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X1 E84 (2011 - 2015)
First generation BMW X1 availbe as a X1 28i with either sDrive (RWD) or xDrive (AWD) or the US exclusive I6 N55 powered X1 35i xDrive.

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Old 09-19-2016, 07:57 AM
Matt_Online Matt_Online is offline
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Location: Oakville, Ontario
Join Date: Sep 2016
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Mein Auto: BMW X1
2013 X1 with 31,000km - broken plastic guide on timing chain

my wife drives a 2013 BMW X1 and it only has 31,000km. two months ago it shut off and wouldn't start so we had it towed to a dealership. after spending 3 weeks there and undergoing $700 worth of diagnostics testing they still couldn't tell us what was wrong with the engine. they literally said "we don't know what's wrong with it but it's your fault so it isn't covered under warranty and you need a brand new engine at $21,000 plus install costs".

naturally we lost our minds and contacted BMW Canada where we opened a claim, the customer service was appauling to say the least. BMW Canada wouldn't return phone calls or emails and after a week of nagging them we finally got a hold of our rep. she told us not to worry and that a technician was at the dealership trying to diagnose the issue. we called the dealership the next day to find out how long the technician was going to take at which point they laughed and replied "what technician"? then the dealership decided to start charging us $85 a day to keep our car on their lot. we freaked out once again and called the rep at BMW Canada. it took us a few more days to finally get her on the phone. she was very rude and denied that she had told us about the technician then told us that BMW was siding with the dealership and that it was case closed.

we contacted the Automobile Protection Association who recommended we tow the car to a local mechanic which we did. it only took them a day to determine that the problem was a broken plastic guide on the timing chain. all of the tests done by this new mechanic completely contradict the same tests done by the dealership. the leakdonwn and pressure tests are all normal.

has anyone had a broken guide on their timing chain? the cost to replace it is massive!! we are totally at a loss for words. what options do we have at this point?
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Old 09-19-2016, 09:30 AM
0w40X1 0w40X1 is offline
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Location: Texas
Join Date: Jul 2013
Posts: 321
Mein Auto: 2014 X1 s28i Msport
This is an obvious factory defect seen and heard about in many of these N20 engines on BMW forums.

BMW should send out a bulletin to retrofit the better chain guide before other engines implode.

I have a 2014 s28i, so I guess I'd like mine covered, also.

Timing chain breaking destroys engine, and many other cars have had this concern.
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Old 09-19-2016, 02:26 PM
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SilverX3 SilverX3 is offline
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Location: Australia
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Mein Auto: 130i & E92 325i, E90 SOLD
BMW dealer service is terrible

They are a bunch of apprentice and money grabbers

I always use independent and never go to them even my last warranty repair I use indep and asked BMW extended warranty to pay my indep. and they did
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