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Ask-A-Dealer
Talk to our team of BMW Client Advisors. Get all of your buying/financing/leasing questions answered here! |
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#1
11-28-2012, 10:12 AM
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What happens if dealer makes mistake on my order?
I ordered an X1, and got my production number today. I logged in to track, and noticed that the dealer made a mistake:
M Sport Line •High-gloss Roof Rails •Sport suspension •Increased top speed limiter •M steering wheel •M Sports leather steering wheel with paddle shifters •Aerodynamic kit •Sport seats •Anthracite headliner •Shadowline exterior trim •Chrome-line exterior trim <----- I did not order this The car is already in production and scheduled to complete production Nov 30th. So what can be done now? I do NOT want a chrome trimmed window. 
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#2
11-28-2012, 10:16 AM
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But you have shadowline exterior trim right above it - I'd get with the advisor and confirm if it's just a mistake on the BMW site, verify the order / vehicle inquiry report, etc. If Shadowline wasn't on there, I'd say you're screwed?
 Looks like it might be a misprint as you can't have both Shadowline and Chrome trim on the same car 
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#3
11-28-2012, 10:47 AM
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If it is a mistake, the options would likely be to have a new car built, or for the dealer to swap out the trim.
__________________
2012 ActiveHybrid 750i ED 3/12 ED 7 - thread ID 610350 1/11 ED 6 - thread ID 5767556&postcount=175 4/10 ED 5 - thread ID 453501 5/08 ED 4 - thread ID 290679 3/07 ED 3 - thread ID 201013 3/06 ED 2 - thread ID 136454
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#4
11-28-2012, 10:53 AM
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bmwusa's order tracking website is often inaccurate.
this is what it lists for my car on order: M Sport Line Shadowline exterior trim Highlight trim finishers Estoril Blue matte Highlight trim finishers Black high-gloss Highlight trim finishers pearl gloss chrome obviously I dont have three different trim finishers. ask your dealer to send you a copy of your vehicle inquiry report
__________________
Past: 2001 330i ZSP/ZPP/Step Past: 2004 S60R 6MT Sport Past: 2007 335i 6MT ZSP/ZCW/322/655 Past: 2010 335xi ZMP/ZCW/ZPP/PPK/PE Present: 2013 335i 6MT ZMM/ZDH/ZTP/3AG/494/508 Current Homeland Threat Level:
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#5
11-28-2012, 10:58 AM
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Quote:
__________________
2012 ActiveHybrid 750i ED 3/12 ED 7 - thread ID 610350 1/11 ED 6 - thread ID 5767556&postcount=175 4/10 ED 5 - thread ID 453501 5/08 ED 4 - thread ID 290679 3/07 ED 3 - thread ID 201013 3/06 ED 2 - thread ID 136454
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#6
11-28-2012, 11:23 AM
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Never mind- the dealer double checked the order and told me that there was no chrome trim ordered. So it's just the BMW website being screwy.
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#7
12-01-2012, 10:42 PM
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Website is always wrong... For some reason they can't fix it....
__________________
Warmest Regards, Greg Poland Pacific BMW 800 South Brand Blvd. Glendale, CA 91204 818-254-1491 Direct www.PacificBMW.com gregpoland@pacificbmw.com European delivery, PC delivery, new and used car sales Hours:M,W,F 1-7PM,Tues. 2-9pm,Sat 1 to 8pm, off Thurs. and Sun. Current rides: 2011 X5 msport package and 2012 750i active hybrid 12% over wholesale/invoice for all accessories! and free shipping for Bimmerfest members!!
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