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  #26  
Old 01-03-2013, 11:05 AM
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J. Kidd J. Kidd is offline
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Location: Southern New England
 
Join Date: Dec 2001
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Mein Auto: 2011 Mustang GT
Something similar happened to me last spring but the outcome was better.

I had ordered an electric razor (through Amazon). No issues. They filled the order and shipped it. Upon tracking the order, I noticed the razor was now listed $20 less. I called them up and inquired about what to do (ie. refuse delivery, just buy the one currently listed and send the original one back, etc.). She said I could refuse delivery, have it sent back and order another one or she could give me an Amazon credit for the price difference. I took that option.

Never really had any issues with Amazon.
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  #27  
Old 01-03-2013, 11:20 AM
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wyb wyb is offline
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The difference here was that the product was received and put under the tree for a week or more - and they basically said tough... not happy that I had to send them back a game to get credit - but oh well...
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  #28  
Old 01-03-2013, 12:11 PM
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jw jw is offline
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Location: Fat City
 
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They're actually pretty damn smart. They've optimized processes and while it may seem silly to you and I it makes a difference to their bottom line when they apply things in a uniform manner as much as possible.

I returned two packages to Amazon today. Asked if I could just combine the two into one package. Nope, they wanted them each shipped separately. I figured it was a waste of money on their part, but it's all part of their process. Returns are efficiently processed, rarely have I seen something get screwed up, etc.

As for the CS, it's been nothing but stellar for me. Every time I've called to complain about a problem or asked them to bend/extend rules, they've been very accommodating. A few times they've given me $10 credits just for my hassles. We've been Prime members for 4 or 5 years and have used their company consistently and frequently. I check Amazon Prime first before turning to any other shopping site. Many times they're much cheaper than competitors. Last 6 pairs of shoes were significantly lower in price than Zappos, Shoebuy or Shoes (even with any coupons you can find online)
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