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X5 E70 (2007 - 2013)
E70 BMW X5 produced between 2007 and 2013. Discuss the E70 X5 with other BMW owners here.

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Old 03-28-2013, 02:53 PM
mehoww mehoww is offline
Registered User
Location: Seattle
Join Date: Mar 2013
Posts: 1
Mein Auto: 2010 X5
Hazing on inside of headlight

Has anyone every experience minor hazing on the inside of the E70 headlight? They is faint circle hazing where the high beam HID lights shine through on the inside of the plastic cover.

Also has anyone taken this issue to BMW to try to get it fixed under warranty? They told me it shouldn't happen and it is an issue but since they said my bumper was painted (which it was earlier because someone lightly scratched my bumper, maybe a light 3 inch scrape just the paint, in a parking lot) they don't want to cover it under warranty. BMW sent a rep. and he glanced at it and said it must have been due to heat damage during the painting process. I told him the bumper was taken off to paint and the hazing is on the inside and very consistent on both headlights, not just on the painted side. I asked him if he can explain why he thinks that and at what point during the painting process this could have been done and he said he doesn't know because he isn't familiar with the painting process. This makes me further wonder how he can make such a claim if he doesn't even understand the process in the first place. He then proceed to accuse me of trying to get stuff fixed by BMW for free, implying Iím trying to rip them off in some sense. I called BMW North America, explained the situation and asked if I get a second opinion because I didn't agree with the initial assessment, but they basically just told me no, go away. I didn't ask them to overrule him or anything, all I said is I think the assessment was incorrect in my opinion so can we get a second opinion from BMW, since obviously they canít just go by what I think.

Anyone experience a similar issue with their headlight or BMW customer service and can provide some guidance on how I could possibly proceed?

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Old 03-28-2013, 11:52 PM
ard ard is offline
Resident Curmudgeon
Location: Sierra foothills
Join Date: Jul 2009
Posts: 10,342
Mein Auto: '12 X5 35d/E39M5/996TTX50
Sue them. That is you recourse.

They've circled the wagons, they think you are trying to take advantage,(perhaps erroneously) but they are in full protect mode.

Fill a small claim suit for two headlights, claim that they failed to honor the warranty under moss Magnussen. Have the bumper paint company write a letter saying the bumper was painted OFF the car....

Keep it as simple as possible...but no simpler.
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Old 03-29-2013, 07:16 AM
MIX5 MIX5 is offline
Registered User
Location: Michigan
Join Date: Dec 2012
Posts: 69
Mein Auto: 2008 X5
Mine have a very slight haze as well. 2008 @ 14,000 miles. No paint work. Gotta love plastics! At least they don't have that wonderful haze on the outside..yet. Good luck, but think it's just the nature of the beast with that one.
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Old 03-29-2013, 08:19 AM
quackbury's Avatar
quackbury quackbury is offline
///Monkeyazz Duck
Location: Not In Kansas Any More
Join Date: Dec 2005
Posts: 4,462
Mein Auto: 535i M Sport; 328i Wagon
Crap. First it was hazing in fraternities, high school football teams, college lacrosse teams, and college marching bands. Now even headlights are getting involved. What's next? Hazing among LDS missionaries?

Sad what this world is coming to.

Current BMW's:
2014 535i MSport Space / Black, ZCW, ZDA, ZLP, ZLS, ZPP, H-K and 704
2014 328i Sport Wagon, Glacier / Black, ZSL, ZD2, ZD3, ZDH, ZLP, ZPP, ZTP, and H-K

Prior BMW's
2011 535ix MSport
2011 X5 35D
2008 ///M3 Vert
2008 X5 3.0
2007 X5 3.0
2006 X5 3.0
2006 550iA SP
2003 540iA M-Technic
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Old 03-29-2013, 12:14 PM
dingular dingular is offline
Officially Welcomed to the 'Fest
Location: Boston
Join Date: Feb 2013
Posts: 144
Mein Auto: 2013 x6 50i
Originally Posted by mehoww View Post
he said he doesn't know because he isn't familiar with the painting process
haha this is my favorite part... it was caused by a process i know nothing about!
2013 X6 xDrive 50i
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Old 03-29-2013, 07:46 PM
Penguin Penguin is offline
Officially Welcomed to the 'Fest
Location: Illinois
Join Date: Aug 2003
Posts: 1,918
Mein Auto: Z4 and X5 Diesel
Originally Posted by dingular View Post
haha this is my favorite part... it was caused by a process i know nothing about!
BMW has quality problems that is causing them to have high warranty expenses. BMW NA's response is to try to deny claims by either saying the problem doesn't exist, or if it does it is the customer's fault, e.g., getting them to replace a faulty battery is like pulling hens teeth, although some dealers push back to BMW NA and try to do the right thing. This puts dealers in a bind, as my SA told me BMW would not pay to have the battery load tested unless the vehicle said the battery was bad and set a code. I insisted they load test it and guess what, the battery tested bad and they replaced it.

The appropriate response by BMW NA would be to tell headquarters to design better and work with suppliers to get better quality into the vehicles, and the warranty expense would correct itself. But that probably doesn't go over very well with Germany.
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