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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > F10 / F11 (2011 - 2016)

F10 / F11 (2011 - 2016)
The sixth generation of the BMW 5 Series Sedan (F10) was produced from 2011 - 2016 with LCI updates arriving in 2014. In the US BMW offered a hatchback 5 Series Gran Truismo (F07) and the rest of the world also go a Station Wagon/Touring version F11.

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  #1  
Old 09-23-2015, 02:23 PM
singhpunjabi singhpunjabi is offline
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Need help guys!!

So my sat radio was not working took to the dealer. They told me antenna was water damage without even opening it. They are denying the warranty because there is vinyl wrap on the roof. They told me 700$ to fix it. After I told them to go head and fix it. I got a call today saying I drive and radio got short circuit due to that problem when they were trying to program the sat radio. Asking for 3 grand. Warranty will not cover. Pls help guys any suggestions wud be appreciated. Thanks

Sat radio was not working before when I bought the car. I thought I had to pay first. And Last week I called them they told me I had a free one year. I thought sat radio channels wud come up after I called them. But nothing Happened so took it to the dealer.
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  #2  
Old 09-23-2015, 04:04 PM
singhpunjabi singhpunjabi is offline
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If there was water damage on antenna it would of affected other things too like radio signal and navigation Gps?? Everything else was working fine.
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  #3  
Old 09-23-2015, 07:20 PM
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tim330i tim330i is offline
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If they shorted it out while trying to fix it the replacement of that equipment should be on them.
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  #4  
Old 09-23-2015, 07:28 PM
singhpunjabi singhpunjabi is offline
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Originally Posted by tim330i View Post
If they shorted it out while trying to fix it the replacement of that equipment should be on them.

Thank u for reply. Everything else was working fine beside sat radio. Now they telling me it needs a new radio module.
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  #5  
Old 09-23-2015, 07:37 PM
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tim330i tim330i is offline
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I'd want to know exactly what happened before I would pay for anything.
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  #6  
Old 09-23-2015, 07:49 PM
singhpunjabi singhpunjabi is offline
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Need help guys!!

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Originally Posted by tim330i View Post
I'd want to know exactly what happened before I would pay for anything.

I never used satellite radio before I called sat radio ppl last week to get the activation thought it would start working but on I drive under satellite option it just says category with question mark nothing else. And next to esn number it's blank nothing.

Last edited by singhpunjabi; 09-23-2015 at 08:07 PM.
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  #7  
Old 09-23-2015, 07:53 PM
singhpunjabi singhpunjabi is offline
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Pic of antenna viynal wrapped
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  #8  
Old 09-23-2015, 09:25 PM
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tim330i tim330i is offline
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The antenna could have been damaged if it was removed when wrapped.
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  #9  
Old 09-23-2015, 09:45 PM
singhpunjabi singhpunjabi is offline
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Originally Posted by tim330i View Post
The antenna could have been damaged if it was removed when wrapped.

They put a new one charging me 700$ still not working. Now they are trying to blame other things. Also there was no leak inside the roof. I'm not even sure if the old antenna was working properly or not. Cus other things were working fine like radio n gps. Which I think use the same antenna.
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  #10  
Old 09-23-2015, 10:12 PM
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tim330i tim330i is offline
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It sounds like you don't trust the dealership. In that case I advise you take it somewhere else.

It is possible that the antenna got damaged as a result of the wrap and that damage fried other components. That being said if there is water damage I would think there would be signs of it.
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  #11  
Old 09-23-2015, 10:22 PM
singhpunjabi singhpunjabi is offline
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Originally Posted by tim330i View Post
It sounds like you don't trust the dealership. In that case I advise you take it somewhere else.

It is possible that the antenna got damaged as a result of the wrap and that damage fried other components. That being said if there is water damage I would think there would be signs of it.

