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F30 / F31 / F32 / F33 (2012 - current)
The sixth generation 3 series, chassis code F30. 2013 model year 328i and 335i sedans now in production. Read the F30 frequently asked question thread for all your basic question and dive into all the details in the ultimate F30 information thread.

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  #1  
Old 11-08-2012, 07:16 AM
rickcoles rickcoles is offline
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Angry Problem with 2013 335i beware

Whats going on everyone. Well here is some info I feel everyone should know about.
I purchased a 2013 BMW 335i and since I bought it 3 months ago the I drive shuts down on me 4 to 10 times a day on me. The worst part of it is BMW can't fix it. It is a software problem. This is my 6th BMW and I have VERY DISAPPOINTED... I am pretty patient but the fact that it has been three months and all BMW is offering is one payment is pretty depressing. I felt that all of you should know this about BMW. I hate to say it but the company that I love I have a feeling isn't taking take of its customers.
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  #2  
Old 11-08-2012, 07:47 AM
Q. Senna Q. Senna is offline
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That's very sad to hear.

The payment voucher is a nice gesture (who doesn't like free money?) but doesn't fix the problem. That's interesting that it isn't covered under BMW's Warranty. Have you contacted your local BMW Center and asked if there are any open campaigns for recall on the 335i iDrive software?
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  #3  
Old 11-08-2012, 08:09 AM
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Andrew*Debbie Andrew*Debbie is offline
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If you don't like what BMW is offering ask for the compensation you feel is fair.

What is the lemon law in Florida?
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  #4  
Old 11-08-2012, 11:11 AM
cchrisv cchrisv is offline
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Just because you are having trouble doesn't mean the entire model line will have problems. Sadly, lemons happen. Investigate your rights as a consumer in Florida.
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  #5  
Old 11-09-2012, 06:56 PM
dannygSATX dannygSATX is offline
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Thanks for the warning. Im about to pull the trigger on a '13 335 too...
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  #6  
Old 11-09-2012, 07:56 PM
MINI+BMWtek MINI+BMWtek is offline
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  #7  
Old 11-13-2012, 08:57 AM
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tim330i tim330i is offline
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Welcome to Bimmerfest.com. Sorry to hear about the trouble with your 2013 F30 3 series. I've moved your thread over to our F30 3 series forum now. It sounds like you need to make some more noise at your dealership to get BMW NA to step up their compensation for the headaches. As pointed out by other members a single bad F30 doesn't mean the entire 2013 model year is problematic. I agree you could have simply gotten a lemon, it happens to the best automakers and BMW isn't immune from a lemon now and again.

I hope you're able to get your car fixed or a resolution to your satisfaction!

Tim
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  #8  
Old 11-13-2012, 09:15 AM
Alpine300ZHP Alpine300ZHP is offline
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You need to research lemon law remedy in Florida. You may be well on your way to a lemon law claim.
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  #9  
Old 11-13-2012, 09:59 AM
sunny5280 sunny5280 is offline
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Quote:
Originally Posted by Q. Senna View Post
That's very sad to hear.

The payment voucher is a nice gesture (who doesn't like free money?) but doesn't fix the problem. That's interesting that it isn't covered under BMW's Warranty. Have you contacted your local BMW Center and asked if there are any open campaigns for recall on the 335i iDrive software?
I didn't get the impression it isn't covered by warranty when he said BMW can't fix it. I got the impression he meant something along the lines as they don't know how to fix it. At least not yet.

Last edited by sunny5280; 11-13-2012 at 10:01 AM.
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  #10  
Old 11-13-2012, 10:02 AM
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  #11  
Old 11-13-2012, 10:22 AM
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Quote:
Originally Posted by justinnum1 View Post
If it was my car, the whole car would have been replaced by now.
"I have a shimmy in my 328i steering wheel which only small gnomes can feel but let's lemon it. Oh, and while you're at it, let's make it a 335i and add the M-Sport package too, okay?"

