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  #1  
Old 12-22-2016, 04:51 PM
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Almaretto Almaretto is offline
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Android - BMW Connected App (Unlock Working?)

Has anyone successfully unlocked their vehicle with newly released BMW Connected app?

I tried today and it rejected my password that I just successfully used to start app and create PIN. After repeated attempts, the App claimed to have locked me out of account and required logging in via ConnectedDrive portal online.

I continued to test other functions (lights, horn, etc) that worked. Then, logged into website without issue, so I called BMW Assist. The following was our conversation (R = Representative, A = Almaretto):

R: There is no Android BMW Connected App and unlock feature is only for iphone; ipads even are not fully supported.
A: Why did I get email a week ago informing me of discontinuation of BMW Remote App and I was able to download BMW Connected App for Android from Google Play Store
R: There is no app and that was just general email because BMW does not know if customers have apple or android devices.
A: Android and Apple use different OS and I would not be able to even install *.ipa on my Galaxy. I was able to successfully setup app with login credentials as well as honk horn and flash lights remotely.
R: There is no app available yet for Android.
A: Let's pretend for a moment that there is an App. Or, how does it work for Apple. When prompted for password for the first time after holding down unlock, is that a separate security password or setup through the app.
R: It could be the same or different.
A: So how is that setup?
R: I can that for you.
A: Ok. Let's do that.
R: No, I can reset your account password and then you setup through app.
A: So it will be the same password then?
R: No. It can be separate and you will be asked to enter twice even if it is not clear.
A: Before I tried that and it just kept rejecting my password. So I should just ignore the prompts saying incorrect password.
R: Yes. It may not even be clearly written that you are setting password.
A: Ok. And when that fails and it "locks me out of account?"
R: The unlock feature should not be used; even if you somehow have app. You should separately call us and we will remotely unlock.
A: So I should be careful which functions I choose to use because any unlock functions are not possible on Android.
R: Only Apple has BMW Connected App and can unlock.
A: Alright. I will reset password with link and not use unlock function.

I used link from email and reset password. I was able to login to account without issue. I have not tried app yet again.
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  #2  
Old 12-22-2016, 05:09 PM
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Doug Huffman Doug Huffman is online now
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Location: Washington Island, Wisconsin, thru Death's Door
 
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Was English clearly his second language, perhaps to Farsi or Hindi?
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  #3  
Old 12-22-2016, 05:16 PM
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Almaretto Almaretto is offline
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Quote:
Originally Posted by Doug Huffman View Post
Was English clearly his second language, perhaps to Farsi or Hindi?
It sounded like English was her first language and located stateside. But, she clearly needs to be educated on the products for which she is supposed to provide any resemblance of help. I have received better overseas support for dell products.

Oh well, I will just chalk it up to another resource I will not use since I have keyless entry and never without my FOB.

Last edited by Almaretto; 12-22-2016 at 05:17 PM.
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  #4  
Old 12-22-2016, 08:04 PM
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routeburner routeburner is offline
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I downloaded the Android app about 2 months ago and couldn't get the lock feature to work either.
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  #5  
Old 12-22-2016, 08:32 PM
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Almaretto Almaretto is offline
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Quote:
Originally Posted by routeburner View Post
I downloaded the Android app about 2 months ago and couldn't get the lock feature to work either.
Thanks. Did you update (2.0.0.1477, December 21 release)?
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  #6  
Old 12-24-2016, 01:06 AM
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routeburner routeburner is offline
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Yes, but still didn't work. I thought maybe it was because I have a 2013. I see you have a 2016 and you're getting the same thing.
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  #7  
Old 12-24-2016, 01:21 AM
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Almaretto Almaretto is offline
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Quote:
Originally Posted by routeburner View Post
Yes, but still didn't work. I thought maybe it was because I have a 2013. I see you have a 2016 and you're getting the same thing.
Only tried on my F010; but yes, I returned the '13 and have a '16.

Did it reject your password or just not unlock?
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  #8  
Old 12-25-2016, 01:17 AM
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routeburner routeburner is offline
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Password section is grayed out. I not able to choose it.
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  #9  
Old 12-25-2016, 02:15 AM
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Almaretto Almaretto is offline
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Location: Las Vegas, NV/ Los Angeles, CA
 
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Posts: 2,915
Mein Auto: Coded 2016 F10/ F15 Sport
Quote:
Originally Posted by routeburner View Post
Password section is grayed out. I not able to choose it.
Interesting. For me, I hold down "unlock" button, which would normally call BMW Assist. Instead, a blank box requests password, but my ConnectedDrive password is rejected 3X and account locked.
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