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Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

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  #1  
Old 09-26-2012, 02:59 AM
clabont clabont is offline
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Location: Mill Valley
 
Join Date: Sep 2012
Posts: 3
Mein Auto: F30 335i
Bay Area Collision Repair Suggestions?

Yeah, so the worst thing that could have happened, happened. I had my 2012 F30 335i for less than a month, and the front-end is smashed. Damage to left fender, hood, and of course the bumper. No internals damaged.

I am in the North Bay Area, but I'm willing to have it towed to have a proper, clean, and immaculate fix done on it.

Does anyone have any suggestions? Ideally close to the North Bay... But I'll take it anywhere. I have good insurance, if that helps.
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  #2  
Old 09-26-2012, 07:36 AM
UncleJ UncleJ is offline
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Location: Silicon Valley
 
Join Date: May 2006
Posts: 6,526
Mein Auto: '06 X3
What about Sonnen -- right down the road from you. I haven't lived in Tiburon for years but they were always top notch and have heard nothing since to change my view.
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Old 09-26-2012, 09:00 AM
clabont clabont is offline
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Location: Mill Valley
 
Join Date: Sep 2012
Posts: 3
Mein Auto: F30 335i
Well, their sales has left things to be desired. If you've heard or experienced their service to be great, then I haven't heard anything other than good yet.

There's also a shop, European Performance. Novato... Not sure how I would evaluate between the two.

What about BMW Certification? SF has one. Is it a big thing?
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  #4  
Old 09-26-2012, 09:01 AM
clabont clabont is offline
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Location: Mill Valley
 
Join Date: Sep 2012
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Mein Auto: F30 335i
Quote:
Originally Posted by UncleJ View Post
What about Sonnen -- right down the road from you. I haven't lived in Tiburon for years but they were always top notch and have heard nothing since to change my view.
Just noticed you're Silicon Valley. I work out of the area lol
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  #5  
Old 09-26-2012, 01:12 PM
UncleJ UncleJ is offline
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Location: Silicon Valley
 
Join Date: May 2006
Posts: 6,526
Mein Auto: '06 X3
I would be surprised to learn that Sonnen's body shop is not certified. Actually around here I have not seen any major dealer shops that are not. Remember, the dealership has different profit centers, sales of course being one, used cars (very profitable!), another the F&I person, a third, the service center another and finally the body shop. Although sometimes you find these part of service's empire as well. Sometimes (rarely) you might find a "tenant body shop" located at the dealership but not part of it. These I believe would be most likely to be not "certified" -- but again, depends.
That is quite a commute from Mill Valley to the "other" valley! I did it from Tiburon briefly but but it was too much -- although I do love the North Bay and Tiburon was great!

Last edited by UncleJ; 09-26-2012 at 01:14 PM.
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