I made a appointment earlier from where I bought the car which is like 60 miles away. They told me to bring it in on Monday. Let's see what they say.
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  #12  
Old 09-24-2015, 09:03 AM
singhpunjabi singhpunjabi is offline
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Update: just got a call from dealer. They took the battery wires out and left it over night. And today when they started the car. Everything started working even the sat radio.
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  #13  
Old 09-24-2015, 06:56 PM
krishmk krishmk is offline
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Originally Posted by singhpunjabi View Post
Update: just got a call from dealer. They took the battery wires out and left it over night. And today when they started the car. Everything started working even the sat radio.
Next time skip this dealer.. they have no idea what they are doing or talking...
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  #14  
Old 09-24-2015, 07:07 PM
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Originally Posted by singhpunjabi View Post
Update: just got a call from dealer. They took the battery wires out and left it over night. And today when they started the car. Everything started working even the sat radio.
Did they refund you your $700?
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  #15  
Old 09-24-2015, 07:53 PM
singhpunjabi singhpunjabi is offline
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Originally Posted by quackbury View Post
Did they refund you your $700?

No actually paid 800$. They said warranty won't cover due to vinyl wrap. They took the vinyl off from antenna n put a (new)black color antenna and sealed it good . Also they said since everything is working fine now in future everything will b covered under warranty.

Last edited by singhpunjabi; 09-24-2015 at 08:03 PM.
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  #16  
Old 09-25-2015, 07:49 AM
Quacker Quacker is offline
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There is a good chance that this entire event is BS designed to separate you from your money.

Suggest you demand they give you back your old antenna. It is yours, you know. You paid for it and you have the right to have it back. If they ask why, tell them that you are going to have it evaluated for water damage. Watch carefully if they start backing up, or throwing BS lines like "my dog ate it" or we 'sent it back to Germany' for evaluation. Keep the pressure on if they start to wiggle. You might find yourself with a sudden reversal of, or reduction of the charges. If they offer this, accept the offer but keep on demanding that they give you the defective part.

Good luck!
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  #17  
Old 09-25-2015, 08:14 AM
singhpunjabi singhpunjabi is offline
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Originally Posted by Quacker View Post
There is a good chance that this entire event is BS designed to separate you from your money.



Suggest you demand they give you back your old antenna. It is yours, you know. You paid for it and you have the right to have it back. If they ask why, tell them that you are going to have it evaluated for water damage. Watch carefully if they start backing up, or throwing BS lines like "my dog ate it" or we 'sent it back to Germany' for evaluation. Keep the pressure on if they start to wiggle. You might find yourself with a sudden reversal of, or reduction of the charges. If they offer this, accept the offer but keep on demanding that they give you the defective part.



Good luck!

That's how I felt that they just trying to take my money. Telling me need to changes the whole head unit which gna cost 3 grand. I told them to leave it alone and I'm gna take it back to the dealer where I bought the car from. Next day everything was up working fine.

May be they made double the profit from me rather than going thru warranty for antenna. Who knows.
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  #18  
Old 09-25-2015, 08:37 AM
Quacker Quacker is offline
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That's why I am suggesting that you demand that they hand over the evidence.
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  #19  
Old 09-25-2015, 10:19 AM
singhpunjabi singhpunjabi is offline
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  #20  
Old 09-25-2015, 11:28 AM
singhpunjabi singhpunjabi is offline
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That's why I am suggesting that you demand that they hand over the evidence.

Just got the part back.
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  #21  
Old 09-25-2015, 11:34 AM
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Do you see any signs of corrosion or water damage?
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  #22  
Old 09-25-2015, 12:18 PM
singhpunjabi singhpunjabi is offline
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Do you see any signs of corrosion or water damage?

There's a tape on one connector. I wonder if the vinyl guy broke it and put a tape around it and never told me.. Smh Click image for larger version

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  #23  
Old 09-25-2015, 12:19 PM
singhpunjabi singhpunjabi is offline
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  #24  
Old 09-25-2015, 12:27 PM
singhpunjabi singhpunjabi is offline
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Just called the people who wrapped the roof. Now they want me to email all the pictures.
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  #25  
Old 09-25-2015, 12:44 PM
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Maybe you need a face to face to see his reaction.
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