BJ
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  #12  
Old 11-13-2012, 11:08 AM
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I have a 2013 328xi and have never had the i-drive spontaneously shut down. Make sure you call BMWNA and let them know that while the gesture is appreciated you want your car fixed.

Someone else in this forum had a similar problem in which i-drive was intermittently restarting. Eventually i-drive crapped itself completely and wouldn't even start, at that point the dealer needed her car for several days and ended up ordering an entire new COMBOX as well as potentially other components.

This kind of problem IS fixable. The worst possible scenario is that it's an intermittent short in the wiring which is difficult to diagnose. In that circumstance they should replace your vehicle.
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  #13  
Old 11-13-2012, 11:30 AM
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Quote:
Originally Posted by rickcoles View Post
Whats going on everyone. Well here is some info I feel everyone should know about.
I purchased a 2013 BMW 335i and since I bought it 3 months ago the I drive shuts down on me 4 to 10 times a day on me. The worst part of it is BMW can't fix it. It is a software problem. This is my 6th BMW and I have VERY DISAPPOINTED... I am pretty patient but the fact that it has been three months and all BMW is offering is one payment is pretty depressing. I felt that all of you should know this about BMW. I hate to say it but the company that I love I have a feeling isn't taking take of its customers.

So, let me get a better picture: 4-10 times daily, and here I'm guessing comes on & goes off frequently, music/speaker phone/radio/navigation goes dead, then spontaneously boots?
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  #14  
Old 11-13-2012, 11:31 AM
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  #15  
Old 11-13-2012, 12:16 PM
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Quote:
Originally Posted by voip-ninja View Post
I have a 2013 328xi and have never had the i-drive spontaneously shut down. Make sure you call BMWNA and let them know that while the gesture is appreciated you want your car fixed.

Someone else in this forum had a similar problem in which i-drive was intermittently restarting. Eventually i-drive crapped itself completely and wouldn't even start, at that point the dealer needed her car for several days and ended up ordering an entire new COMBOX as well as potentially other components.

This kind of problem IS fixable. The worst possible scenario is that it's an intermittent short in the wiring which is difficult to diagnose. In that circumstance they should replace your vehicle.
This.
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  #16  
Old 11-13-2012, 01:07 PM
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Quote:
Originally Posted by boltjaM3s View Post
"I have a shimmy in my 328i steering wheel which only small gnomes can feel but let's lemon it. Oh, and while you're at it, let's make it a 335i and add the M-Sport package too, okay?"

BJ
Ha! Justin, give the OP some tips. You are THE resident buyback specialist here
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  #17  
Old 11-13-2012, 01:21 PM
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justinnum1 justinnum1 is offline
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When a car gets lemoned, it goes on the title and the value on the car drops significantly.

Steps to getting your car replaced.

Step 1. Have the dealer open a PUMA case on the issue.
Step 2. Contact BMWNA and let them know whats going on, let them know how many times and days the dealer ahs tried to fix the poblem.
Step 3. Let the GM of the dealer knows whats going on.
Step 4. Get back in touch with BMWNA and let them know you want out of your car and into another car.

In florida, you will get back the money you put into the car minus a usage fee.

Example.(my car)

My 328i was 39,800. Mulitply that by the amount of miles i put on it(7,000), and divide that number by 120,000. =$2,321(usage fee)

now, time to figure out how much you put into the car, add up all your payments(600*8)=$4,800 plus your inceptions(1,100) total into the car is 5,900

Now subtract your usage fee from your total into the car (5,900-2,321)

and BMW cuts a check for $3,571

Thank you very much.
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  #18  
Old 11-13-2012, 01:57 PM
samualcc samualcc is offline
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Quote:
Originally Posted by justinnum1 View Post
When a car gets lemoned, it goes on the title and the value on the car drops significantly.

Steps to getting your car replaced.

Step 1. Have the dealer open a PUMA case on the issue.
Step 2. Contact BMWNA and let them know whats going on, let them know how many times and days the dealer ahs tried to fix the poblem.
Step 3. Let the GM of the dealer knows whats going on.
Step 4. Get back in touch with BMWNA and let them know you want out of your car and into another car.

