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  #1  
Old 04-10-2014, 05:31 PM
Blauanzug Blauanzug is offline
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Need and Advocate from Corporate

I don't know if this is the right forum, but I couldn't really find one that would be more relevant. I ran accross this post on reddit:

Quote:
New 2013 BMW X3 horror story, dealership/BMW NA refuse to honor 5 year warranty. We bought a brand new X3 in August 2012 from Stevens Creek BMW in San Jose CA, the car was sold to us with what they advertised as a 5 year total warranty. Performed all the maintenance that was indicated to us Fluids/ brakes etc... every time at the same dealership. Every time the car needed to be brought in an email from BMW teleservices was sent to us indicating that the sensors in the car told them about Oil change, brakes and so on. In the 18 months we had the car this happened twice, one six months into its life and another March 2014, for this particular model the oil change interval is 15K miles/24 months.
We promptly drove the vehicle the dealership within a day of this email for the brake repair and oil change and were told that they needed to replace the oil pump that was out of stock so the repair would take a while. Ten days later we were communicated by the service manager Scott Fuller that unfortunately we needed a completely NEW ENGINE for $22,000! And by the way BMW NA will not cover that cost and that the owner is responsible for this cost because in between the two oil changes we should have brought the vehicle in for an extra oil change. In the one year period between the two teleservice emails about oil changes we never received any email regarding oil change nor there was a clear indication in the instrument panel that we needed to urgently bring the car in. Scott Fuller told us that our course of action was to call BMW North America customer relations and open a complaint. We did that, filled a complaint with their resolution specialist Molly Dugan, to no avail, the only thing they did was to document the complaint and call back Scott to communicate our frustration. They called me back a couple of days later to say that there is nothing they can do and will not assist me any further and will not cover the costs of repair. I asked can I escalate this to higher level within BMW NA and their answer was NO! We feel betrayed and defrauded. The dealership pushing us to BMW NA customer relations and they in their turn pushing us back to the dealership. This is the third BMW we bought in 3 years, this particular one is a replacement for a 2011 X3 lost in an accident. Talk about customer loyalty, and that's how they treat us? Will I ever buy another BMW? Will my friends buy a BMW? Will anybody reading this post in their right mind buy a BMW? Of course not! This is exactly what undermines consumer confidence and erodes brand perception.

HERE.

Does anyone know of someone at corporate that would be a more appropriate point of contact?

Thanks!

Last edited by tim330i; 04-10-2014 at 07:08 PM.
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  #2  
Old 04-10-2014, 07:08 PM
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tim330i tim330i is offline
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Is that your post? What exactly happened to the engine? There are details that are missing, skipping an oil change doesn't grenade an engine.

Tim
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Old 04-11-2014, 04:26 AM
Blauanzug Blauanzug is offline
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Quote:
Originally Posted by tim330i View Post
Is that your post? What exactly happened to the engine? There are details that are missing, skipping an oil change doesn't grenade an engine.

Tim
I'll try and drag the OP here and get them to initiate the conversation.
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Old 04-11-2014, 07:24 AM
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stonex1 stonex1 is online now
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Quote:
Originally Posted by tim330i View Post
Is that your post? What exactly happened to the engine? There are details that are missing, skipping an oil change doesn't grenade an engine.

Tim
Yeah, there are holes in this story.
But, if its really true, sounds like the OP needs to lawyer up.
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Old 04-11-2014, 07:49 AM
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Mark K Mark K is offline
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In quite a few posts on E9x forum I stated that buying a used and without warranty N55 E9x 3 series for a daily driver means also that you have at least $5,000 of immediately available disposable money stashed somewhere. If you don't, just walk.

Well, it seems that the figure just now went to $22,000 ... without even getting into who is right or wrong in the story above. Doesn't matter, really. If that was your daily driver which you need to go to work and earn money to pay for food and rent, you either have $22,000 or you don't have a car. It does put some things in right perspective, doesn't it?
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Old 04-11-2014, 08:31 AM
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Highmodulus Highmodulus is offline
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