The BMW Store - Great!

As you saw in a previous post, I was very unhappy with my experience at Jake Sweeney, who really wasn't interested in selling me a car. The BMW Store (Cincinnati) was completely different. We waited a little bit (<2 minutes) for someone to help us. As I had already decided I wanted to lease the 2013 550xi, and had already test drove one, I really only wanted to check out a few options. Dean was great helping me out. He went and found a car with Black Nappa Leather so that I could compare to Black Dakota. (IMO, Black Nappa is not worth the extra $1K). He also took me around to look at the different colors of Black for the paint. (I chose Jet Black). Frank then helped me, sitting in the car with us and answering any and all questions, and pointing out features that I wasn't aware of or wasn't clear on. There was some negotiation, which I thought went fairly well, and I walked out with a lease on a car that's currently on the boat, which has all of the options I was looking for. I'm very satisfied with the experience at The BMW Store, and would recommend them to anyone. (Bonus points for free hand car washes every Mon., Wed., and Sat.)

great review i will def see what they have to offer once im ready

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I'd like to echo this post. I get my 2010 528i serviced there and they have been nothing but top notch. I was worried about the BMW dealers in the area after moving to Cincinnati and they completely wiped away that fear. The free car washes on Saturdays are just a plus!

Horrible experience at this dealership with their pre-owned department. I'm happy to pride details to anyone via PM. Bottoms line....any dealer that sells a CPO car should verify there is not a large crack down the back of the side mirror and a crack all the way through on the front headlight assembly. Not much pride or professionalism on selling a higher end product.