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Ask-A-Dealer
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  #1  
Old 11-28-2012, 10:12 AM
icemilkcoffee icemilkcoffee is offline
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Location: CA
 
Join Date: Nov 2012
Posts: 30
Mein Auto: soon to be X1
What happens if dealer makes mistake on my order?

I ordered an X1, and got my production number today. I logged in to track, and noticed that the dealer made a mistake:

M Sport Line
•High-gloss Roof Rails
•Sport suspension
•Increased top speed limiter
•M steering wheel
•M Sports leather steering wheel with paddle shifters
•Aerodynamic kit
•Sport seats
•Anthracite headliner
•Shadowline exterior trim
Chrome-line exterior trim <----- I did not order this

The car is already in production and scheduled to complete production Nov 30th. So what can be done now? I do NOT want a chrome trimmed window.
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  #2  
Old 11-28-2012, 10:16 AM
ddk632 ddk632 is offline
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Location: South Florida
 
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Posts: 227
Mein Auto: 2013 BMW X6M
But you have shadowline exterior trim right above it - I'd get with the advisor and confirm if it's just a mistake on the BMW site, verify the order / vehicle inquiry report, etc. If Shadowline wasn't on there, I'd say you're screwed?

Looks like it might be a misprint as you can't have both Shadowline and Chrome trim on the same car
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  #3  
Old 11-28-2012, 10:47 AM
chrischeung chrischeung is offline
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Mein Auto: 2012 ActiveHybrid 7 SWB
If it is a mistake, the options would likely be to have a new car built, or for the dealer to swap out the trim.
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  #4  
Old 11-28-2012, 10:53 AM
Orient330iNYC's Avatar
Orient330iNYC Orient330iNYC is offline
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Mein Auto: Daihatsu Terrios
bmwusa's order tracking website is often inaccurate.

this is what it lists for my car on order:

M Sport Line
Shadowline exterior trim
Highlight trim finishers Estoril Blue matte
Highlight trim finishers Black high-gloss
Highlight trim finishers pearl gloss chrome

obviously I dont have three different trim finishers.

ask your dealer to send you a copy of your vehicle inquiry report
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  #5  
Old 11-28-2012, 10:58 AM
chrischeung chrischeung is offline
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Mein Auto: 2012 ActiveHybrid 7 SWB
Quote:
Originally Posted by Orient330iNYC View Post
bmwusa's order tracking website is often inaccurate.

this is what it lists for my car on order:

M Sport Line
Shadowline exterior trim
Highlight trim finishers Estoril Blue matte
Highlight trim finishers Black high-gloss
Highlight trim finishers pearl gloss chrome

obviously I dont have three different trim finishers.

ask your dealer to send you a copy of your vehicle inquiry report
+1. Probably the system is showing a regular error.
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3/12 ED 7 - thread ID 610350
1/11 ED 6 - thread ID 5767556&postcount=175
4/10 ED 5 - thread ID 453501
5/08 ED 4 - thread ID 290679
3/07 ED 3 - thread ID 201013
3/06 ED 2 - thread ID 136454
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  #6  
Old 11-28-2012, 11:23 AM
icemilkcoffee icemilkcoffee is offline
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Location: CA
 
Join Date: Nov 2012
Posts: 30
Mein Auto: soon to be X1
Never mind- the dealer double checked the order and told me that there was no chrome trim ordered. So it's just the BMW website being screwy.
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  #7  
Old 12-01-2012, 10:42 PM
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Greg@Pacific BMW Greg@Pacific BMW is offline
Greg Poland Pacific BMW
Location: Glendale, CA
 
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Mein Auto: 2011 X5 3.5 M sport
Website is always wrong... For some reason they can't fix it....
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