In florida, you will get back the money you put into the car minus a usage fee.

Example.(my car)

My 328i was 39,800. Mulitply that by the amount of miles i put on it(7,000), and divide that number by 120,000. =$2,321(usage fee)

now, time to figure out how much you put into the car, add up all your payments(600*8)=$4,800 plus your inceptions(1,100) total into the car is 5,900

Now subtract your usage fee from your total into the car (5,900-2,321)

and BMW cuts a check for $3,571

Thank you very much.
This voodoo is only applicable to a lease I imagine. As is the voodoo were you somehow get a 335 for less per month than your 328i.

Tire insurance is also amazing, so many nails!
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  #19  
Old 11-13-2012, 06:39 PM
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Quote:
Originally Posted by boltjaM3s View Post
"I have a shimmy in my 328i steering wheel which only small gnomes can feel but let's lemon it. Oh, and while you're at it, let's make it a 335i and add the M-Sport package too, okay?"

BJ
Perhaps we can "lemon" some posters.
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  #20  
Old 11-14-2012, 07:17 AM
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CALWATERBOY CALWATERBOY is offline
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Quote:
Originally Posted by rickcoles View Post
Whats going on everyone. Well here is some info I feel everyone should know about.
I purchased a 2013 BMW 335i and since I bought it 3 months ago the I drive shuts down on me 4 to 10 times a day on me. The worst part of it is BMW can't fix it. It is a software problem. This is my 6th BMW and I have VERY DISAPPOINTED... I am pretty patient but the fact that it has been three months and all BMW is offering is one payment is pretty depressing. I felt that all of you should know this about BMW. I hate to say it but the company that I love I have a feeling isn't taking take of its customers.

TROLL!

Single post 6 days back....
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  #21  
Old 11-14-2012, 10:25 AM
dailydriver dailydriver is offline
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Quote:
Originally Posted by CALWATERBOY View Post
TROLL!

Single post 6 days back....
Once his BMW gets lemoned I'll bet he switches to an ATS
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  #22  
Old 11-16-2012, 01:28 PM
LousyShot LousyShot is offline
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I've had my MY13 335i for 4 months now and have not had a single problem with any facet of the car. If this problem is supposed to be systemic, should't it be a little more widespread?
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  #23  
Old 03-06-2013, 08:45 PM
ChrisSOCAL ChrisSOCAL is offline
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I-drive started rebooting tonight

My Idrive started rebooting ever 4-5 minutes tonight and I found this thread. Sounds like Iím in for an adventure. Sometimes it's a complete audio/video reboot, sometimes it's just the monitor. I am thankful for this form that gives insight based on the experience of others. I have several other observations I would like to share but I donít think this is the thread for a complete overview. This is just the newest issue on my list of reasons leading me to regret my upgrade from an 08.
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  #24  
Old 03-06-2013, 09:32 PM
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LarryboysUDM LarryboysUDM is offline
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No issues here on the iDrive shutdown.

Like others said, follow FL lemon law procedures.

Good luck.
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  #25  
Old 03-06-2013, 10:15 PM
namelessman namelessman is offline
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Quote:
Originally Posted by ChrisSOCAL View Post
My Idrive started rebooting ever 4-5 minutes tonight and I found this thread. Sounds like Iím in for an adventure. Sometimes it's a complete audio/video reboot, sometimes it's just the monitor. I am thankful for this form that gives insight based on the experience of others. I have several other observations I would like to share but I donít think this is the thread for a complete overview. This is just the newest issue on my list of reasons leading me to regret my upgrade from an 08.
Wow what a coincidence, the same thing happened to me on the way home tonight. The symptom was it showed "No Signal", and then IDrive rebooted. It repeated every 2-3 minutes. The radio or satellite radio was on in all incidents. I waited an hour and drove the car again and it was back to normal. One thing I did differently was to put the key on ashtray cover, no sure if that matters(probably not). Mine has no Nav and less than 3k miles on it.
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