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X1 E84 (2011 - current)
The new to the US BMW X1 will arrive at BMW dealers in the fall of 2012 as a 2013 model year. Get your X1 28i with either sDrive (RWD) or xDrive (AWD) or get the US exclusive I6 N55 powered X1 35i dDrive.

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  #1  
Old 01-20-2013, 05:06 PM
robbiecarman robbiecarman is offline
Registered User
Location: Washington, DC
 
Join Date: Aug 2012
Posts: 19
Mein Auto: Mini Cooper S Clubman
BMW Assist Help

Hi Everyone.

So I'm a little confused about BMW assist. I actually got my car end of october 2012 and didn't realize that BMW assist came gratis for 4 years with the car. So tonight I hit the SOS button talked to a friendly operator gave them my email, set my pin/code verified phone numbers etc.

My issue is that even though I did these steps I still can't access BMW assist in the car, the BMW remote app won't recognize my user name which I assume is my email address or does it recognize the pass code I set up with the operator.

So what am I doing wrong?

Is there a web portal that I can try to access my account?

Any help is much appreciated.

RC
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  #2  
Old 01-20-2013, 07:24 PM
nospam nospam is offline
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Location: Orange County, CA
 
Join Date: Apr 2006
Posts: 455
Mein Auto: X1 x28i; 128i; S2000
I had to call BMW assist (via SOS) because I couldn't get MyBMW Remote app working. They reset my 4 digit passcode and the app has worked ever since.
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Old 01-22-2013, 12:26 PM
Perlova Perlova is offline
Registered User
Location: Canada
 
Join Date: Nov 2012
Posts: 61
Mein Auto: X1 28i xDrive
Quote:
Originally Posted by robbiecarman View Post
Hi Everyone.

So I'm a little confused about BMW assist. I actually got my car end of october 2012 and didn't realize that BMW assist came gratis for 4 years with the car. So tonight I hit the SOS button talked to a friendly operator gave them my email, set my pin/code verified phone numbers etc.

My issue is that even though I did these steps I still can't access BMW assist in the car, the BMW remote app won't recognize my user name which I assume is my email address or does it recognize the pass code I set up with the operator.

So what am I doing wrong?

Is there a web portal that I can try to access my account?

Any help is much appreciated.

RC
Your username is your e-mail address but all in capital letters. Hopefully you know your PIN.
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