Beverly Hills BMW purchase experience
Hi all. Although my local dealership is South Bay BMW, I ended up ordering an X1 from Beverly Hills BMW back in late September. My first BMW. I had been checking the forum, but just did not quite get that contacting a "sponsor" was the way to go. Oh well, "next time." I did use pricing discussions here at the time to make my offer, and it was accepted fairly smoothly. Oh, by the way, I used the BMW USA site to configure the X1 and send that to a couple dealerships. Beverly Hills BMW got back to me super-fast so that's where I went (I chose it because it is fairly convenient to my Mon-Fri work location). The process of ordering that morning was smooth and pleasant.
So the X1 came in last Wednesday and I picked it up yesterday. I have a couple comments to share on the experience:
First, although Bev Hills BMW is now in a new building/location, space is at a premium. The customer parking has a valet, is extremely tight, and that's where my X1 was waiting and demo'ed. I found it unnerving to sit in the X1 and try to follow all my CA had to say while the valets swung vehicles this way and that, often just inches from my new car.
Maybe that's just where we wound up and not where they usually do the demo. I should have just stopped the demo at a certain point and asked to move somewhere else. It was a hectic way to be introduced to my new BMW.
Second, I had negotiated a price back in September and both I and the manager signed off on it. So when I got in the Finance office and the papers were put in front of me, the finance agent happily showed me the current $500 incentive - off MSRP! Fortunately I had my papers. He was clearly dismayed that no one had told him about this price. My CA's fault? I don't know. He double-checked it, and came back saying "Well I guess the manager that day really wanted a sale." It's not even that great a deal, compared to some of the reports on here ("They paid me to take the car! And their first-born son!"). Anyway, what he said next struck me as odd...he explained that Bev Hills BMW had moved to "True Car" pricing in the last month, so he thought the price was settled. But True Car pricing wouldn't be MSRP? It is true that models in the showroom had True Car prices posted. Some with small discounts of 1-2% (including a Valencia Orange X1), and some with bigger discounts. But why would that explain why he gave me papers to sign at MSRP?
At any rate, I caught it. I suppose if I hadn't, and discovered the "mistake" later, they would have sorted it out. No matter how super-nice dealership people can be, we have to be on our toes. If anyone out there negotiates a price for an order, get it on paper and with signatures, and hold that tight.
So I will post elsewhere first impressions on driving the X1 as my vehicle, etc.
Would I recommend Beverly Hills BMW to anyone? I would, but with qualifications.