateral for me. They have a car priced around the same as mine coming in (its actually at the port now) and they say they are going to swap them for me. So it looks good but I'll let you know when it is done.
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  #15  
Old 08-11-2010, 11:49 PM
graeboy graeboy is offline
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Mein Auto: 2010 750LI XDrive M Sport
update 2

Bmw did do the right thing I swapped out cars today. Goodbye to the troubled 2010 msport 750lxi hello 2011 individual lxi. The only car we could locate that had all my options was a 2011 ruby black individual with champagne interior and piano wood it has all the bells and whistles the old car had plus active cruise which is a great toy. BMW did the right thing and I am satisfied with the resolution. I also can't say enought about the great people at JMK BMW in springfield, nj for guiding me through this process.
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  #16  
Old 12-18-2014, 07:00 PM
mrkenmills68 mrkenmills68 is offline
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Location: Texas
 
Join Date: Dec 2014
Posts: 1
Mein Auto: 750 LI
I had this problem and it turned out to be the differential pressure sensor and boot. They changed it out and the car runs like new. It took them a minute to figure it out. I have a 2007 750 LI.
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  #17  
Old 12-18-2014, 07:26 PM
Rdsii Rdsii is offline
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Location: NJ
 
Join Date: Mar 2013
Posts: 95
Mein Auto: 2013 750i x Msport, B&O,
put a good email and/or letter to BMW of NA. provide details of what happened don't make it personal. Just factual. All i can say is I was not disappointed in the results.. Good luck!
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  #18  
Old 12-19-2014, 12:08 PM
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Popoemt Popoemt is online now
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Yikes! Revived from the deadddd!!!!

Zombie Thread!
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